Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Highland County homeowners dealing with basement flooding or water damage who want a single company to handle plumbing repair, water extraction, and mold remediation on the same call.
Best for
- Hillsboro, Greenfield, Leesburg, and Lynchburg homeowners who need water damage cleanup and mold work handled by one company.
- Basement flooding emergencies in Highland County where the plumbing source and the water damage need to be fixed on the same visit.
- Commercial properties in the Dayton metro area that need restoration crews available around the clock, including holidays.
- Homeowners with older homes and clay-soil plumbing problems who want the leak fixed and the resulting mold addressed without coordinating multiple contractors.
About this company
Roto-Rooter in Hillsboro is a franchise location of the national chain, based at 8387 State Route 73. The Hillsboro office covers Highland County and surrounding areas under manager Alan Sheplak. Mold remediation here is a secondary service that sits under the water damage restoration division, not the core of what they do.
What sets this location apart from standalone mold companies is the plumbing-plus-restoration model. When a pipe bursts or a sewer backs up, the same company can fix the plumbing source, extract the water, dry the structure, and handle mold if it develops. That eliminates the handoff between a plumber and a separate restoration crew. Their water damage teams use industrial-grade extraction equipment and dehumidifiers, and the website references IICRC training standards for their restoration technicians.
Roto-Rooter has operated nationally since 1935. The Hillsboro location serves a region with clay-heavy soil and older housing stock where basement flooding is common, particularly during spring thaw. They hold Ohio plumbing license #28958 and are BBB accredited.
4.9 stars across 661 Google reviews is an unusually strong rating at that volume. The vast majority of reviewers name individual technicians and describe specific jobs, which suggests the ratings reflect genuine customer experiences rather than volume inflation.
Services
Service area
Headquartered in Hillsboro, Ohio (Highland County). The Hillsboro team regularly serves Greenfield, Leesburg, and Lynchburg. The broader service area claims extend across 19 counties in the Dayton metro region, including Montgomery, Greene, Clark, Miami, and Champaign counties, though response times to those outer areas are not specified.
Review consensus
Ron is the most frequently named technician, praised across many reviews for explaining what he finds, working efficiently, and being easy to deal with. Will runs a close second, with reviewers calling out his friendliness and willingness to walk customers through repairs. Josh, Brenden, and Ryan also appear in multiple positive reviews. Reviewers consistently mention same-day or next-day service, clear pricing explanations, and technicians who clean up after themselves. Several reviews describe basement flooding emergencies where crews arrived within an hour.
4 found across 661 total reviews at 4.9★. 4 found across 661 total reviews at 4.9 stars. Barb Zumwalde (May 2026) described a technician who arrived over two hours late, misdiagnosed a sewer backup as a water line break, and left without doing any work. She then received a $200 bill. Seth Rankin (May 2025) waited all morning for a technician who never came despite multiple dispatch promises that someone was on the way. The technician showed up in the afternoon without notice while Rankin was away. Erica Vanderpool (January 2025) said the work made her problem worse. Marybeth Danner (June 2025) left a one-word review: 'worst.' Two of these four complaints center on dispatch failures rather than workmanship.
The owner response pattern is notable. Every negative review gets a reply from Pat Swanson, Customer Satisfaction Manager, but every reply follows the same template: apologize, ask the customer to email with their address and a copy of the review. The response to Erica Vanderpool's 1-star review thanks her for a 'positive review,' which suggests these responses are auto-generated or copied without reading the original complaint. This is reputation management by template, not genuine engagement with each customer's concern.
Ron (technician — praised in many reviews for clear explanations and efficiency), Will (technician #3336 — praised repeatedly for friendliness, knowledge, and going above expectations), Josh (technician — praised for promptness and speed), Brenden/Brendon H (technician — praised for communication and going above normal duties), Ryan (technician — praised for quick diagnosis), Colt (technician — praised for well pump replacement in difficult conditions), Mike Porter (manager — praised for free camera inspections), Jason K (technician, Dayton location — praised for professionalism and sewage cleanup), Rick Hall (technician — praised for experience and solution-oriented approach), Jaden (technician — praised for going above and beyond), Sean/Shawn #1321 (technician — praised for professionalism), Caleb (technician — praised for politeness), Jeff (technician — praised for drain clearing), David (technician — praised for jetting service), Alan Sheplak (location manager — named on website), Pat Swanson (Customer Satisfaction Manager — named in all owner responses).
This Hillsboro Roto-Rooter location delivers strong results for the vast majority of its customers, with Ron and Will standing out as technicians worth requesting by name. The rare complaints center on dispatch coordination and a misdiagnosis, not on the quality of completed work. If you book, confirm your appointment window directly with the technician and ask what happens to the service fee if the initial diagnosis does not hold up.
Keep in mind
- Mold remediation is not their primary business. Roto-Rooter is a plumbing and water damage company first. If you have a mold problem unrelated to a plumbing event, a dedicated mold company may bring deeper mold-specific experience.
- Their service area claims span 19 counties across the Dayton metro, from Van Wert to Greene County. Confirm actual response time for your address before booking, especially if you are outside Highland County.
- All five owner responses to recent negative reviews follow the same template directing customers to email Pat Swanson. One response thanks a 1-star reviewer for a 'positive review,' suggesting these are not individually reviewed before posting.
- One reviewer reported a misdiagnosis (technician called a sewer backup a water line break) and a $200 charge for a visit that did not fix anything. Ask upfront what happens with the service fee if the diagnosis turns out to be wrong.
- Dispatch coordination drew complaints from two separate reviewers who experienced no-shows or hours-long delays despite being told a technician was coming.