Provider profile
Carpet Care Plus Inc.
Provider snapshot
What this listing says
Southeastern Ohio homeowners in the Zanesville and Muskingum County area who need mold remediation or water damage cleanup from a long-established local company with 40 years of cleaning roots.
Best for
- Homeowners in Muskingum County and surrounding areas dealing with mold after water damage, where one company handling both cleanup and remediation simplifies logistics.
- Property managers who need a single vendor for recurring carpet, tile, and duct cleaning alongside occasional mold or water damage jobs.
- Commercial customers in the Zanesville-Coshocton corridor who want a locally owned crew rather than a franchise operation.
About this company
Carpet Care Plus is a cleaning and restoration company based in Nashport, Ohio, just outside Zanesville. Founded in 1986, mold remediation and water mitigation are part of a broader service menu that started with carpet cleaning. Owner Zach Paisley bought the company in 2019 after 13 years as a technician there, and runs it with his wife Brianne.
Mold work is one of roughly a dozen services they offer. Their core identity is carpet, tile, upholstery, and duct cleaning for residential and commercial customers. They also handle water damage restoration and automotive interior services including dryout and smoke odor removal. The website mentions IICRC-trained technicians but does not detail specific mold remediation equipment or methods.
The company has deep local roots. Founder Kenny Fairall started with one van and his retired father making calls to friends and coworkers. They built a 6,000-square-foot shop by 2000 and now run a nine-person team. Zach Paisley worked his way up from carpet cleaning tech in 2007 to owner in 2019, holding multiple IICRC designations along the way.
Services
Service area
Headquartered in Nashport, Ohio, just east of Zanesville. Their stated service area covers Muskingum County and all surrounding counties in Central and Southeastern Ohio. They list a separate phone number for the Coshocton area. The website notes that not all regions fall within the normal service area and suggests contacting them to discuss.
Review consensus
Jacob is mentioned by name in more than a dozen reviews for carpet, tile, and upholstery work. Reviewers describe him as detail-oriented, personable, and consistent across repeat visits. Zach draws praise for duct cleaning and water damage response. Aubre (also written Aubrey) is named for stain removal on carpet and upholstery. Ashley Cook's review highlights Jacob, Zach, and Brianne responding same-day to a basement flood with daily updates. Multiple reviewers note that technicians explain the process before and after the work.
1 found across 295 total reviews at 4.9★. RoseMary Ludt left a 3-star review in July 2025 saying the technician focused on explaining why stains could not come out rather than delivering clean carpet, and tried to upsell furnace duct cleaning she did not request. The owner posted a personalized response apologizing for both the explanation feeling unhelpful and the add-on suggestion feeling pushy, and invited her to call to make it right.
Jacob (technician — consistently praised across many reviews for carpet, tile, and upholstery work). Zach (owner/technician — praised for duct cleaning and water damage response). Aubre/Aubrey (technician — praised for stain removal). Josh (technician — praised for carpet cleaning). Cody (technician — praised for carpet cleaning). Andy (technician — praised alongside Zack for carpet work). Ralph (technician — praised for duct cleaning knowledge). Sam (technician — praised alongside Ralph for duct work). Brianne (co-owner — praised for helpfulness during water damage response).
With 295 reviews at 4.9 stars and only one complaint in the last 18 months, the track record here is strong. If you book for mold work, ask for Zach specifically since he holds the relevant IICRC designations. Request Jacob for any carpet or tile cleaning that comes with the project.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from the fix. Ask whether they will accept a third-party test result or recommend an independent testing firm.
- Their primary business is carpet and surface cleaning, not mold work. The website describes mold remediation in general terms without naming specific equipment, containment methods, or post-remediation verification procedures.
- One recent reviewer reported the technician spent time explaining why stains could not be fully removed rather than focusing on results, and also pushed an unrequested duct cleaning add-on. The owner responded with a personalized apology.