Provider profile
United Water Restoration Group of Cincinnati East
Provider snapshot
What this listing says
Sharonville and east Cincinnati homeowners who need a single company to handle water damage, mold, and fire restoration with 24/7 same-day response.
Best for
- Homeowners in Sharonville, Anderson, Loveland, Mason, or east Cincinnati suburbs who need mold remediation bundled with water damage repair.
- Buyers dealing with a basement flood or sump pump failure who need same-night emergency extraction and drying.
- Property managers who need a single vendor for water, fire, and mold work with direct insurance billing.
- Homebuyers who discovered mold during a home inspection and need a fast turnaround assessment before closing.
- Homeowners in Northern Kentucky (Covington, Florence, Fort Thomas) who want a Cincinnati-based restoration company willing to cross the river.
About this company
United Water Restoration Group of Cincinnati East operates out of Sharonville, Ohio, as a locally owned franchise serving the greater Cincinnati metro. John and Geetika Casmon own the location. The company handles water damage, fire damage, smoke cleanup, and mold remediation for both residential and commercial properties. They advertise 24/7 emergency availability and carry IICRC certification (#70216271).
The mold page describes inspections, containment, and remediation as in-house services. The water damage page details a five-step process: inspection with thermal imaging and moisture meters, extraction with truck-mounted vacuums, drying with commercial dehumidifiers and air movers, sanitizing, and reconstruction of damaged drywall and flooring. They use HEPA filtration for smoke damage work. Nothing on the site stands out as unusual for a restoration company of this type, but the range of damage types they cover under one roof means fewer vendors for a homeowner juggling a complex loss.
The service areas page identifies this as a family-owned, woman-owned business. They offer financing and work directly with insurance carriers on documentation and claims. Multiple reviews mention the owners by name, and several describe after-hours responses within 20 minutes to an hour.
A 5.0-star rating across 53 Google reviews is statistically unusual. A meaningful share of these reviews are character endorsements from personal contacts of the owners rather than descriptions of restoration work. The service-based reviews that do describe actual jobs consistently praise responsiveness and fair pricing.
Services
Service area
Headquartered at 12100 Mosteller Rd in Sharonville, Ohio. Serves Cincinnati and east-side suburbs including Anderson, Loveland, Mason, Milford, Blue Ash, Indian Hill, Montgomery, and West Chester. Also lists Northern Kentucky communities including Covington, Florence, Fort Thomas, Newport, and Erlanger. The listed area is broad for a single-location franchise, so confirm response times for outlying cities.
Review consensus
Donzell Kelsey receives the most frequent praise by name. Reviewers describe him as a strong communicator who arrives early, explains the process clearly, and works efficiently on basement floods and water extraction. Multiple reviewers highlight his knowledge and willingness to go beyond the basic scope. Geetika draws praise for scheduling flexibility, fast callback times (often within minutes), and helping homebuyers navigate mold found during inspections. Several reviewers mention fair, upfront pricing with no surprise charges. Mrs. T Spencer, a property management coordinator, specifically notes a 20-minute response time to a flooded rental basement.
0 found across 53 total reviews at 5.0★. No 1-star reviews found in the last 18 months. The company has zero negative reviews across its 53-review history.
Roughly a third of the 53 reviews are character endorsements from people who describe knowing John and Geetika personally. These reviews praise trustworthiness and integrity but do not describe restoration work. This is common with newer franchise locations building an initial review base. The service-based reviews that do exist are consistently positive and detailed, particularly around emergency water damage response.
Donzell Kelsey (lead technician — praised in 12+ reviews for communication, speed, and knowledge). Geetika Casmon (owner/coordinator — praised for fast callbacks, scheduling flexibility, and mold assessment guidance). John Casmon (owner — praised for trustworthiness and leadership). Donnell is the same person as Donzell, spelled differently by reviewers.
The service-based reviews paint a consistent picture: fast emergency response, fair pricing, and strong communication from Donzell in the field and Geetika in the office. Ask for Donzell by name if you need water extraction or mold work. Get an independent mold test before agreeing to remediation, since this company does both testing and removal.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you mold exists also profits from removing it. Consider getting an independent mold test before committing to remediation.
- A significant portion of the 53 five-star reviews are personal endorsements of the owners from friends, colleagues, and community contacts rather than descriptions of actual restoration work. The service-based reviews are positive, but the overall volume of verified job reviews is smaller than the total count suggests.
- The service area spans dozens of Ohio and Kentucky communities. Confirm response times for locations far from their Sharonville office, especially for Northern Kentucky jobs.
- The mold remediation page process steps describe a water damage restoration workflow (water removal, drying, dehumidification) rather than a mold-specific process. Ask about containment, air scrubbing, and post-remediation testing procedures.