Provider profile
Rainbow Restoration of Youngstown
Provider snapshot
What this listing says
Youngstown-area homeowners and businesses needing water or fire damage restoration through insurance, especially when the job requires same-day crew deployment and full reconstruction under one contract.
Best for
- Youngstown, Canfield, and Warren-area homeowners dealing with water damage from pipe bursts, sump pump failures, or ice damming who need same-day emergency response.
- Property owners working through an insurance claim who want one company to handle water extraction, demolition, drying, and reconstruction without subcontracting.
- Commercial property managers in the Mahoning Valley needing 24/7 emergency restoration for water, fire, or smoke damage.
- Homeowners who need fire damage cleanup and reconstruction handled as a single project, from soot removal through full rebuild.
About this company
Rainbow Restoration of Youngstown is a Neighborly franchise at 116 Linden Ave in Youngstown, Ohio. Mold remediation is one service within a broader disaster restoration operation that covers water damage, fire damage, smoke damage, content processing, and full reconstruction. The company operates primarily through insurance referrals, with most reviewers noting their insurance company sent Rainbow to handle the claim.
The standout feature is start-to-finish restoration capability. The same franchise handles water extraction, structural drying, demolition of damaged materials, and reconstruction, so homeowners deal with one company from emergency call through final rebuild. The website references IICRC-trained technicians and Rapid Structural Drying as their approach to water mitigation. Reviews confirm crews regularly set up dehumidifiers, containment sheeting, and fans for multi-day drying cycles.
This is a locally owned franchise under the Neighborly umbrella, which also includes brands like Mr. Rooter and Mr. Electric. Al Watson is named as General Manager on the company's own testimonial page. The Youngstown office has been active for several years based on the review timeline stretching back to at least 2018.
The 3.9-star rating across 55 Google reviews is below average for the restoration industry. The recent negative reviews raise specific concerns about billing practices that potential customers should understand before hiring.
Services
Service area
Based in Youngstown, Ohio at 116 Linden Ave. The website lists 38+ cities including Youngstown, Canfield, Akron, Warren, Niles, Barberton, Salem, Cortland, Girard, and Hubbard. The service area extends into Pennsylvania with Villa Maria and West Middlesex listed. This is a wide geographic footprint for a single franchise office, stretching roughly 60 miles from Akron to the Pennsylvania border.
Review consensus
James is the most frequently named crew member across reviews, praised for explaining the restoration process, arriving on time, and handling water mitigation from start to finish. Nathan draws repeat mentions for professionalism and thoroughness, often paired with Zach on water extraction jobs. Multiple reviewers specifically note same-day or next-day response after calling. Anthony gets praise for knowledge and going the extra mile. Matt Wallace is named as a project manager who earns insurance adjuster recommendations. Laura Wallace drew a standout review for post-fire cleaning work. Lauren and Cameron are praised for empathy during a basement flood. The consistent theme across positives is crews who show up fast, explain what they are doing, and clean up after themselves.
3 found across 55 total reviews at 3.9★. Alecia Fluharty described being charged for dishwasher removal, painting, carpet cleaning, and plumbing labor that never happened. She discovered the overcharges only after requesting an itemized invoice and says the company adjusted some charges when confronted but left labor charges for work never performed. She documented the issue with photos showing the dishwasher was never moved. Stacy Shannon reported the company was eager to provide an estimate but stopped returning calls when she said she wanted to pay cash rather than go through insurance. Chris McChristian, a Local Guide with 20 reviews, left a 1-star with no text. None of the three negative reviews received an owner response.
The billing complaint from Alecia Fluharty is specific and documented with photos, which gives it weight beyond a typical angry review. The 0% owner response rate on recent negatives is notable for a franchise that belongs to a national brand with reputation management resources. The contrast between the overwhelmingly positive field crew reviews and the billing/office complaints suggests a split between the quality of the hands-on restoration work and the administrative side of the business.
James (mitigation technician — positive across many reviews, praised for timeliness, communication, and quality of work). Nathan/Nate (technician — positive, praised for professionalism and thoroughness on water jobs). Zach/Zack/Zac (technician — positive, frequently paired with Nathan or James on water extraction). Ron (technician — positive, praised for hard work on ice damming and fire jobs). Anthony/Tony (technician — positive, praised for knowledge and customer care). Matt Wallace (project manager — positive, recommended by insurance adjusters). Laura Wallace (cleaning technician — positive, standout review for post-fire cleaning). Lauren (technician — positive, praised for empathy). Cameron (technician — positive, praised for being personable). Shane (technician — positive, praised for explaining the process). Angelo (technician — positive, praised for quick water damage response). John (technician — positive, mentioned on water damage jobs). Aaron (technician — positive, praised for restoration work). Dane (carpenter — positive, praised for attention to detail). Melvin (technician — positive, praised for promptness). Jarred Monaco (technician — positive, praised for professionalism). Gary (technician — positive, praised for professionalism). Mike (estimator/technician — positive, praised for thorough job recommendations). Jenna (technician — positive, praised for ensuring thorough drying). Al Watson (General Manager — positive, praised by website testimonial). Jessica, Cerina, Isaiah, Tonna, Kishera (fire recovery crew — positive, praised for punctuality and hard work).
The field crews at this franchise consistently earn praise for fast response, clear communication, and quality water mitigation work. Ask for James or Nathan by name. The billing concern from a recent reviewer is specific enough to take seriously: request an itemized estimate before work begins and compare every line item against the final invoice. The company has not responded to any recent negative reviews, so you cannot count on them to proactively address problems after the job.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation.
- One recent reviewer documented being charged for work never performed, including dishwasher removal, painting, carpet cleaning, and plumbing labor that never happened. The charges were only caught because the customer requested an itemized invoice. Always request an itemized estimate upfront and compare it line-by-line against the final invoice.
- The 3.9-star Google rating across 55 reviews is below the industry norm. The owner has not responded to any of the three recent negative reviews, which suggests limited engagement with public complaints.
- The service area list includes 38+ cities stretching from Youngstown to Akron, Barberton, and into Pennsylvania. That covers a wide geographic range for a single office. Confirm response time and crew availability if your property is far from the Youngstown headquarters.
- This company works primarily through insurance referrals. One recent reviewer reported difficulty getting service as a cash-paying customer, with calls going unreturned. If you are paying out of pocket, confirm upfront that they will take the job.