Provider profile
SERVPRO of Ashland / Richland
Provider snapshot
What this listing says
Ashland and Richland County homeowners or business owners dealing with mold after water damage, backed by a 13-franchise SERVPRO network with 60,000 sq ft of warehouse space and in-house reconstruction crews.
Best for
- Homeowners in Ashland or Richland County who discover mold after a water event and want one company to handle testing, remediation, and rebuild under a single contract.
- Business owners — restaurants, offices, medical facilities — who need mold work done fast to minimize closure time, since Team Fosdick can pull crews from 13 franchises.
- Property owners facing mold alongside asbestos or lead, since this SERVPRO location handles all three and can coordinate a single remediation scope.
- Insurance-claim situations where you want a restoration company experienced in working directly with adjusters — multiple reviewers mention smooth insurance coordination.
- Landlords or property managers dealing with biohazard or trauma scenes that also involve mold, since this franchise handles both under one roof.
About this company
SERVPRO of Ashland / Richland is a franchise covering Mansfield, Ashland, Shelby, and surrounding towns in north-central Ohio. They handle mold remediation as one piece of a broader restoration operation that includes water damage, fire damage, storm cleanup, and full reconstruction. They do both mold testing and remediation in-house.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of infested materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction. They also offer contents packout and storage at their facility during remediation. Beyond mold, they handle asbestos abatement, lead remediation, biohazard cleanup, and sewage restoration.
This franchise is part of SERVPRO Team Fosdick, a woman-owned operation founded in 1996 by Michal Fosdick and Dennis L. Fosdick Jr. Team Fosdick runs 13 SERVPRO franchises across Ohio — Toledo, Cleveland, Mentor, Akron, and Mansfield — and ranks in the top 5% of SERVPRO owner-operators nationwide. They claim over 60,000 square feet of warehouse space and 100+ IICRC-trained technicians across the network, with 10,000+ completed restorations.
4.9 stars across 58 Google reviews with zero negatives in the last 18 months is uncommon. The review volume is modest, but the consistency is notable — not a single reviewer in the recent window had a bad experience worth writing about.
Services
Service area
Headquartered in Mansfield, Ohio. Covers Ashland and Richland counties, listing 14 specific cities: Mansfield, Ashland, Shelby, Loudonville, Perrysville, Polk, Hayesville, Savannah, Bailey Lakes, Mifflin, Bellville, Lexington, Butler, and Lucas. Also mentions Ontario and Galion in website testimonials. Part of a 13-franchise network across Ohio, so they can pull resources from Toledo, Cleveland, Mentor, and Akron for larger jobs.
Review consensus
Speed and responsiveness dominate the praise. Multiple reviewers describe same-day or next-day response after water emergencies. Ross draws the most mentions — reviewers credit him with damage detection, team leadership, and insurance coordination. Travis is the most-cited first point of contact, consistently praised for detailed initial assessments and constant communication. Cody, Jacob, and Amanda appear together on several jobs as a crew that reviewers describe as respectful and detail-oriented. Jasen gets specific credit for managing repeat projects with attention to detail. Jeffrey earned praise from a returning customer for explaining the work clearly. Politeness and cleanup after themselves are mentioned in nearly every review.
0 found across 58 total reviews at 4.9★. None. There are zero negative reviews (3 stars or below) in the last 18 months out of 58 total reviews at 4.9 stars.
The franchise model works in their favor here. Team Fosdick can deploy crews from across their 13-location Ohio network, which likely explains the fast response times reviewers highlight even on weekends and holidays. One reviewer noted a Christmas Eve sewer backup response. The trade-off is that you may not get a consistent local crew — reviewer Catherine Webster mentioned she could not remember the names of the crew members who came to finish her job, suggesting different teams rotate through.
Ross (crew lead / project manager — positive across multiple reviews for detection skills, team leadership, and insurance help). Travis (initial contact / estimator — positive across multiple reviews for detailed assessments and communication). Cody (technician — positive across multiple reviews, paired with Ross for damage detection). Jacob (technician — positive across multiple reviews as part of larger crews). Amanda (technician — positive across multiple reviews for careful work). Jasen (project manager — positive, praised for attention to detail on repeat projects). Jason (technician — positive, named alongside Travis and Jacob). Jeffrey (technician — positive, praised for explaining work). Dean (technician — positive, praised for authentic recommendations). Nathan (crew lead — positive, praised for communication). Matt (technician — positive, praised for craftsmanship). Mark (technician — positive, praised for craftsmanship). Anthony (technician — positive). Bo (technician — positive). Rodney (technician — positive). Kenny (technician — positive). Lionel (technician — positive). Melissa (staff — positive). Andrea (technician — positive, praised for animal-damage cleanup). Chris (technician — positive, praised for cleanup and people skills). Hugo (technician — positive, praised for cleanup and people skills). Geo (technician — positive, initial response crew). Fran (technician — positive, initial response crew).
This is a well-reviewed franchise operation with a deep bench of named, praised staff and zero recent complaints. Ask for Ross or Travis if you want the people reviewers mention most. The main thing to watch is the testing-and-remediation conflict of interest — get an independent mold test to keep them honest.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company deciding you have a mold problem is the same company billing you to fix it. Consider getting an independent test before or after their work.
- This is a franchise, not a local independent shop. The Ashland/Richland location draws from a regional network of 13 franchises, which means the crew that shows up may not be based locally. Ask who will be assigned to your project.
- Mold is not their primary business. They are a water and fire restoration company that also does mold work. If you need a mold-only specialist, this may not be the right fit.
- Their service area lists 14 cities across two counties. For properties on the edges of that footprint, confirm response time before booking.
- The 100+ IICRC-trained technician count is across the entire Team Fosdick network, not specific to this franchise. Ask how many trained mold technicians work out of the Mansfield office.