Provider profile
Paul Davis Restoration of Cleveland West
Provider snapshot
What this listing says
Strongsville and west-side Cleveland homeowners who need mold remediation handled alongside water or fire damage by a franchise operation with owner involvement and a large field crew.
Best for
- Homeowners in Strongsville, North Royalton, Berea, Middleburg Heights, or Brunswick dealing with mold after water damage or flooding.
- Property owners who want mold remediation and structural rebuild handled by the same company, avoiding the handoff between separate contractors.
- Commercial property managers needing mold remediation with minimal business downtime.
- Insurance-referred jobs where the carrier has already assigned Paul Davis to the claim.
About this company
Paul Davis Restoration of Cleveland Metro West operates out of Strongsville, Ohio, covering the western side of the Cleveland metro area. They handle mold remediation as part of a full-service restoration operation that also includes water damage, fire and smoke damage, storm damage, biohazard cleanup, content restoration, electronics recovery, and reconstruction. Drew Anderson and Ryan own this franchise location.
Mold remediation is one piece of their broader restoration work, not a standalone specialty. Their website describes an IICRC-certified team that uses containment, HEPA filtration, and moisture mapping to locate hidden mold behind walls and under flooring. They check HVAC systems for contamination and handle structural repair after removal. They serve both residential and commercial properties, including large-loss commercial jobs.
This is a Paul Davis franchise, part of a network founded in 1966 with over 300 locations across the US and Canada. The franchise model means national brand standards apply, but the local operation is independently owned. Drew Anderson is active in the business, showing up on-site for complex jobs according to multiple reviews. The team is large enough that reviewers regularly name 10+ different crew members.
4.8 stars across 291 Google reviews is a strong rating for a restoration company handling this volume of work. Only 2 reviews at 3 stars or below appeared in the last 18 months, and neither involved mold-specific complaints.
Services
Service area
Headquartered in Strongsville, Ohio. The website names Strongsville, North Royalton, Berea, Middleburg Heights, and Brunswick as specific service cities for mold work. Testimonials reference jobs in Olmsted Falls, Elyria, Medina, Twinsburg, Cleveland, North Ridgeville, Westlake, Grafton, and Akron, suggesting a broad west-side and southwest Cleveland metro coverage area.
Review consensus
The mitigation crew gets the most consistent praise. Mickey appears in more reviews than any other employee, frequently paired with Jamel, Jonathan, Cody, Brayden, or Angel. Reviewers describe them as fast, communicative, and careful about protecting the rest of the home during demo and drying. Kyle draws praise as a knowledgeable point of contact who explains the process clearly. Freddie Rodrigue gets noted for helpful, straightforward estimates. On the reconstruction side, Michelle and Ovi earned specific compliments for quality finish work. Owner Drew Anderson stands out for personally attending complex jobs and intervening with unresponsive insurance adjusters on behalf of homeowners.
2 found across 291 total reviews at 4.8★. One 1-star review describes a fire restoration job where the reviewer says only two pieces of drywall were installed in four months, with the company making excuses for the delay. The owners responded that they cannot find this person in their customer database and believe the review was intended for a different Paul Davis branch. The reviewer is a Google Local Guide with 460 reviews, and the complaint received 1 like. One 3-star review describes a Paul Davis company vehicle driving recklessly on Lorain Road near Triskett, speeding in a 25 mph zone. The owners acknowledged the report and said they would address it internally.
The owner response pattern is notable: both negative reviews received same-day responses signed by Drew and Ryan personally. The fire delay complaint got a factual correction (wrong branch), while the driving complaint got a direct acknowledgment with a request for more details. This is personalized engagement, not template reputation management. The broader review pattern reflects a franchise with a deep bench of crew members. Reviewers rarely mention the same pairs twice, suggesting the company rotates teams across jobs rather than assigning fixed crews.
Drew Anderson (owner — positive), Ryan (owner — positive), Mickey (mitigation crew — positive, appears in 10+ reviews), Jamel (mitigation crew — positive, appears in 5+ reviews), Jonathan (mitigation/demo crew — positive, appears in 5+ reviews), Cody (mitigation crew — positive), Kyle (project manager/contact — positive, multiple reviews), Freddie Rodrigue (estimator — positive, multiple reviews), Natalie (project manager — positive), Calvin (crew — positive), James (flooring/backsplash — positive), Michelle (repairs — positive), Ovi (repairs — positive), Dave (carpenter — positive), Austin (project coordination — positive), Christian (mitigation/demo — positive), Brayden (mitigation — positive), Angel (mitigation — positive), Craig (reconstruction — positive), Zach (assessment/mitigation — positive), Josh (mitigation/demo — positive), Jeremy (assessment — positive), Eric (project manager — positive), Dan (assessment — positive), Trinity (crew — positive), Slava (bathroom work — positive), John (demo/mitigation — positive), Kevin (mitigation — positive), Frank (mitigation — positive), Chris (reconstruction — positive), Ashley (crew — positive).
This is a well-run franchise with an unusually active owner and a large, consistent crew. Ask for Mickey or Jonathan if you want the mitigation team reviewers mention most. For mold-specific work, confirm that your assigned crew has mold remediation experience rather than general restoration rotation, and get a clear timeline since their 30-minute response promise applies to emergencies, not scheduled remediation.
Keep in mind
- Mold remediation is one of many services here, not the primary focus. Most of their work is water and fire damage restoration. Ask whether your mold crew has specific mold remediation experience or rotates across service types.
- This is a franchise operation. National brand standards set the framework, but crew quality and project management depend on the local team Drew and Ryan have built.
- Reviews mention project manager turnover on at least one job, causing months of delay before a replacement got the project back on track.
- The website claims a 30-minute response window, but that applies to emergency calls, not scheduled mold remediation. Clarify expected timelines for non-emergency mold work.