Provider profile
Cleanup Services
Provider snapshot
What this listing says
Northeast Ohio and Western PA homeowners dealing with water damage who want a single restoration company to handle mitigation through mold remediation under one contract.
Best for
- Homeowners in Mahoning County, greater Pittsburgh, or the Akron-Cleveland corridor who need emergency water damage cleanup with same-day response.
- Older homes where water damage may have exposed asbestos or lead — Cleanup Services handles abatement in-house, so you do not need a second contractor.
- Situations where mold has developed after a flood or pipe burst and you want one company to manage extraction, drying, and mold removal together.
- Homeowners who need help navigating insurance claims — the company coordinates directly with carriers, though you should verify the final bill independently.
- Sump pump failures, sewage backups, and burst pipe emergencies where speed matters more than price shopping.
About this company
Cleanup Services is a restoration company headquartered in North Lima, Ohio, with additional offices in Twinsburg, Monroeville (PA), and Lewis Center (Columbus area). They focus on residential water damage, storm damage, mold remediation, and asbestos/lead abatement. The company positions itself as an all-in-one contractor: they test for mold, remove it, and handle the water damage that caused it.
The standout here is breadth. Most mold companies do not also handle asbestos and lead removal. Cleanup Services does, which matters in older homes across Northeast Ohio and Western PA where water damage can expose hazardous materials behind walls. They also offer financing through Stripe for work insurance does not cover.
The company claims 15+ years in business and 5,000+ completed restorations. They hold IICRC certification and operate a 24/7 emergency line. Multiple reviewers confirm same-day or next-day response, often arriving within hours of the first call. Many customers find them through plumber referrals.
232 Google reviews at 4.4 stars. That rating is dragged down by a cluster of billing complaints — more on that below. The positive reviews are overwhelmingly about speed, politeness, and crew quality. The gap between field crew praise and office/billing complaints is the defining tension in this company's reviews.
Services
Service area
Headquartered in North Lima, Ohio, with offices in Twinsburg (OH), Monroeville (PA), and Lewis Center near Columbus (OH). The company lists service areas across Mahoning, Columbiana, Trumbull, Summit, Stark, Cuyahoga, and many other Ohio counties, plus Allegheny, Westmoreland, Beaver, Washington, and other Western PA counties, and the WV panhandle (Hancock, Brooke, Ohio, Marshall counties). That is a very large footprint — confirm crew availability and response time for your specific location.
Review consensus
Speed is the headline. Reviewers repeatedly describe same-day or next-day response after a call, often through a plumber referral. Brian appears in more positive reviews than any other name, praised across multiple crews for being polite and doing careful work. Shawn and Brian together are mentioned as a strong two-person crew. Cody draws praise for follow-through on complicated jobs. Wes gets positive mentions for being informative during assessments (though one negative review names him for dismissive comments). Jordon earned praise as a project manager for communication during a large water damage job. Mario and Tyler stood out for explaining the process and protecting floors. Crews consistently earn compliments for being neat, explaining their work, and treating belongings carefully. Several reviewers highlight that Cleanup Services handled insurance paperwork, which reduced their stress.
14 found across 232 total reviews at 4.4★. Billing is the dominant complaint. Tiffany Hickenbottom was told she would owe only her $1,000 deductible but received a $4,000+ bill — the company says a court ruled in their favor. Becca Gillespie, a Local Guide with 121 reviews, called $4,500 for one day of work from a two-person crew a scam — the owner (Mike, G.M.) responded with a detailed breakdown showing more people and equipment were involved than the reviewer saw. Car S describes machines left on-site that were not running, with a $7,000 bill for 2.5 hours of work. Hanging Judge received a $10,000 bill for partially completed work on their list and says the insurance adjuster called it price gouging. Robert Morgan describes a high-pressure sign-up process with little pricing transparency, followed by a lien threat via text message. Elvira Mason says her bill changed from $3,000 to $1,400 to $900 and back to $1,436. Erica Reddick reports a years-long billing dispute ending in a lien threat. On the service side, Savera James says items went missing during a sewage cleanup and her AC was damaged. N Goldsmith describes containment that used regular tape instead of zippered plastic and says crews refused to remove debris from the plumber's work. Cameron Smith felt pressured into starting demolition before contacting insurance. Lori Rom says Wes dismissed her mold test readings and called her inspector a clown. Two blank 1-star reviews from Aaron Gilger (posted on the same day) and one from Sam Spangenberg provide no detail.
