Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Twinsburg and Akron-area homeowners dealing with basement flooding or post-water-damage mold who want one company to handle the plumbing fix, water extraction, and mold work without coordinating multiple contractors.
Best for
- Twinsburg, Akron, and Summit County homeowners with a basement flood or sewage backup who need plumbing repair and water damage cleanup handled by one company.
- Northeast Ohio homeowners with recurring drain clogs or root intrusion in older clay sewer lines who want camera inspection before committing to repairs.
- Property owners who discover mold after a water event and want the source fixed and the mold addressed without hiring separate plumbing and remediation contractors.
- Commercial properties in the Akron metro area that need 24/7 emergency water extraction with insurance documentation support.
About this company
Roto-Rooter Plumbing & Water Cleanup in Twinsburg is a franchise location of the national Roto-Rooter brand, operated as an independent contractor out of 10574 Ravenna Rd. They handle plumbing, drain cleaning, water damage restoration, and mold remediation across Summit and Portage counties. Manager Scott Krogman runs this location. Their pitch is that one call covers the plumbing repair that caused the water damage, the water extraction and drying, and the mold work that follows. That single-contractor model saves coordination time but creates a conflict of interest on the mold side.
What stands out is the plumbing-first approach. This is not a mold-only company. Mold remediation is one piece of a broader water damage and plumbing operation. The website describes containment setup, air filtration, antimicrobial application, and post-remediation verification for mold jobs. Their water damage team uses IICRC-standard drying with air movers, dehumidifiers, and moisture sensors. They also run camera inspections on sewer lines, which several reviewers confirmed helped diagnose root intrusion and pipe damage before unnecessary digging.
Roto-Rooter has operated nationally since 1935, and this Twinsburg location serves a wide swath of Northeast Ohio. The website names dozens of communities from Akron and Cuyahoga Falls to Hudson, Aurora, Stow, Macedonia, and Streetsboro. The local page emphasizes the clay-heavy soil and freeze-thaw cycles specific to this region, which drive both the plumbing failures and the basement moisture problems that lead to mold.
A 5.0-star rating across 227 Google reviews is rare for any service company, and especially unusual for a Roto-Rooter franchise. Most of the praise centers on individual technicians rather than the brand, suggesting this particular location has built a strong field team.
Services
Service area
Based in Twinsburg, Ohio, serving Summit and Portage counties. The website names Akron, Cuyahoga Falls, Tallmadge, Fairlawn, Copley, Norton, Barberton, Hudson, Aurora, Stow, Macedonia, Streetsboro, Sagamore Hills, Ravenna, Green, Uniontown, Kent, and surrounding communities. That covers a substantial portion of Northeast Ohio across two counties.
Review consensus
Matt is the most frequently named technician, appearing in roughly 20 of the 60 sampled positive reviews. Reviewers describe him as punctual, clear in his explanations, and thorough in diagnosing root causes. Linda noted Matt identified the source of a basement water problem. Kelsie M said Matt responded quickly to a sewage backup in an older home. Dr. Mark Hennis said Matt removed a sewer blockage from old cast iron pipe and explained the situation clearly. Kevin appears in 5 reviews for drain and backup work, with Rebecca Johnson noting he slowed down to explain a backup alarm. Rudi is named in 3 reviews for emergency drain and cleanup work, with Bhakti Rai describing how he arrived within an hour for a sewage-filled basement. Justin appears in 5 reviews for evening and weekend calls and sewer jetting. Multiple reviewers mention same-day or same-hour response and no extra charge for nights or weekends.
1 found across 227 total reviews at 5.0★. Ryan Yaka reported calling Roto-Rooter for an under-sink leak. The technician replaced parts and tightened the connection, but the same leak returned within a month. He called back under warranty and a second technician tightened it again. Weeks later the leak returned a third time, and the warranty was no longer honored. The owner responded that they could not find Ryan Yaka's name or service ticket in their system and asked him to call the manager at 234-571-5583. That inability to locate a record could indicate a booking under a different name, or a gap in their service tracking.
The 5.0 rating across 227 reviews is sustained by strong individual technician performance rather than the Roto-Rooter brand name. Reviewers name specific people, not the company. Matt alone accounts for a disproportionate share of the positive feedback, which means the experience may vary depending on which technician you get. The owner responded to the single negative review within one day, but the response was a request to call the manager rather than engagement with the specific complaint. With only one negative in the recent window, there is not enough complaint data to identify patterns.
Matt (technician — positive, most frequently praised for drain cleaning, sewer camera inspections, sump pump installs, leak diagnosis, and clear communication). Kevin (technician — positive, praised for drain and backup work, educating customers). Rudi (technician — positive, praised for fast emergency response and cleanup). Justin (technician — positive, praised for evening and weekend sewer jetting and fast arrivals). Mason (technician — positive, praised for knowledge and drain work). James (technician — positive, named for after-hours work and clear explanations). Owen (technician — positive, named alongside James for after-hours help). Gary (staff — positive, named as part of sump pump assessment team in Hudson). Chris (staff — positive, named as part of sump pump assessment team). Moen (staff — positive, named for sump pump assessment and solution design in Hudson). Scott Krogman (manager — neutral, named on website only).
Ask for Matt if you need drain cleaning, sewer camera work, or water damage diagnosis. He draws the most consistent praise for explaining what he finds and fixing it in one visit. For emergency sewage backups, Rudi and Justin have both been named for fast after-hours response. Get an independent mold test before agreeing to mold remediation, since the same company would be testing and doing the work.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a plumbing company that also does mold, not a mold company. Their mold remediation is part of a water damage restoration workflow. If you have a mold problem that is not connected to a plumbing or water damage event, a dedicated mold remediation firm may be a better fit.
- The service area claim covers a wide geographic range across Summit and Portage counties, including communities from Akron to Kent to Hudson to Barberton. Confirm crew availability and response time for your specific location.
- This location operates as an independent contractor under the Roto-Rooter brand. Services, pricing, and guarantees vary by location. What you read on the national Roto-Rooter website may not match what this specific franchise offers.