Provider profile
RestorePro Disaster Cleanup & Restoration
Provider snapshot
What this listing says
Northern Ohio homeowners dealing with water, fire, or mold damage who want an owner-operated restoration company with 24/7 response and IICRC-trained crews out of Sandusky.
Best for
- Homeowners in Erie, Ottawa, Sandusky, Lorain, or Huron counties who need emergency water or mold remediation with same-day response.
- Insurance-referred property owners who want a restoration company with established carrier relationships and a project manager assigned to their claim.
- Commercial property managers needing large-loss support or equipment rentals across northern Ohio.
- Lake Erie property owners dealing with humidity-driven mold in seasonal or vacation homes.
About this company
RestorePro is a full-service disaster restoration company headquartered in Sandusky, Ohio, owned and operated by Jon Fields since 1998. Mold is one piece of a broader operation that includes water damage mitigation, fire and smoke cleanup, biohazard cleaning, and storm damage restoration. They handle both mold testing and mold removal, which means the same company diagnosing your problem also profits from fixing it.
Their mold page describes indoor air quality testing and removal services but does not detail specific containment methods or equipment beyond stating their team is IICRC trained. They also offer crawlspace encapsulation, carpet cleaning, bed bug extermination, odor removal, asbestos removal through a sister company called Abateco, and large-loss support with equipment rentals. The breadth of services is genuinely unusual for a company this size in northern Ohio.
Fields has run the company for over 27 years from the same Sandusky address. Multiple reviewers mention being referred by their insurance company or insurance agent, which suggests RestorePro has established relationships with carriers in the region. They advertise 24/7 emergency response and several reviews confirm same-day or next-day arrivals.
A 4.9-star rating across 104 Google reviews is exceptional. No reviewer in the last 18 months left fewer than 4 stars. That kind of consistency over that volume is rare for a restoration company, where high-stress situations and insurance disputes routinely generate complaints.
Services
Service area
Headquartered in Sandusky, Ohio (Erie County). Serves a wide swath of northern Ohio including Erie, Ottawa, Sandusky, Seneca, Huron, Lorain, Crawford, Richland, Ashland, western Cuyahoga, western Medina, Wyandot, Hancock, Wood, and Lucas counties. Named cities include Toledo, Cleveland, Elyria, Lorain, Fremont, Tiffin, Findlay, Bowling Green, Perrysburg, Port Clinton, and Bucyrus. The claimed area stretches roughly 120 miles east to west, which is broad for a single-location operation.
Review consensus
Shawn Waldron appears most frequently, praised by name in at least six reviews for communication, knowledge, and attention to detail. Jaimee and Kody Herchler both described his mold remediation work on their log cabin as meticulous. Jess drew praise as a project manager who kept a water damage job on schedule. Ramone and Quentin impressed a reviewer with hands-on storm damage tarp work. Brian Schwab was described as positive and caring. Tony White was praised for explaining the company's process. Chris handled both carpet cleaning and flood response. Chelsea was noted for being responsive on intake calls. Multiple reviewers mention same-day or next-day response, and several were referred by insurance companies.
0 found across 104 total reviews at 4.9★. No 1-star or low-rated reviews appeared in the last 18 months across 104 total reviews at 4.9 stars. There are no recent complaints to analyze.
The absence of any negative reviews in 18 months across 104 total is unusual for a restoration company. Restoration work involves insurance claims, unexpected costs, and high-stress situations that normally generate at least occasional complaints. This could reflect genuinely strong operations, or it could mean the company is early enough in its growth that review volume from dissatisfied customers has not yet caught up. Worth noting: several reviews come from insurance industry accounts (an insurance agent, an insurance company referral), which suggests the company's reputation in the carrier network is strong.
Shawn Waldron (remediation technician / project lead — praised repeatedly for communication, mold work, and flood response). Jess (project manager — praised for keeping a water damage job on schedule). Ramone (field technician — praised for storm damage tarp work). Quentin (field technician — praised alongside Ramone for roof work). Tony White (sales or account representative — praised for explaining services). Brian Schwab (sales or account representative — praised for friendliness and customer care). Chris (carpet cleaning and flood technician — praised for knowledge and promptness). Chelsea (office staff — praised for intake responsiveness). Brayden (technician — praised for cleaning and disinfection work). Jacob (technician — praised for carpet work on boats). Lem (technician — praised for carpet and cleaning work at a hotel). Jon Fields (owner — praised for personal involvement in resolving insurance disputes).
RestorePro has an unusually clean review record for a restoration company. If you are hiring them for mold, ask specifically for Shawn Waldron, who has the most documented mold remediation experience in the reviews. Get your mold testing done independently if possible, since they do both testing and removal.
Keep in mind
- RestorePro does both mold testing and mold removal. The same company that identifies your mold problem also bills for fixing it. Consider getting an independent test before or after their work.
- Their service area spans at least 15 counties from Toledo to Cleveland. Jobs at the outer edges of that range may involve longer response times than the Sandusky-area norm.
- The website does not describe specific mold remediation procedures, containment setups, or post-remediation verification steps. Ask what their process includes before signing.
- Mold is not their primary business. They are a restoration company first. If your situation is mold-only with no water or fire damage, confirm they will assign mold-experienced crew members.