Provider profile
Courtesy Care Restoration
Provider snapshot
What this listing says
Bartlesville and northeast Oklahoma homeowners who want a family-founded restoration company with a trained mold detection dog (Roxy) that pinpoints hidden colonies behind walls before any demolition starts.
Best for
- Bartlesville, Owasso, and Tulsa-area homeowners dealing with suspected hidden mold who want a canine detection sweep before committing to wall openings or floor removal.
- Homeowners who need the same company to handle water damage mitigation and any mold that develops afterward, since the team can move from emergency dryout straight into remediation and reconstruction.
- Commercial property managers in northeast Oklahoma (schools, offices, rental properties) who need mold assessment without shutting down the building for exploratory demolition.
- Real estate buyers in the Bartlesville or northern Oklahoma area who want a mold clearance inspection with documented findings before closing on a home purchase.
About this company
Courtesy Care Restoration operates out of Bartlesville, Oklahoma, serving northeast Oklahoma and southeast Kansas. The company stands apart from other restoration firms in the region because it deploys a trained mold detection dog named Roxy. Roxy identifies active mold behind drywall, under flooring, and inside HVAC cavities before anyone cuts a hole, which means less demolition during the inspection phase and smaller repairs afterward. IICRC-certified inspectors confirm each hit with moisture readings and lab samples.
Beyond the mold dog, the company handles water damage mitigation, fire and smoke restoration, mold remediation, air duct cleaning (using a Biltwell system from Edmonton, Canada), biohazard and trauma scene cleanup, and reconstruction. They serve both residential and commercial properties, including hospitals, schools, offices, and rental properties. The 24/7 emergency line is staffed around the clock.
Allen and Suzanne Birk founded the company in their garage in 1981, starting with janitorial contracts for large retailers. They expanded into water damage restoration in 1997, air duct cleaning in 1999, and mold work in 2002. Allen retired in 2024 and his son Jason Birk purchased the business. The company has been at 1201 SE Adams Blvd in Bartlesville since 1997.
The 4.8-star Google rating across 147 reviews is strong. Only 2 negative reviews exist in the last 18 months. That ratio is notable for a restoration company with this volume of reviews, though the lack of owner responses to either negative review is worth watching.
Services
Service area
Based at 1201 SE Adams Blvd in Bartlesville, Oklahoma. Serves northeast Oklahoma and southeast Kansas, including Tulsa, Owasso, Claremore, Cleveland, Collinsville, Grove, Miami, Nowata, Pawhuska, Sand Springs, Skiatook, Vinita, and Ponca City in Oklahoma, plus Coffeyville, Independence, and Sedan in Kansas, and Joplin, Missouri. That is a wide coverage area radiating from a single Bartlesville office.
Review consensus
Emily dominates the office-side praise. Payton Hallaway credited her for clear communication throughout a busted-pipe repair. Fred Gomez called her customer service 'top-notch' during a mold remediation job. Rachel Turner said Emily was 'kind, prompt to set up an appointment' and helped from start to finish. Kathleen Godwin praised Emily and Rachel together for scheduling efficiency. Rachel also drew independent praise from Jessica Morrison (an insurance agent who works with the company regularly) and Adrian Cotton. On the field side, Nick draws consistent praise for mold inspections: Heather Bradford said he paid great attention to detail during a mold inspection, Magdalene Johnson called him one of 'the nicest, most helpful people,' and Kia Jackson thanked him and Hunter for thorough home inspections. Justin Mann and Diego Rodriguez appear together in multiple reviews: Jessica Adams described them as 'very personable,' and Anna Parker praised them for wading into a sewer backup quickly. Jose Ayala appears alongside Justin Mann in Robbie Lawson's review for going 'above and beyond.' Taylor gets named for clear pricing communication by Heather Bradford and for mitigation coordination by Johnnie Rooks and Magdalene Johnson.
2 found across 147 total reviews at 4.8★. Masterpeace Lady (June 2026, Local Guide, 24 reviews) reports being scheduled four times across three different days with no one showing up. When she called, the company apologized and said they would arrive in 20 minutes, then 40 minutes passed with no appearance. She hired another company. Auto Firefarmer (February 2026, 11 reviews) posted a one-line review: 'I highly recommend you not let these people in your house,' with no details about what happened. Neither review received an owner response.
The no-show complaint from Masterpeace Lady is a single incident, not a pattern, but the company's failure to respond to it (or to the other negative review) stands out given how actively reviewed they are. Across 147 reviews, the company has a 0% owner response rate on recent negatives. For a company that otherwise generates enthusiastic reviews, this silence is an unusual gap. The positive reviews show a clear office-field split: Emily, Rachel, and Taylor handle communication and scheduling while Nick, Justin, Diego, and Jose handle field work. Multiple reviewers specifically name both their office contact and their field crew, which suggests good handoffs between the two sides of the operation.
Emily (office/scheduling — positive, named by Payton Hallaway, Ian McKenny, Glenn Security Systems, Fred Gomez, Rachel Turner, Kathleen Godwin). Rachel (office — positive, named by Jessica Morrison, Adrian Cotton, Kathleen Godwin). Taylor (office/scheduling — positive, named by Heather Bradford, Magdalene Johnson, Johnnie Rooks). Nick (mold inspector/technician — positive, named by Heather Bradford, Magdalene Johnson, Kia Jackson, Fred Gomez, Nick C). Justin Mann (technician — positive, named by Jessica Adams, Anna Parker, Robbie Lawson). Diego Rodriguez (technician — positive, named by Jessica Adams, Anna Parker). Jose Ayala (technician — positive, named by Deborah Samples, Robbie Lawson). Henry (technician — positive, named by Deborah Samples). Hunter (technician — positive, named by Kia Jackson). Dylan (technician — positive, named by Johnnie Rooks). Jason (technician/duct cleaning — positive, named by Jerimiah Duncan). Mr. Silva (estimating — positive, named by Kathleen Godwin).
Ask for Nick if you need a mold inspection, and Emily or Rachel for scheduling. The review record is overwhelmingly positive across a large sample, with only 2 negatives in 18 months. The main risk is the no-show pattern flagged by one reviewer, so confirm your appointment the morning of and get a specific arrival window rather than an open-ended time slot.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds your mold problem scopes and bills the remediation work. Their mold dog page describes the inspector confirming Roxy's hits and then moving directly into removal. Ask for a written inspection report before agreeing to any remediation scope, and consider getting a second opinion from an independent testing firm.
- One recent reviewer (June 2026, a Local Guide with 24 reviews) reported being scheduled four times across three days and the crew never showed. The company did not respond to this review or to the other recent negative review. That 0% response rate on negatives is a gap for a company this well-reviewed.
- The service area spans from Bartlesville to Tulsa, across to Joplin, Missouri, and south to Claremore. That is a wide footprint for a single-office operation. If you are on the edges of their territory, confirm dispatch time and whether your location adds travel charges.
- Jason Birk took over from his father Allen in 2024. Ownership transitions can change how a company operates. Reviews from 2025-2026 are still strongly positive, but the current team may differ from what older reviews describe.