Provider profile
Rumpke Restoration Inc.
Provider snapshot
What this listing says
Greater Cincinnati homeowners dealing with basement flooding or mold after water damage who want an owner-operated restoration company that handles insurance claims directly.
Best for
- Cincinnati-area homeowners with basement flooding who need same-day water extraction and insurance coordination.
- Property owners dealing with mold that developed after water damage, where one company handling both saves time.
About this company
Rumpke Restoration is a locally owned restoration company based in Milford, Ohio, serving the Greater Cincinnati area from two locations (Milford and Loveland). Their primary identity is water damage mitigation, though they also handle mold remediation, fire restoration, and reconstruction. They work directly with insurance carriers and offer 24/7 emergency callouts.
Their website does not describe any unusual equipment or methods for mold work specifically. They advertise mold detection and removal alongside their water damage services, and their mold page links to a third-party mold inspection company (Mold Inspection Sciences), which suggests they may use outside testing in some cases. They also handle asbestos abatement, based on reviewer accounts.
At 4.2 stars on Google with 26 reviews, their rating sits below average for the restoration category. The two recent 1-star reviews both describe communication and payment issues rather than workmanship problems, which suggests operational gaps in their office processes.
Services
Service area
Headquartered in Milford, Ohio, with a second location in Loveland, OH. They serve the Greater Cincinnati area including West Chester and the Village of Indian Hill. Their contact page also claims coverage in Dayton and Columbus, which would be a wide radius for a small locally owned operation.
Review consensus
Reviewers consistently highlight fast emergency response times. Andy Ache's crew arrived within 2 hours and worked until 11 PM. Mitch Hayes saw a 4-hour turnaround from insurance contact to water extraction. Matt and Jeremy are praised by name across multiple reviews for being hands-on owners who explain the process and coordinate with insurance. Laura led a mold remediation project that Debbie Feld said honored the original price despite the scope growing. Kelly DeNu praised constant communication from the project manager during a tricky basement mold job. Shayna Werring credited Matthew for insurance guidance and asbestos abatement work.
2 found across 26 total reviews at 4.2★. Gary J, a Local Guide with 36 reviews, claims from Atlanta that Rumpke charged his credit card twice (totaling nearly $3,000) for services he never requested and has no knowledge of. HongChau Do paid upfront for a repair referred by Liberty Mutual, then waited five months with repeated broken promises to call back, and still had not received a refund or scheduled work at the time of review. Neither reviewer received an owner response.
The two negative reviews share a common thread: money collected without services delivered. One involves disputed credit card charges from an out-of-state person who may not be a customer at all, and the other describes a clear failure to schedule paid work. The 0% owner response rate on recent negatives is itself a concern. A company that does not publicly address payment-related complaints leaves potential customers with no way to evaluate how these situations were resolved.
Matt (owner/operator — praised in multiple reviews for hands-on involvement, insurance coordination, and emergency response). Jeremy (owner — praised by Mitch Hayes for fast response and working directly with insurance). Laura (team lead — praised by Debbie Feld for leading a mold remediation project that honored pricing despite expanded scope). CJ (crew member — praised by David Baker alongside Matt for mold and water damage work). Matthew (praised by Shayna Werring for advice, insurance help, and asbestos abatement — likely the same person as Matt).
When Rumpke shows up, the work gets done and reviewers are happy. The risk is in the space between paying and getting on the schedule. Get a written timeline with your estimate, confirm a start date before making any payment, and if you do not hear back within the promised window, escalate immediately rather than waiting.
Keep in mind
- They test for mold and perform the remediation themselves. This is a conflict of interest: the company deciding you have a mold problem is the same one billing you to fix it. Consider getting an independent mold test before committing to remediation.
- Their Google rating is 4.2 stars with 26 reviews. Both recent 1-star reviews cite payment and communication failures, not workmanship. One customer waited five months after paying without work being scheduled or a refund issued.
- The owner has not responded to either recent negative review, which means you cannot assess how they handle complaints publicly.
- They claim to serve Cincinnati, Dayton, and Columbus. That covers a very wide geography for a small local company. Confirm response times for your specific location before booking.