Provider profile
Stay Dry Waterproofing
Provider snapshot
What this listing says
Central Ohio homeowners who want one contractor to handle waterproofing, foundation repair, and mold removal together, with mold work often bundled free with waterproofing projects.
Best for
- Central Ohio homeowners who need waterproofing and mold removal handled by a single contractor, especially if bundled pricing matters.
- Homeowners with bowed basement walls who want carbon fiber strap repairs instead of steel beams.
- Crawl space owners in the Columbus, Marysville, Lancaster, or Cincinnati/Dayton corridors who want encapsulation with dehumidification.
- Buyers or sellers on tight timelines who need fast scheduling for mold testing or foundation evaluation before closing.
- Homeowners who want a smart sump pump system with phone-based monitoring through Pump Spy.
About this company
Stay Dry Waterproofing is a Marysville, Ohio-based contractor that bundles mold removal, basement waterproofing, and foundation repair under one roof. They operate across central and southern Ohio from four offices: Marysville, Columbus, Lancaster, and a Cincinnati/Dayton location in Middletown. Mold remediation is their secondary service; basement waterproofing and foundation work drive most of their business.
The standout here is their bundled pricing. Several reviewers and the company's own FAQ confirm that mold removal comes free with waterproofing projects. One reviewer noted this saved over $5,000 compared to a separate mold quote. They use carbon fiber straps as an alternative to steel beams for bowed walls, install helical piers for foundation settlement, and offer crawl space encapsulation with dehumidification. The website displays IICRC firm credentials and IAC2 certification.
Stay Dry claims over 20 years of industry experience and operates as an LLC with a franchise program. They offer 0% financing, a transferable lifetime warranty on waterproofing work, and a Pump Spy smart sump pump monitoring system that sends alerts to your phone.
4.9 stars across 273 Google reviews is notably strong for a company handling this volume of work across multiple Ohio markets. The high rating holds up even with 7 negative reviews in the last 18 months, which is a low complaint rate for a multi-office operation.
Services
Service area
Headquartered in Marysville, Ohio with additional offices in Columbus, Lancaster, and Middletown (serving Cincinnati/Dayton). The website claims coverage across central and northern Ohio, northern Kentucky, and eastern Indiana. Most Google reviewers appear to come from the Columbus and greater central Ohio area.
Review consensus
Chris is the most frequently named crew leader across reviews, with dozens of customers praising his communication, cleanup, and willingness to explain work in progress. Troy draws repeat customers who specifically request him. Randy and his crew earn praise for finishing ahead of schedule and keeping homeowners updated. Carl receives positive mentions for mold removal work. Multiple reviewers highlight that crews arrive on time, protect interiors with plastic sheeting, and clean up well after messy jobs. The bundled free mold removal with waterproofing is a recurring value point.
5 found across 273 total reviews at 4.9★. The complaints span different service types but share a common thread: disputes over what was promised versus what was delivered. Ron, a Local Guide with 22 reviews, describes helical pier work in Cincinnati where the concrete backfill cracked within a week. The owner response attacks his review history rather than addressing the concrete issue. D Semolian describes an HOA drainage project that ran three months past its one-month deadline, with subcontracted crews leaving trash and severing utility cables. The owner cites weather delays and inspector scheduling. Matthew Haller, another Local Guide, reports that a crew severed an AC power line during foundation beam installation and then stopped responding. Lisa Vance, a prolific Local Guide with 284 reviews, describes a sump pump discharge pipe that detached less than a year after a $10,000 crawl space job, flooding the encapsulated space. Lin Duffey reports equipment that did not work and an unresolved warranty dispute; the owner response reveals a payment dispute and describes the property as a neglected single-wide trailer.
The owner responses on negative reviews follow a defensive pattern. Rather than acknowledging specific complaints, they frequently dispute the reviewer's credibility (Ron's review history), claim the review is fake (Henry Cam), or reframe blame onto the customer (Lin Duffey's property condition). Only Lisa Vance received a response promising follow-up. This contrasts sharply with the positive reviewer experience, where crew-level communication is repeatedly praised. The gap suggests that field crews deliver strong service while dispute resolution at the office level is less responsive.
Chris (crew leader — overwhelmingly positive, named in 15+ reviews for communication and cleanup). Troy (crew leader — positive, repeat customers request him). Randy (crew leader — positive, finishes early). Carl (mold removal — positive). CJ (crew member — positive, works with Chris). Greg (sales rep — positive, thorough inspections). Brock (sales/estimator — positive). Steven (foundation piers — positive). Zayne/Zahne (crew — positive, though one reviewer noted yard damage). Josh (crew leader — positive, fast beam installation). Dalton and Brodie (crew — positive). Ellison Rector (crew leader — positive). Joe (crew leader — positive). Jordan Redmon (foreman — positive). Mark (sales/estimator — mostly positive across testimonials, one strongly negative testimonial describing verbal abuse). Shon (crew leader — positive, good communication). TJ (crew leader — positive, on-time). Eddie (crew leader — positive).
Ask for Chris or Troy by name if you can. The field crews consistently earn high marks for communication, punctuality, and cleanup. But get every detail about exterior restoration and concrete work in writing before signing, because the negative reviews center on what happens after the main installation when finishing and follow-through fall short.
Keep in mind
- Stay Dry both tests for mold and performs the remediation, which creates a financial incentive to find problems. Consider getting an independent mold test before committing to their removal services.
- Several negative reviews describe disputes over unfinished exterior work, thin concrete pours, and cleanup issues. The owner responses tend to dispute the reviewer's claims rather than acknowledge the specific concern.
- The company covers a wide area from Cincinnati to northern Ohio with four offices. Ask which crew and office will handle your project, since reviewer experiences vary by crew leader.
- One reviewer reported a sump pump discharge pipe disconnecting within a year of a $10,000 crawl space encapsulation. Warranty claims may require you to initiate contact; the owner response indicated no record of the customer calling.