Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Toledo homeowners who want a nationally backed franchise with 24/7 emergency response for mold, water damage, or fire restoration alongside routine carpet and air duct cleaning.
Best for
- Toledo-area homeowners needing carpet, upholstery, or air duct cleaning from a franchise with a 100% satisfaction guarantee and decades of local presence.
- Property managers or commercial facilities that need a single vendor for both routine cleaning and emergency restoration services like water or fire damage.
- Homeowners dealing with water damage or mold who want a company that offers 24/7 emergency response and can handle cleanup and restoration in one call.
- Repeat customers who value consistency. Several reviewers mention using COIT annually or for over a decade, often requesting the same technician by name.
About this company
COIT Cleaning and Restoration in Toledo is a franchise location of a national brand that's been operating since 1950. The Toledo office at 6061 Telegraph Rd has been locally owned and operated for over 50 years, primarily known for carpet and upholstery cleaning. Mold remediation, water damage restoration, and fire/smoke damage restoration are part of their service menu, but cleaning is their core business.
What stands out is the breadth. COIT Toledo handles residential and commercial work across carpet, air duct, dryer vent, tile and grout, natural stone, wood floor, drapery, blinds, concrete, and area rug cleaning, plus the full restoration side. The national COIT network has handled large-scale commercial projects, including cleaning 1.4 million square feet of carpet at UCLA and restoring a 368-unit apartment complex in Reno after a fire. The Toledo location uses truck-mounted steam cleaning equipment and HEPA filter vacuums. Their website mentions IICRC certification for technicians.
COIT was founded in 1950 in San Francisco, starting with a patented drapery-cleaning process. The brand expanded into carpet cleaning in 1971, restoration services in 1990, and air duct cleaning in 1992. The Toledo franchise operates as part of this network but is independently owned. Corporate headquarters are in Burlingame, California.
With 4.8 stars across 225 Google reviews, this is a strong rating for a cleaning and restoration company. Only 2 reviews at 3 stars or below appeared in the last 18 months, and the owner responded to both. The volume of repeat customers in the reviews suggests consistent service quality from the field technicians.
Services
Service area
COIT Toledo is headquartered at 6061 Telegraph Rd in Toledo, Ohio. The Toledo location serves the Toledo metropolitan area. The website does not specify exact cities or counties covered, and restoration services carry a note that geographical restrictions may apply. Confirm coverage for locations outside Toledo proper.
Review consensus
Frank Owen and Marquis (Marques Reasonover) are the two most frequently named technicians. Frank appears in at least 10 reviews, praised for removing difficult stains (6-year-old coffee, spaghetti sauce), punctuality, and friendliness. Marquis appears in at least 8 reviews, with multiple customers requesting him by name for repeat visits. Darrien (Darion Wimmers) is praised for both scheduling helpfulness and field work, including a new construction duct and floor cleaning job. Reviewers consistently highlight on-time arrival, friendly technicians, and results that exceed expectations. Several customers mention using COIT for 10-20 years. Scheduling is described as easy and fast.
2 found across 225 total reviews at 4.8★. One reviewer, a Local Guide with 48 reviews, said his carpet looked the same after cleaning and that the technician should have told him the cleaning wouldn't fix traffic area wear before starting the job. The owner responded that the technician did explain the limitations beforehand and that the customer declined a guarantee re-clean visit. The disagreement on whether expectations were set is worth noting, but this is a single complaint.
The only two negatives in 18 months are thin: one is a text-less 3-star review, the other is a dispute about whether expectations were set before cleaning. The owner responded to both, and offered resolution in both cases. The overwhelming pattern in this review set is repeat customers who request specific technicians by name. That level of technician loyalty is uncommon for a franchise cleaning operation and suggests low staff turnover at the Toledo location.
Frank Owen (technician — consistently positive, praised for stain removal, punctuality, and friendliness across 10+ reviews). Marquis/Marques Reasonover (technician — consistently positive, praised for attention to detail, friendliness, and expertise across 8+ reviews; multiple customers request him by name). Darrien/Darion Wimmers (technician/scheduler — positive, praised for helpfulness and calming demeanor on the phone, and quality field work on new construction). Dimitri (technician — positive, one mention, praised for professionalism). Dan (technician — positive, one mention, part of a slate tile restoration crew).
COIT Toledo is a safe bet for carpet and upholstery cleaning, with two standout technicians in Frank and Marquis who have earned genuine loyalty from repeat customers. For mold remediation specifically, ask the Toledo office how many mold jobs they handle annually and whether the same technicians who clean carpets also do mold work. Request a written scope of work and upfront assessment before any cleaning or remediation begins.
Keep in mind
- COIT offers both mold testing and mold remediation. When the same company does both, there's a financial incentive to find problems that lead to remediation work. Consider getting an independent mold test before committing to their remediation services.
- This is a franchise operation. The Toledo location is independently owned, but policies, pricing structures, and guarantees come from the national brand. Your experience depends on local management and staff.
- Their primary identity is a cleaning company. Mold remediation and restoration are add-on services, not their main focus. If you have a serious mold problem, ask specifically about the Toledo location's mold remediation experience and how many jobs they handle per year.
- One reviewer reported that the technician did not explain carpet cleaning limitations until after the work was done. The owner's response stated the technician did explain beforehand. Ask for upfront assessments before work begins.