Provider profile
All Claims Repairs Ohio
Provider snapshot
What this listing says
West Chester Township homeowners dealing with water damage and mold who want a single contractor to handle extraction, remediation, and full reconstruction under one roof.
Best for
- Butler County homeowners who need water extraction, mold removal, and reconstruction handled by one company without coordinating multiple contractors.
- Insurance claimants who want a contractor that documents damage, photographs the scene, and communicates directly with adjusters.
- Homeowners with mold discovered after water damage who need the moisture source fixed and affected materials replaced in the same project.
- Commercial property managers in greater Cincinnati needing 24/7 emergency response for water or fire damage.
- Homeowners considering paying out of pocket who want to compare their financing options and bundled pricing before filing a claim.
About this company
All Claims Repairs is a full-service restoration and remodeling company headquartered in West Chester Township, Ohio, covering Butler County and the greater Cincinnati area. They handle the entire damage cycle: emergency water extraction, structural drying, mold removal, fire and smoke cleanup, storm repairs, and full reconstruction. They also do kitchen and bathroom remodels and commercial property maintenance. The company holds a State Certified Mold Remediator license (#MRSR299) and a General Contractor license (#CGC #1506379).
What stands out is the single-contractor model. They take a project from the emergency call through final paint and trim, which means one company manages mitigation, insurance documentation, and rebuild. Their mold page describes containment barriers, HEPA air scrubbers, and moisture source detection followed by material replacement. They offer an "Out-of-Pocket Advantage Program" with financing and bundled service discounts for homeowners who want to skip the insurance claim.
The company traces its roots to 1983 under the name Clarke Contractors. It rebranded as All Claims Repairs after an acquisition, and now operates additional offices in Columbus, Ohio and Deerfield Beach, Florida. Jason Clarke is listed as CEO. Multiple reviewers still reference "Clarke Contractors" in recent reviews, suggesting the local team largely carried over.
At 4.5 stars across 179 Google reviews, the rating is solid but not exceptional. The bulk of reviews praise fast response times and named project managers. The negative reviews cluster around billing practices and owner-response quality rather than workmanship, which is a different risk profile than a company with craft complaints.
Services
Service area
Headquartered in West Chester Township, Ohio (Butler County). Covers Butler, Hamilton, Warren, Montgomery, Clermont, Greene, Darke, Miami, and Franklin counties in Ohio, plus Boone, Kenton, and Campbell counties in Kentucky and Dearborn, Franklin, and Union counties in Indiana. A second Ohio office operates in Columbus. A Florida office in Deerfield Beach covers Broward, Palm Beach, and Miami-Dade counties. The tri-state Ohio coverage is broad but supported by multiple phone lines and the two Ohio offices.
Review consensus
Reviewers consistently name specific people. Manny draws praise for attention to detail and communication across renovation and water damage jobs. Terry Lay is mentioned repeatedly as a project manager who keeps homeowners informed and returns for warranty issues. Kristy gets credit for design work and for handling insurance paperwork in the homeowner's language. Jess Hodge and Kelly Anglin are praised for phone support, friendliness, and follow-through. Scott and Francisco are noted for overseeing water damage projects. Ken Cash is highlighted for design, estimating, and making sure homeowners are satisfied before closeout. Tonya and her crew get repeated mentions for cleanup quality after water and fire damage. Multiple reviewers describe same-day or next-day response for emergencies, and several mention that the company worked on evenings and weekends.
4 found across 179 total reviews at 4.5★. Jonathan Hay (43 reviews, Local Guide) reported caulk on a shower remodel failing twice within the warranty period, with issues continuing after the warranty expired. The owner response appears disconnected from the complaint, thanking him for being happy with the remodel when his review says otherwise. Christine Wellman reported her son was charged $6,200 for water extraction on a basement under 900 square feet, with 90 minutes of on-site work, equipment left for 3 days, and payment demanded within 24 hours. The owner offered to discuss but did not address the pricing specifics. Karrie O (330 reviews, Local Guide) described a roof tarping job where crews used 3-inch deck screws across undamaged areas, causing additional leaks and an insurance dispute lasting months. Dave (single-review account) reported rudeness and zero accountability from ownership. The owner responded that they could not locate him as a customer.
The owner responds to 100% of recent negative reviews, but the responses follow a pattern: two invoke "we can't find you in our records" and one appears to have been copy-pasted from a positive template onto a negative review. This suggests the company monitors its reputation actively but does not always engage with the substance of complaints. The complaints themselves split between billing/pricing transparency and subcontractor workmanship (tarping, caulking), not the core restoration work that drives most positive reviews.
Manny (renovation, water damage project manager — positive). Terry Lay (project manager, construction — positive). Kristy (designer, estimator, insurance liaison — positive). Jess Hodge (customer service — positive). Kelly Anglin (phone support — positive). Scott (water damage oversight — positive). Francisco (water damage oversight — positive). Brandon (project manager — positive). Ken Cash (project manager, design, estimating — positive). Tonya (cleanup crew lead — positive). Amy (mold remediation, general work — positive). Jamie (installer — positive). Donnie (installer — positive). Roger (construction crew — positive). Mike Mercer (project manager, water damage — positive). Keith (insurance specialist — positive). Nathan (cleaning crew — positive). Ethel (cleaning crew — positive).
Ask for Manny or Terry as your project manager and get a written estimate before any work starts, especially if your insurance status is uncertain. The company has a deep bench of named, praised staff, and the core restoration work draws strong reviews. The risk is on the billing side: confirm payment terms, credit card fees, and what happens if insurance denies your claim before you sign anything.
Keep in mind
- They do both mold inspection and mold remediation. This is a conflict of interest: the company finding the mold is the same company billing to remove it. Ask whether they accept third-party testing results or can refer you to an independent inspector.
- One reviewer reported a $6,200 bill for water extraction on a basement under 900 square feet, with 24-hour payment demanded and a 3.5% credit card surcharge. Get a written estimate before work begins, especially if insurance may deny the claim.
- The company recently rebranded from Clarke Contractors after acquisition by a Florida-based parent. Some reviewers noted this transition. Ask who manages your project locally and whether warranty terms changed in the transition.
- Two of the four recent one-star reviews received owner responses stating the reviewer could not be found in company records. This may indicate fake reviews or a record-keeping gap, but it also means the complaints went unresolved.
- Their service area spans Ohio, Kentucky, Indiana, and Florida across three offices. Confirm which office and crew will handle your project, especially if you are near a coverage boundary.