Provider profile
1-800 Water Damage of SE Tulsa
Provider snapshot
What this listing says
Broken Arrow and SE Tulsa homeowners dealing with water damage that has led to mold, where a single team handles both extraction and remediation under one franchise roof.
Best for
- Broken Arrow, Bixby, and SE Tulsa homeowners who want an owner-operated team rather than a dispatch-and-forget franchise experience.
- Water damage situations where mold has started or is likely, since they handle the full sequence from water extraction through mold remediation without handing you off.
- Homeowners who need help navigating insurance claims — multiple reviewers credit Josh and Nicole with guiding them through the process.
- Commercial property managers in the SE Tulsa area who need water or mold work in multi-unit buildings.
About this company
1-800 Water Damage of SE Tulsa is a BELFOR franchise location based in Broken Arrow, Oklahoma, serving the SE Tulsa metro including Bixby. Mold remediation is one piece of a broader restoration operation that covers water damage, fire and smoke damage, sewage cleanup, and carpet cleaning. They do both mold testing and remediation in-house.
Their mold page references following IICRC S520 guidelines for remediation. The website lists dehumidification, air filtration, and material removal as part of their mold treatment plans. They hold EPA Lead Safe certification and display IICRC credentials. Nothing on the site suggests unusual equipment or methods beyond what the franchise system provides.
Josh Smith and Nicole run this location as a family business. Reviews consistently describe them as hands-on owners who answer calls personally and walk customers through the insurance claims process. The contact email goes directly to Joshua.Smith, and multiple reviewers mention both Josh and Nicole by name as the people they dealt with from start to finish.
A perfect 5.0 rating across 55 Google reviews is rare for any restoration company. No negative reviews appear in the recent 18-month window, and the positive reviews span from 2020 through early 2026 with consistent themes. The small review count relative to years in business suggests a local operation that does not chase volume.
Services
Service area
Based in Broken Arrow, Oklahoma. Serves Broken Arrow, SE Tulsa, and Bixby. The franchise brand has 96 locations nationally, but this location's crew covers the SE Tulsa metro area.
Review consensus
Josh and Nicole get the most mentions by name, praised for being personally available, compassionate, and willing to explain each step. Chris drew praise from multiple reviewers for field work quality. Jairus was singled out for being knowledgeable and friendly. Candice Alcott, a local realtor with 94 reviews to her name, vouches for them for both personal and client referrals. Recurring themes: fast response times, showing up when promised, helping with insurance paperwork, and treating the home with care.
0 found across 55 total reviews at 5.0★. No negative reviews from the last 18 months. With 55 total reviews at a 5.0 rating, there is simply no complaint data to analyze.
The owner-operated model explains the consistent praise. Josh and Nicole appear to be directly involved in most jobs, which keeps quality tight but limits scale. Several reviewers mention being referred by friends or family, suggesting the business grows through word of mouth rather than marketing volume. The 5.0 rating with zero negatives over several years is unusual — it could reflect genuinely excellent service at small scale, or it could mean the review count is too low to surface complaints.
Josh (owner — positive across many reviews for personal attention, knowledge, and compassion). Nicole (owner — positive for communication, team management, and insurance guidance). Chris (field technician — positive for quality work and professionalism). Jairus (technician — positive for knowledge and friendliness). Annnie (staff — positive, specifically trusted for mold remediation and carpet cleaning).
If you are in the Broken Arrow or SE Tulsa area and want owner-level attention on your mold job, Josh and Nicole run a tight operation. Ask for an independent mold test before signing a remediation contract, since they do both. The small team means you are likely getting the owners themselves, which is the main draw here.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company identifying the problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation plan.
- This is a franchise under the BELFOR umbrella, not an independent local company. The brand systems and pricing may differ from what a purely local operator would offer.
- The service area they list — Tulsa, Bixby, Broken Arrow — is tight, but the national brand pages on the same site cover a much broader footprint. Confirm they will actually dispatch their local crew to your address.
- With 55 total reviews and a 5.0 rating, the sample size is small. A company with more volume would give you a clearer picture of how they handle problems.