Provider profile
SERVPRO of East Hamilton/Fairfield
Provider snapshot
What this listing says
Middletown and East Hamilton homeowners dealing with basement water damage or mold after flooding, backed by a franchise operating three locations in the Miami Valley since 1991.
Best for
- Homeowners in Middletown, Hamilton, Fairfield, or West Chester who need combined water damage and mold work handled by one company.
- Basement flooding emergencies where same-day or same-evening response matters, as multiple reviewers confirm after-hours arrival.
- Rental property owners who need mold remediation completed on a tight timeline to get tenants moved in.
- Commercial properties in the Miami Valley that need mold or water damage work with minimal downtime.
- Situations requiring contents packout and secure storage during remediation, since they run their own storage facility.
About this company
SERVPRO of East Hamilton/Fairfield is a restoration franchise based in Middletown, Ohio, serving the Miami Valley since 1991. The current ownership runs three SERVPRO franchises in the area. Their Google category is water damage restoration, but they handle mold remediation, fire damage, storm damage, and construction rebuild under one roof. They do both mold testing and mold remediation.
The Middletown location operates out of a 12,000-square-foot climate-controlled warehouse stocked with air movers, dehumidifiers, ozone machines, and air scrubbers. Their mold page references IICRC training, containment procedures, HEPA vacuums, antimicrobial treatments, and dehumidification as part of their remediation process. They also offer contents packout and storage at their facility, which is under 24-hour camera surveillance.
This franchise has been under the same ownership for over 30 years, long enough to have built deep roots in Butler and Hamilton counties. The LinkedIn profile linked from their site points to Chris Conrad, who appears to be the franchise owner or operator and is praised repeatedly in reviews.
A perfect 5.0 Google rating across 67 reviews is statistically unusual for a restoration company. Most companies in this space accumulate at least a few complaints from insurance disputes or scope disagreements. The absence of any negative reviews makes it hard to assess how this company handles problems when they arise.
Services
Service area
Headquartered in Middletown, Ohio. The franchise lists Liberty Township, Hamilton, West Chester, Fairfield, and Monroe as service areas. The ownership group operates three SERVPRO franchises in the region, covering a broader swath of Butler and Hamilton counties across the Miami Valley.
Review consensus
Ryan Cassidy is the most frequently named technician, praised by at least eight reviewers for communication, professionalism, and staying late to finish work. George Laikos described Ryan and Trent staying until 11:30 PM on the first evening of a water damage job. Trent draws similar praise for reliability and friendliness across seven reviews. Emmily earned five mentions in a single week in March 2024 for crew work. Chris (likely Chris Conrad, the franchise operator) is praised by six reviewers dating back to 2023 for helpfulness and client care. Reviewers consistently highlight same-day response, daily check-ins via text, and willingness to work around homeowner schedules. Kelly Schwabacher noted the crew took extra measures to protect property they were concerned about without being asked.
0 found across 67 total reviews at 5.0★. No one-star or negative reviews exist in the dataset (0 found across 67 total reviews at 5.0 stars). There are no complaints to analyze.
The review profile raises credibility questions. Three current or former employees left 5-star reviews for their own company: Tara King (crew member named in other reviews), Brian Riddell (technician named by two customers), and Ciara Jordan (named in a customer review by Kelly Schwabacher). A cluster of 10+ reviews appeared on March 21-22, 2024, many from accounts with only 1-2 total reviews, all praising the same small group of crew members. This does not mean the reviews are fake, but the pattern is worth noting. The absence of any negative reviews over several years is also uncommon for restoration companies, which routinely deal with insurance disputes and scope disagreements that generate complaints.
Ryan Cassidy (technician -- positive, most praised). Trent (technician -- positive, frequently praised). Alex (technician -- positive). Emmily/Emily (crew member -- positive). Tara King (crew member -- positive, also left a review). Chris Conrad (owner/operator -- positive). Brian Riddell (technician -- positive, also left a review). David (technician -- positive). Aiden/Hayden (technician -- positive). Gage (technician -- positive). Ciara/Ciara Jordan (crew member -- positive, also left a review). TK (crew member -- positive). Liz (crew member -- positive). Jessica (office staff -- positive). Mel (crew member -- positive). Tara (contents crew -- positive).
If you hire this company, ask for Ryan Cassidy or Trent by name. Both have track records of strong communication and follow-through across multiple independent reviews. Because they handle both testing and remediation, get a separate mold assessment from an independent inspector to confirm the scope of work. The perfect rating is appealing but lacks the negative-review pressure testing that helps buyers understand how a company handles problems.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more of it. Consider getting an independent mold test before or after their work.
- The 5.0-star rating with zero negatives across 67 reviews is unusually clean for a restoration company. Several employees (Tara King, Brian Riddell, Ciara Jordan) left 5-star reviews for their own employer, and a cluster of 10+ reviews landed in a two-day span in March 2024, many from single-review accounts praising the same crew members.
- Their Google category is water damage restoration, not mold remediation. Mold work appears to be one piece of a broader restoration operation, not a specialty focus.
- Service area lists Liberty Township, Hamilton, West Chester, Fairfield, and Monroe, but the franchise covers a broader territory across three locations. Confirm travel charges or response times for jobs outside the immediate Middletown area.