Provider profile
SERVPRO of Toledo Southwest
Provider snapshot
What this listing says
Maumee, Perrysburg, and southwest Toledo homeowners who want a single company to handle water damage, mold, and reconstruction under one roof with 24/7 response.
Best for
- Southwest Toledo, Maumee, and Perrysburg residents dealing with mold after water damage who want one company to handle everything from testing through rebuild.
- Commercial property managers needing mold remediation across office buildings, medical facilities, or apartment complexes with minimal downtime.
- Homeowners whose insurance company directs them to SERVPRO and who want a franchise with large-scale equipment and crew resources to respond fast.
- Anyone facing combined water damage and mold who needs a company with in-house reconstruction so they do not have to coordinate a second contractor.
About this company
SERVPRO of Toledo Southwest operates out of Maumee, Ohio, as part of SERVPRO Team Fosdick, a woman-owned group ranked in the top 5% of SERVPRO franchise operators nationwide. They run 13 franchises across Ohio covering Toledo, Cleveland, Mentor, Akron, and Mansfield, with over 60,000 square feet of warehouse space for staging equipment.
The mold side of their business handles both testing and remediation. Their website describes a multi-step process: containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of mold-infested materials, and reconstruction. They also handle lead and asbestos remediation, which is uncommon for a mold-focused search. The reconstruction capability means they can take a job from initial damage through rebuild without subcontracting.
Michal Fosdick and Dennis L. Fosdick Jr. own this franchise. The broader Team Fosdick operation was founded in 1996 and claims 10,000+ completed restorations with 100+ IICRC-trained staff across its network. They hold an A+ BBB rating and sponsor local organizations including the University of Toledo and Toledo Walleye.
4.8 stars across 51 Google reviews is strong. Nearly every review with text praises specific crew members by name, which suggests consistent staffing and accountability rather than a rotating anonymous workforce.
Services
Service area
Headquartered in Maumee, Ohio. The Toledo Southwest franchise specifically serves Maumee, Perrysburg, and surrounding southwest Toledo communities. The broader Team Fosdick network covers Toledo, Cleveland, Mentor, Akron, and Mansfield with 13 franchises across Ohio.
Review consensus
Nathan Chrisman (project manager) dominates the positive reviews. Reviewers describe him as responsive, clear in explaining each step, and accountable when issues arise. Gaston Concha gets repeated praise for quick response to flooded basements and staying in constant contact. Dean is named as a project manager who personally inspected crawl spaces and provided detailed estimates. Ruben, Chris, Lorena, Luis, and Ray round out a crew that multiple reviewers call friendly and efficient. Several reviewers highlight fast arrival times, sometimes within hours. Insurance coordination comes up repeatedly as a strength.
1 found across 51 total reviews at 4.8★. Travis Sutton's 1-star review describes the company going against customer requests on material choices during reconstruction, specifically bathtubs, floors, and drywall textures. The owner response offered to discuss the concerns but did not address the specifics of what happened. This is a single complaint from an established reviewer with 13 reviews and Local Guide status, making it more credible than a single-review account. No likes on the review, so no community validation.
The positive reviews cluster heavily around water damage restoration, not mold specifically. Nearly every detailed review describes basement flooding, pipe breaks, or sewage cleanup. This suggests their bread-and-butter work is water damage, with mold remediation as an adjacent service rather than a standalone specialty. The owner response to the single negative was a template deflection rather than a substantive engagement with the complaint.
Nathan Chrisman (project manager — overwhelmingly positive, named in 15+ reviews for communication and follow-through). Gaston Concha (crew lead — positive, praised for speed and professionalism across 5+ reviews). Dean (project manager — positive, noted for hands-on inspections and detailed estimates). Ruben (crew lead — positive, described as respectful and attentive). Justin Martinez (sales/account rep — positive, praised by insurance office partners). Chris (crew — positive). Lorena (crew — positive). Luis (crew — positive). Ray (crew — positive). Hugo (crew — positive). Daniel (crew — positive). Victoria (crew — positive). Ronnie (crew — positive). Cody (crew — positive). Maria (crew — positive). Jim (crew — positive). Jonathan (crew — positive). Jeremy West (supervisor — positive, credited with turning around a rocky start). John (crew — positive). Brandon (crew — positive). Miguel (crew — positive). Tyler (crew — positive). Fabiana (crew — positive). Will (crew — positive). Jesus (crew — positive). Brion (crew — positive, noted for empathy during hurricane recovery). Joe (crew — positive).
Ask for Nathan Chrisman or Gaston Concha as your project manager if you can. The one negative review flags a real risk with reconstruction work: confirm every material selection in writing before they start installing. Most reviewers describe water damage jobs, not mold-specific work, so ask directly about their mold remediation experience and how many standalone mold jobs they handle per year.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Get an independent mold test before signing a remediation contract, or ask them to use a third-party lab for sampling.
- One recent reviewer reported the company installed different bathtub, flooring, and drywall textures than what was requested. The owner response was a generic apology without addressing the specifics. Confirm material selections in writing before work begins.
- This is a national franchise, not an independent local company. The quality of your job depends on which project manager and crew get assigned. Ask specifically who will run your project.
- Their website lists mold, lead, and asbestos remediation together. Mold remediation and lead/asbestos abatement require different training and protocols. Confirm the crew assigned to your job holds the right credentials for your specific issue.