Provider profile
ServiceMaster CDR- Willowick
Provider snapshot
What this listing says
Willowick-area homeowners and Cleveland commercial property managers who need same-day water or mold response from a franchise with 205 Google reviews and a named field crew.
Best for
- Homeowners in Willowick, Mentor, or the Lake County area who need same-day water extraction that may lead to mold remediation.
- Commercial property managers in Cleveland dealing with mold in older buildings near Lake Erie where humidity drives persistent moisture problems.
- Insurance-referred customers who want a restoration company that coordinates directly with adjusters and handles documentation.
- Buyers who want a single company to handle water damage through mold cleanup and reconstruction without hiring separate contractors.
- Property owners needing weekend or holiday emergency response — the crew has shown up on Saturdays and holidays per review evidence.
About this company
ServiceMaster CDR - Cleveland operates out of Willowick, Ohio as a locally owned franchise of the national ServiceMaster Restore brand. Mold remediation is one piece of a broader restoration operation that handles water damage, fire and smoke damage, storm damage, and reconstruction. The company lists Greg Dennison as president, Bryan Frazzini as general manager, and Steve Voytko as operations manager.
The commercial mold page describes a process that includes moisture mapping with meters and infrared tools, containment barriers with HEPA-filtered negative air machines, antimicrobial treatments, and dehumidification. The company explicitly names healthcare facilities, schools, restaurants, manufacturing plants, and offices as commercial clients it serves. For residential jobs, review evidence shows crews arriving same-day for water emergencies and handling the full cycle from extraction through drying.
ServiceMaster Restore has operated nationally for over 65 years, and this franchise serves a wide footprint across northeast Ohio. The website names Cleveland, Akron, Wooster, Mentor, Elyria, Strongsville, Conneaut, and Northfield among its service areas. One reviewer noted the crew traveled from Cleveland to Toledo for a job.
4.8 stars across 205 Google reviews is strong volume for a restoration company. Only 1 review at 3 stars or below appeared in the last 18 months, and the overwhelming pattern is praise for named crew members who show up fast and communicate clearly throughout the process.
Services
Service area
Based in Willowick, Ohio (Lake County). The website lists service areas including Cleveland, Akron, Wooster, Mentor, Elyria, Strongsville, Conneaut, Northfield, Lakewood, Euclid, Eastlake, Richfield, Brunswick, Stow, North Ridgeville, and Cuyahoga Falls. One reviewer confirmed the crew traveled as far as Toledo. The claimed footprint spans most of northeast Ohio.
Review consensus
Craig is the most-mentioned crew member, appearing in over 20 reviews. Reviewers describe him as communicative, fast, and willing to go out of his way — one reviewer noted he stopped by on his way home to address a new issue. Nevaeh appears nearly as often and draws praise for detail-oriented work and keeping customers informed throughout multi-day jobs. Logan, Dave, Raiza, and Trey round out the core crew and are consistently described as respectful and efficient. Eyan gets individual praise for communication and working with homeowners on large-scale damage. Rich Noga was singled out in one review as head of operations who went above and beyond. Same-day response is a common theme — multiple reviewers confirm the crew arrived within hours of calling. Several reviewers note the crews left work areas clean and protected furniture during the process.
1 found across 205 total reviews at 4.8★. Ryan, a Local Guide with 23 reviews, posted a 1-star review in May 2025 reporting poor communication, unfinished mitigation work, and the company extracting more money from insurance than the job required. The owner did not respond to this complaint.
The review pattern reveals a tight, stable field crew — Craig, Nevaeh, Logan, Dave, Raiza, and Trey appear repeatedly across months of reviews in various combinations. This consistency suggests low turnover on the mitigation side, which is unusual for restoration companies. The single negative review stands alone with no corroborating complaints, and the owner did not respond to it — a notable gap given how few negatives exist.
Craig (field crew lead — praised in 20+ reviews for speed, communication, and going above expectations). Nevaeh (field crew — praised in 15+ reviews for detail, hard work, and keeping customers informed). Logan (field crew — praised in 10+ reviews for efficiency and courtesy). Dave (project manager — praised in 8+ reviews for oversight and customer confidence). Raiza (field crew — praised in 7+ reviews for efficiency and hard work). Trey (field crew — praised in 8+ reviews for professionalism and courtesy). Eyan (coordinator/project role — praised in 4 reviews for communication and respect). Jake (field crew — praised in 5+ reviews for respectfulness). Nacho/Antonio (field crew — praised in 4 reviews for hard work). Rich Noga (head of operations — praised in 1 review for going above and beyond). James (field crew — mentioned in 3 reviews). Nathan/Nate (field crew — mentioned in 2 reviews). Lamonte (field crew — mentioned in 2 reviews). Ian (field crew — mentioned in 1 review). Makayla (field crew — mentioned in 1 review). Chris (field crew — mentioned in 1 review). Misel (field crew — mentioned in 1 review). Eric (field crew — mentioned in 1 review). Ernie (field crew — mentioned in 1 review).
Ask for Craig or Nevaeh if your job involves water damage leading to mold remediation — they are the most consistently praised crew members across the review history. Get an independent mold test before agreeing to remediation work, since this company does both testing and remediation. The single negative review about unfinished work and insurance overbilling had no owner response, so ask upfront for a written scope of work and a commitment to match the insurance estimate.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is the one that profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- This is a franchise operation. ServiceMaster Restore sets the brand standards, but the local franchise makes its own hiring, pricing, and scheduling decisions. Corporate support does not mean corporate accountability for individual job quality.
- The service area claim stretches from Conneaut to Wooster to Elyria — roughly 130 miles of coverage. Jobs at the edges of that range may face longer response times or different crew availability than Willowick-area calls.
- The one recent negative review cited the company extracting more money from insurance than needed and leaving work unfinished. The owner did not respond to that complaint.