Provider profile
CRS 1st Response
Provider snapshot
What this listing says
Liberty Township and greater Cincinnati homeowners dealing with water damage that has led to mold, where the owner shows up on-site and handles insurance claims directly.
Best for
- Homeowners in Liberty Township, West Chester, or Mason dealing with basement mold after a water event, who want the company owner personally managing the project.
- Property owners who want cost estimates before any emergency service agreement is signed, rather than the typical bill-insurance-first approach.
About this company
CRS 1st Response is a family-owned restoration company based in Liberty Township, Ohio, serving the greater Cincinnati area including West Chester, Mason, Middletown, and Fairfield. Owner William Wilson runs every job on-site. The company handles water damage, fire damage, mold, sewage, smoke, storm damage, and trauma scene cleanup for both residential and commercial properties. They also do mold inspection and testing.
Their mold crew holds IICRC S520 training and uses air scrubbers with negative air pressure and containment during remediation. The company sends estimators before starting work so property owners know costs before signing an emergency service agreement. That is unusual in an industry where many restoration companies bill insurance directly and start work before the homeowner understands the price.
William Wilson founded the company and still answers calls personally, including on weekends and Sundays. The team is bilingual. They offer financing and accept credit cards. The company works with homeowner insurance on claims and positions itself as an advocate for maximizing claim coverage.
Services
Service area
CRS 1st Response is based in Liberty Township, Ohio. They serve the greater Cincinnati area including West Chester, Mason, Middletown, Fairfield, Batavia, Loveland, and Maineville. The company claims broad regional coverage, but with a small team, response times for locations far from Liberty Township are worth confirming.
Review consensus
William Wilson draws the most mentions across Google reviews. Multiple reviewers describe him showing up on weekends and evenings, including one who called on a Sunday and had William and crew at the house within an hour. Suzy Wilson appears in several reviews as a co-manager, praised for move-out cleaning and coordinating water damage jobs. Reviewers consistently highlight fast response times, fair pricing, and willingness to work around budgets. Repeat customer Ryan Adams has used CRS three times for rental property water damage and keeps coming back. Cody is named by one reviewer for late-night sewage cleanup.
1 found across 24 total reviews at 4.7★. One reviewer reported calling with questions and receiving rude responses from Sierra. The review is brief and provides no detail beyond the phone interaction. The reviewer has only one Google review and received zero likes. The owner did not respond to this complaint.
This is a husband-and-wife operation where William and Suzy Wilson handle most client-facing work personally. That explains both the strong personal praise and the small review volume. The single phone complaint about Sierra suggests front-office staff may not match the owners' hands-on approach, but one data point is not a pattern.
William Wilson (owner — praised repeatedly for weekend availability, on-site presence, and fair pricing). Suzy Wilson (co-owner — praised for cleaning work and project coordination). Cody (technician — praised for late-night sewage cleanup). Sierra (phone staff — one reviewer reported rude service).
Ask for William directly when you call. Nearly every positive review traces back to his personal involvement. If your first interaction is with phone staff and the experience feels off, that does not reflect what reviewers say about the field work. With only 24 reviews, the sample is small, but 23 of them are five stars.
Keep in mind
- CRS 1st Response does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent test from a separate environmental hygienist.
- The company claims 24/7 availability and a broad service area across the greater Cincinnati region. With 24 total Google reviews, this is a small operation. Confirm they can reach your location within the timeframe you need.
- Only 24 Google reviews over several years of operation means limited public track record to evaluate. Most feedback is on water damage work, not mold-specific jobs.
- One recent reviewer reported rude phone service from a staff member named Sierra. No owner response was posted to that complaint.