Provider profile
PuroClean Emergency Services
Provider snapshot
What this listing says
Dayton-to-Cincinnati homeowners dealing with mold after water damage who want a single PuroClean franchise team — led by Brian Morris — handling both the water mitigation and mold removal under one scope.
Best for
- Dayton-to-Cincinnati homeowners who discover mold after a water event and want one company to handle extraction through remediation.
- Insurance-claim situations where you need a restoration company that already has relationships with carriers and can coordinate the paperwork.
- Homeowners who got a high quote from another mold company and want a second opinion — multiple reviewers say Brian Morris recommended less work than competitors.
- Commercial property owners needing 24/7 emergency water or fire response across the greater Dayton and Cincinnati metro areas.
- Spanish-speaking homeowners in the Dayton area who need restoration services.
About this company
PuroClean Emergency Services is a PuroClean franchise based in Moraine, Ohio, owned by Becky Edgren. They cover the Dayton-to-Cincinnati corridor, including Centerville, Beavercreek, Kettering, Miamisburg, Springboro, and surrounding communities. Their primary identity is a full-service restoration company — water damage, fire and smoke damage, mold removal, and biohazard cleanup — serving both residential and commercial properties.
What stands out is the mold remediation side of their operation. Their website describes using HEPA filtration, negative air pressure containment, and dehumidification during remediation. They specifically call out their QuickDry System for water damage and mention recommending clearance testing after mold work. Multiple reviews confirm Brian Morris as their go-to mold technician, with reviewers repeatedly noting he saved them money by recommending less work than competitors quoted. They also offer continuing education classes for insurance agents — an unusual move that signals deep ties to the insurance industry.
Becky Edgren runs the operation and teaches CE classes herself. Lisa Ragan's review notes this is a woman-owned business. The franchise model gives them access to PuroClean's national training and equipment standards while maintaining local ownership. They list two phone numbers — one for the Dayton area (937) and one for Cincinnati (513) — which tracks with their broad coverage claim.
At 4.7 stars across 201 Google reviews with zero one-star reviews in the last 18 months, this is a strong performance. The volume and consistency suggest an operation that keeps its service quality steady across a large territory.
Services
Service area
Headquartered in Moraine, Ohio. Serves the Dayton and Cincinnati metro areas including Beavercreek, Centerville, Kettering, Miamisburg, Oakwood, Springboro, West Carrollton, and Carlisle. Also claims coverage to Covington, Hamilton, and surrounding areas. Two phone numbers serve the Dayton (937) and Cincinnati (513) markets — a wide territory that warrants confirming response times for your specific location.
Review consensus
Brian Morris is the standout. He draws praise across dozens of reviews for mold remediation — customers highlight his honesty (recommending less work than competitors), same-day or next-day availability, budget-friendly options, and willingness to explain the process. Carson Taylor gets called out for water damage work — Stacey Marsh described him as phenomenal. Amy Hoskins runs insurance-claim crews and earned a repeat-customer request from Anita Favors. Lara and Brantlin drew trust and responsiveness praise from Jordan Harrah. The office staff — including Megan and Jane — get noted for polite, helpful first-contact calls. Speed is a recurring theme: multiple reviewers say PuroClean responded the same day or came out that evening during storms.
0 found across 201 total reviews at 4.7★. No one-star reviews found in the last 18 months. The sole sub-5-star review is a 4-star from Shauna Smith (October 2025, Local Guide with 26 reviews), who reported that crew members broke items in her home and lacked compassion. She described items as "completely unfixable." This is a credible reviewer given her review history and Local Guide status, but it stands alone as a single incident.
Brian Morris functions as the face of the mold operation. His name appears in roughly half of all the reviews provided, spanning mold remediation, water damage, and general consultation. This is a strength — customers clearly trust him — but it also means your mold experience depends heavily on whether Brian is available. The franchise also runs insurance-agent CE classes taught by Becky Edgren, which explains the cluster of agent-referral reviews (Amy Phelps, Adam Rudy) and the smooth insurance-claim experiences many reviewers describe.
Brian Morris (mold remediation lead — overwhelmingly positive). Carson Taylor (water damage technician — positive). Amy Hoskins (crew leader, insurance claims — positive). Lara (field staff — positive). Brantlin (field staff — positive). Britni (field staff — positive). Megan (office staff — positive). Jane (claims liaison — positive). Collin (fire mitigation — positive). Greta (content/cleaning — positive). Becky Edgren (owner, CE instructor — positive).
Ask for Brian Morris if your issue involves mold — he is the reason most reviewers chose this company. Confirm upfront whether he will handle your job or if another technician will be assigned. Get an independent mold test before remediation starts, since PuroClean does both testing and removal. The zero recent negative reviews and 4.7-star rating across 201 reviews suggest consistent quality, but the Shauna Smith report about broken belongings means you should document the condition of items in the work area before the crew starts.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company finding the mold profits from fixing it. Ask whether they recommend an independent third-party test before and after remediation.
- This is a franchise operation. PuroClean is a national brand, so the training and equipment are standardized, but your experience depends on the local team. Brian Morris handles most of the mold work based on reviews — ask if he will be assigned to your job.
- Their claimed service area stretches from Dayton to Cincinnati, Covington, and Hamilton. That is a wide territory. Confirm they can respond to your specific location within the timeframe you need.
- One 4-star reviewer (Shauna Smith, October 2025) reported that crew members broke items in her home and showed a lack of care. This is a single mention, but worth watching if you have fragile belongings in the work area.
- The website leans heavily on water damage content. If your issue is mold-only without a preceding water event, ask specifically about their standalone mold remediation process and whether they treat it differently.