Provider profile
SERVPRO of Toledo West
Provider snapshot
What this listing says
West Toledo and Sylvania homeowners dealing with mold after water damage, backed by a franchise group with 60,000 sq ft of warehouse space and 24/7 dispatch.
Best for
- Homeowners in west Toledo, Sylvania, or Ottawa Hills who need mold remediation tied to a water damage event.
- Property owners who want one company to handle the full sequence from water extraction through mold cleanup to reconstruction.
- Commercial property managers needing a restoration company with scale to handle large losses across multiple floors.
- Homeowners dealing with fire damage who also discover mold growth during the cleanup process.
- Anyone who values having a named project manager as a single point of contact throughout the job.
About this company
SERVPRO of Toledo West is a franchise operation based near Sylvania, OH, serving the west Toledo corridor including Ottawa Hills. They handle mold remediation as one piece of a broader restoration business that also covers water damage, fire and smoke cleanup, storm recovery, biohazard cleanup, and reconstruction. Mold work typically follows water damage jobs rather than standing alone.
This franchise belongs to SERVPRO Team Fosdick, a woman-owned group run by Michal Fosdick and Dennis L. Fosdick Jr. Team Fosdick operates 13 SERVPRO franchises across Toledo, Cleveland, Mentor, Akron, and Mansfield. They claim over 60,000 square feet of warehouse space across three Ohio locations and more than 10,000 completed restorations. The parent network ranks in the top 5% of SERVPRO owner-operators nationally.
They have operated since 1996 and hold an A+ BBB rating. Their website references IICRC-trained technicians and ICRA training. They also list lead and asbestos remediation as services, which is unusual for a standard SERVPRO franchise.
At 4.6 stars across 63 Google reviews, the rating is solid but not exceptional. Most reviews describe water damage and fire restoration work rather than mold-specific jobs. Only one mold-related testimonial appears on their website, from a reviewer named Amanda S. in Maumee.
Services
Service area
Headquartered near Sylvania, OH. Serves Toledo, Sylvania, and Ottawa Hills directly. Part of SERVPRO Team Fosdick, which operates 13 franchises across Toledo, Cleveland, Mentor, Akron, and Mansfield, but this specific franchise covers the west Toledo corridor.
Review consensus
John Keeler and Nate Chrisman are the two project managers mentioned most often, each appearing in six or more reviews. Reviewers consistently describe them as communicative, punctual, and willing to walk customers through every step. Dean draws praise for insurance navigation and daily property check-ins. Chris appears across multiple reviews as a reliable crew lead. Melissa is mentioned for smooth initial phone intake. Rapid response time comes up repeatedly, with several reviewers noting same-day or next-day arrival, including weekend and holiday calls. Multiple reviewers describe repeat use of this SERVPRO location, suggesting retention.
2 found across 63 total reviews at 4.6★. Roxanne Anthony (April 2026) called about a water emergency and was told someone named Dave would return her call. The call never came. The next morning, Dave said a team would come that day with a $500 estimate. Mid-afternoon, she was told the team could not come. She tried reaching Dave again and was put on hold until she hung up. She hired Stanley Steemer instead, which resolved the issue in two hours. Sarah Walker (April 2025) received a bill exceeding the original estimate. The company said they would review and send a revised bill. Three years passed with no email, call, or letter, and the bill was sent to collections. She identifies herself as a disabled veteran.
Both owner responses follow the same template: acknowledge the feedback, express regret, and ask the reviewer to call. Neither response addresses the specific facts of the complaint. This suggests reputation management rather than substantive engagement with the issues raised. The contrast is stark against the dozens of 5-star reviews praising named staff for detailed communication. The gap between field crew praise and office/billing complaints is a common franchise pattern where the restoration teams outperform the back-office operations.
John Keeler (project manager — positive, named in 6+ reviews). Nate Chrisman / Nathan (project manager — positive, named in 10+ reviews). Dean (project manager — positive, praised for insurance help and daily check-ins). Chris (crew lead — positive, multiple reviews). Dave (unnamed role — negative, failed to return call or follow through on water emergency). Ed (crew — positive). Ruben (crew — positive). Anthony (crew — positive). Josh (crew — positive). Salesa (technician — positive). Mike (technician — positive). Angela (customer service — positive). Melissa (intake/receptionist — positive). Ken (crew — positive). Andrew (crew — positive). Gaston (crew/cleaning — positive). Lorena (crew — positive). Luis (crew — positive). Victoria (crew — positive). Angie (crew — positive). Ray (crew — positive). Fabiana (crew — positive). Johnathan (crew — positive). Adam (crew — positive). Wayne (crew — positive). Zac Sperling (crew — positive).
Ask for John Keeler or Nate Chrisman as your project manager. Reviewers consistently praise both for clear communication and follow-through. Get the full scope and cost in writing before work begins, and confirm the billing timeline and process upfront, since the one billing complaint escalated to collections without warning.
Keep in mind
- Two 1-star reviews describe communication failures: one reviewer waited all day for a water emergency response that never came, and another had a billing dispute sent to collections three years later without any interim notice. Both owner responses were templated rather than addressing the specifics.
- Most Google reviews describe water and fire damage work. Direct evidence of mold remediation experience from actual customers is thin, limited to one website testimonial.
- This is a SERVPRO franchise. The website content, process descriptions, and mold remediation steps are largely standardized national copy rather than descriptions of how this specific location operates.
- Their mold page mentions inspection and assessment, but the pre-computed classification marks them as not doing independent testing or inspection. Get clarity on what their mold assessment actually includes before booking.
- They list lead and asbestos remediation on their services page. If your project involves multiple hazards, confirm which services this specific franchise performs in-house versus subcontracts.