Provider profile
1-800 Water Damage of Oklahoma City
Provider snapshot
What this listing says
Oklahoma City, Norman, and Edmond homeowners dealing with water damage who want a franchise-backed crew with strong field technicians like Rusty Therrien.
Best for
- Homeowners in Oklahoma City, Edmond, or Norman who need same-day water extraction after a pipe burst or flood.
- Buyers who want one company to handle water damage, drying, and mold remediation without coordinating multiple contractors.
- Commercial property managers needing 24/7 emergency response with insurance documentation support.
- Homeowners referred by their insurance company who want a franchise with a long local track record of positive reviews.
- Anyone dealing with water damage from Oklahoma's severe storms who values a crew that shows up on weekends and after hours.
About this company
1-800 Water Damage of Oklahoma City is a locally owned franchise in the Belfor Franchise Group network. They operate out of 1000 NW 82nd Street and serve Oklahoma City, Edmond, Norman, and dozens of surrounding communities. Their primary work is water damage restoration, but they also handle mold remediation, mold testing, fire and smoke damage, and sewage cleanup for both residential and commercial properties.
Their website lists thermal imaging cameras, low-grain dehumidifiers, HEPA air movers, and commercial-grade extraction equipment. They offer 24/7 emergency service and claim to help facilitate insurance claims. The IICRC and EPA Lead Safe Firm badges appear on their homepage. Nothing about their equipment list is unusual for a restoration franchise of this size, but the breadth of their service menu — water, mold, fire, sewage, commercial — means they handle most property damage scenarios under one roof.
The franchise model means they carry the 1-800 Water Damage brand and resources while operating independently in the Oklahoma City metro. Their service area list includes over 50 cities stretching from Stillwater to Chickasha to Seminole, which is a wide geographic footprint.
Services
Service area
Headquartered at 1000 NW 82nd Street in Oklahoma City, Oklahoma. They list over 50 cities in their service area including Oklahoma City, Edmond, Norman, Stillwater, Shawnee, El Reno, Guthrie, Yukon, Mustang, Moore (Newcastle), Chickasha, Purcell, and Seminole. This covers a wide radius across central Oklahoma.
Review consensus
Rusty Therrien is the most frequently named employee, appearing in reviews spanning 2017 through 2026. Reviewers consistently credit him with fast response times, clear explanations of the drying process, and honest assessments — including one case where he drove to north Arcadia, diagnosed no issue, and refused payment. Pablo draws praise for accommodating schedules during daily moisture checks. Bud gets credit for taking charge and managing full restorations. Jacob Johnson earned strong reviews from 2020-2022 for same-day response and working directly with insurance companies. Conrad handled a Sunday attic emergency within an hour. Chip received three positive reviews in September 2023 for efficiency and communication.
1 found across 62 total reviews at 4.5★. The sole recent negative is a 1-star review from December 2025 stating only: "Work was completed in full — no payment to us." This reads as a subcontractor or vendor payment dispute, not a customer service complaint. The reviewer has 5 Google reviews and is not a Local Guide. The review received zero likes. The owner did not respond.
The franchise shows clear staff transitions over time. Jacob Johnson was the primary field name from 2020 through mid-2022. Chip appeared briefly in late 2023. Rusty Therrien has been a constant since 2017 and remains active in 2026 reviews, making him the longest-tenured visible employee. The owner's 0% response rate on negative reviews means there is no public engagement with complaints — a gap for a company that otherwise generates strong word-of-mouth.
Rusty Therrien (technician/superintendent — consistently praised across 2017-2026), Pablo (technician — praised for flexibility and knowledge), Bud (technician — praised for leadership), Jacob Johnson (former project manager — praised 2020-2022), Conrad (technician — praised for Sunday emergency response), Chip (technician — praised in 2023 for efficiency), Andrew (technician — praised for knowledge in 2018).
Ask for Rusty Therrien if he is available — his name appears in more reviews than any other employee across nearly a decade. Get your mold test from an independent lab before agreeing to remediation through the same company. The only recent negative does not describe a customer service failure, so the review record is unusually clean for 62 reviews.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests for mold and then profits from the remediation, there is a financial incentive to find problems. Consider getting an independent mold test before agreeing to remediation work.
- Their listed service area covers 50+ cities from Stillwater to Chickasha — a radius of roughly 60 miles. Ask whether your location falls within their standard response area or if travel time will delay arrival.
- The single recent negative review reads like a subcontractor payment dispute rather than a customer complaint. The owner did not respond to it, and the 0% response rate on negative reviews means you cannot gauge how they handle complaints publicly.
- As a franchise, the local team operates independently from corporate. Staff turnover is visible in the reviews — Jacob Johnson handled many jobs from 2020-2022, then Rusty Therrien and Pablo became the names in more recent reviews.