The billing complaints follow a consistent pattern: the company starts emergency work quickly (which reviewers want), but does so before providing a written estimate (which reviewers later regret). The owner responses are detailed and personalized — Mike the G.M. wrote a point-by-point rebuttal to one complaint — but they do not change the underlying dynamic. The company responds to 100% of negative reviews, and several responses include factual context that makes the complaint less clear-cut. But the volume of pricing disputes (8+ reviews with specific dollar amounts) suggests this is structural, not a few unhappy outliers. The positive reviews almost never mention price, which is itself a signal — happy customers praise the crew and speed but do not say the price was fair.
Brian (field technician — praised in multiple reviews for polite, careful work). Shawn (field technician — praised for going above and beyond with Brian). Cody (field technician — praised for follow-through on complicated jobs). Wes (assessor/coordinator — praised for being informative in some reviews; one negative review says he called customer's mold inspector a clown and dismissed their readings). Jordon (project manager — praised for communication during large water damage job). Mario (field technician — praised for explaining process). Tyler (field technician — praised for protecting floors). Connor (field technician — praised for being knowledgeable). Joe (field technician — praised alongside Connor and Brian). Shayne (field technician — praised with Shawn for efficiency). Blaine (field technician — praised with Cody for burst pipe work). Josh (field technician — praised for honesty and attention to detail). Steven/Steve (assessor — praised for calming nerves and same-day crew dispatch). Alex (field technician — praised with Damien for accommodation). Damien (field technician — praised with Alex). Bryan (field technician — praised for neat demolition with Jorge). Jorge (field technician — praised for respectful work). Hochum (field technician — praised with Cody and Brian A. for storm cleanup). Brian A. (field technician — praised for storm cleanup). Eric (field technician — praised with Aaron and Brian for flood work). Aaron (field technician — praised for flood work). Brooke (adjuster/technician — praised for answering questions, going above expectations). Casey (field technician — praised for water damage work). Kevin (field technician — praised for water damage work). Ray (field technician — praised for water damage work). Harry (field technician — praised for demolition work). Matt (field technician — praised for demolition work). Mike (General Manager — named in owner response to Becca Gillespie review, provided detailed billing breakdown). Kelsey (office staff — named in billing dispute by Erica Reddick).
The field crews at Cleanup Services earn genuine praise — Brian, Shawn, and Cody are names worth asking for. The problem is the billing process, not the work itself. Before you sign anything, demand a written estimate with itemized line items and confirm in writing what your maximum out-of-pocket cost will be. Do not let urgency override this step, even if the company frames immediate action as critical.
Keep in mind
- Cleanup Services does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before agreeing to remediation work.
- The most persistent complaint across negative reviews is billing. Multiple customers describe receiving no upfront estimate, then getting a bill far higher than expected — sometimes $4,500 to $10,000 for what they felt was a small job. Several owner responses confirm the company starts work before providing itemized pricing.
- Several reviewers say the company pushed to begin demolition immediately, before the homeowner contacted insurance. One reviewer specifically chose a different company because of this pressure. Ask for a written scope and estimate before signing anything.
- The company claims a service area spanning dozens of counties across three states. Response times and crew availability will vary depending on your distance from their four offices.
- At least two billing disputes have gone to court or collections, with the company pursuing liens on properties. Understand your payment obligations before work begins.