Provider profile
PuroClean of Broken Arrow
Provider snapshot
What this listing says
Broken Arrow and northeast Oklahoma homeowners dealing with water damage who want a franchise-backed restoration company with an owner-operator who handles insurance coordination directly.
Best for
- Broken Arrow, Tulsa, and northeast Oklahoma homeowners with active water damage who need same-day mitigation and insurance documentation.
- Property owners whose previous contractor left a job incomplete — multiple reviewers hired PuroClean specifically to fix another company's work.
- Homeowners who want a single point of contact — James Hoover handles estimates, insurance coordination, and oversight himself.
- Rental property owners in the Tulsa metro who need a repeatable vendor for water damage calls.
About this company
PuroClean of Broken Arrow is a franchise location (#1109) of the national PuroClean chain, owned and operated by James Hoover out of Broken Arrow, Oklahoma. Their primary work is water damage mitigation, though they also handle mold remediation, fire and smoke damage, biohazard cleanup, and reconstruction. They do both mold testing and remediation, which creates a conflict of interest you should be aware of.
The standout here is the insurance workflow. Hoover's team provides drying logs, scope documentation, and photo/video reporting designed to streamline adjuster communication. Several reviewers mention the company stepping in after other contractors left jobs unfinished or messy. They hold IICRC certifications in Water Restoration, Applied Structural Drying, and Applied Microbial Remediation, plus EPA Lead-Safe certification.
Hoover is an Oklahoma native with over 18 years in construction and disaster mitigation. He runs the operation with a small crew and claims 24/7 availability with typical arrival within an hour or two. The franchise model means corporate-backed training and processes, but day-to-day quality depends on this local team.
At 4.0 stars across 36 Google reviews, this is a below-average rating. Most restoration companies in the Tulsa metro sit higher. The positive reviews are genuinely enthusiastic, but the low volume and middling rating mean you have a smaller evidence base to work with.
Services
Service area
Headquartered in Broken Arrow, Oklahoma. Serves Broken Arrow, Tulsa, Jenks, Glenpool, Coweta, Claremore, and surrounding northeast Oklahoma communities. The website also lists McAlester, Muskogee, Bartlesville, Sallisaw, and Grove, which stretches the service area across a 150+ mile span. At least one reviewer noted late arrival from a Tulsa dispatch, so confirm response times for outlying locations.
Review consensus
Ryan Shaw is the most frequently named technician, praised across four separate reviews for clear communication, calm demeanor, and thorough water damage work. K Duryea, a Local Guide with 167 reviews, said she would use the company again specifically because of Ryan. Heather Ozbun said she would special-request him for future jobs. Jerry Kramer credited Ryan with removing enough water to save his ceilings from replacement. James Hoover draws praise for personal involvement — reviewers mention him answering questions directly, coordinating insurance, and staying available throughout projects. Multiple reviewers hired PuroClean after another contractor failed, and each reported the situation improving immediately once this team took over.
2 found across 36 total reviews at 4.0★. Candice Giles was promised a 30-minute advance call before the crew arrived for tarp installation. No call came. The crew showed up, did the work with nobody home, then returned for a signature. When the tarps were removed, nails were left in the siding and window sills. She was charged $600 for four tarps over siding. Kevin Matthews gave 3 stars because the technician arrived very late, driving from Tulsa, though he acknowledged the tech was professional once on site and asked good questions. Neither complaint is about mold work specifically — one involves storm damage tarping and the other an inspection. Both complaints center on communication and logistics, not workmanship.
The owner has a 0% response rate on recent negative reviews. This is unusual and means complaints sit unaddressed publicly. Combined with the franchise model, it raises the question of whether local reputation management is a priority. The two negatives both involve logistics failures (no advance call, late arrival from Tulsa), which suggests the operation may stretch thin across their wide service area.
Ryan Shaw (technician — praised by four reviewers for communication and water damage work). James Hoover (owner — praised for personal involvement and insurance coordination). Terry (crew member — praised). CJ (crew member — praised). Brandon (technician — praised for cleaning work). Cory (technician — praised for cleaning work). Rich Russell (inspector — praised for knowledge). Austin (technician — praised by two reviewers). Trey (technician — praised for water damage work). Jaden (technician — praised for water damage work).
If you are in Broken Arrow or central Tulsa with a water emergency, ask for Ryan Shaw and confirm a specific arrival window in writing. For mold work, get an independent test first since this company does both testing and remediation. The 4.0 rating and zero owner responses to complaints mean you should set clear expectations upfront about communication, scheduling, and pricing before work begins.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a mold problem also profits from fixing it. Get an independent test if mold is your primary concern.
- Their Google rating is 4.0 across just 36 reviews. That is low for a restoration company and means limited data for evaluating consistency.
- The owner has not responded to either recent negative review on Google. Companies that engage with complaints publicly tend to resolve issues faster.
- They claim a service area stretching from Bartlesville to McAlester to Sallisaw — a geographic span of over 150 miles. One reviewer noted the technician drove out from Tulsa and arrived very late. Confirm response times for locations outside Broken Arrow and Tulsa.
- Most of their reviewed work is water damage, not mold. If you need mold-specific remediation, ask how many mold jobs they have completed in the past year.