Provider profile
SERVPRO of Northern Summit County
Provider snapshot
What this listing says
Hudson and Northern Summit County homeowners dealing with mold after water damage who want a single franchise to handle extraction, remediation, and reconstruction under one roof.
Best for
- Homeowners in Hudson, Twinsburg, Brecksville, or Cuyahoga Falls who need mold remediation tied to a recent water event.
- Buyers who want one company to handle the full sequence from water extraction through mold cleanup to drywall reconstruction.
- Commercial property managers needing 24/7 emergency response with direct insurance coordination.
- Situations where mold-damaged contents need to be packed out, stored off-site, and restored before returning home.
About this company
SERVPRO of Northern Summit County operates out of Hudson, Ohio, covering a stretch of communities from Brecksville and Broadview Heights in the north down through Cuyahoga Falls, Twinsburg, and Macedonia. Bruce and Terri Johnson own this franchise. The core business is water damage restoration, but they handle the full chain: water extraction, structural drying, mold remediation, fire and smoke cleanup, sewage decontamination, and reconstruction.
The mold work follows the standard SERVPRO franchise playbook. They do both testing and remediation in-house, which creates an inherent conflict of interest. Their mold page describes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also run a contents packout operation with a storage facility where they inventory, clean, and hold belongings during restoration. That packout capability is a genuine differentiator for mold jobs that require removing furniture and personal items from affected areas.
This is a SERVPRO franchise, part of a national brand operating since 1967. The franchise model means standardized training through SERVPRO's corporate facility and IICRC-industry certification requirements for staff. The Johnsons run the local operation, but the processes, branding, and insurance relationships flow from the national franchisor.
With 4.7 stars across 75 Google reviews, this location performs well. The overwhelming majority of reviews are 5-star, and only a single 1-star review appeared in the last 18 months. That is an unusually clean recent record for a restoration company.
Services
Service area
Headquartered in Hudson, Ohio. Serves Northern Summit County including Twinsburg, Brecksville, Broadview Heights, Cuyahoga Falls, Macedonia, Northfield, Sagamore Hills, Boston Heights, Bath, Richfield, Peninsula, Akron, and Fairlawn. The franchise also references Independence and Lyndhurst in review testimonials, suggesting occasional work into Cuyahoga County.
Review consensus
Reviewers consistently name individual staff members and describe responsive, communicative service. Jacqueline gets credit from multiple reviewers for coordinating insurance, calming anxious homeowners, and going beyond the scope of the job. Angelica draws praise for deep cleaning and soot restoration work. Chad and his mitigation team are recognized for speed and patience in explaining the drying process. Multiple reviewers specifically note that crews kept them informed at every step and worked directly with their insurance companies. The pattern across reviews is that this location's strength sits in the office-to-field handoff: the front desk sets expectations, and the field crews deliver on them.
1 found across 75 total reviews at 4.7★. The single recent 1-star review from Edward Kleinert in February 2025 contained no text. The owner responded with a generic apology asking the reviewer to contact them directly. Without any description of the problem, there is nothing to assess. The reviewer has 9 reviews on Google (not a single-review account), which suggests a real customer, but the lack of detail makes this a dead end for evaluating service quality.
The owner response to the sole recent negative review was a template. With only one negative to evaluate, it is impossible to determine whether this is a pattern or a one-off. Across the positive reviews, the franchise shows a deep bench of named staff spanning mitigation, cleaning, reconstruction, and office coordination. This suggests stable staffing, which is uncommon in the restoration industry and likely contributes to the consistent positive feedback.
Jacqueline (office coordination/insurance — positive, multiple reviews). Angelica (cleaning lead — positive, multiple reviews). Chad (mitigation team lead — positive). Michelle M. (cleaning lead — positive). Michelle C. (cleaning — positive). Hannah (cleaning — positive, multiple reviews). Tasha/Stasha (cleaning — positive, multiple reviews). Mike (field crew — positive). Jeremy (field crew — positive, multiple reviews). Malik Moore (crew lead — positive). Stewart (construction lead — positive). BJ (reconstruction — positive). Michael (team leader — positive). Fred (field crew — positive). Matthew (field crew — positive). Blaine (crew lead — positive). Paul (crew — positive). Joe (field crew — positive). Bryce (field crew — positive). Traci (coordination — positive). Vicky Rovder (project lead — positive). Laura O. (project coordination — positive). Jo Ann (team — positive). Tony (crew lead — positive).
This SERVPRO franchise has an unusually clean review record with almost no negative feedback in the last 18 months. Ask for Jacqueline if you want someone to quarterback the insurance side, and confirm which crew lead will handle your mold job. Because they do both testing and remediation, bring your own independent mold test results or hire a separate inspector for post-remediation clearance testing.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from fixing it. Get an independent test before or after their assessment.
- This is a franchise, not an independent local company. Quality depends on the local ownership team (the Johnsons) and their current crew, not the SERVPRO brand name alone.
- The only recent negative review (1-star, February 2025) contained no text at all, so neither the complaint nor the company's response gives you anything useful to evaluate.
- Their mold page describes inspections and sampling, but the website does not specify who performs testing or what lab processes the samples. Ask before booking.
- The listed service area spans over a dozen cities across Summit County and parts of Cuyahoga County. Confirm they will send their Hudson-based crew to your specific location.