Provider profile
PuroClean Home Savers
Provider snapshot
What this listing says
Columbus-area homeowners dealing with basement water damage or post-flood mold, especially in Hilliard, Grove City, and Galloway, where owner Sadiq Isu runs a 24/7 PuroClean franchise with a standout field tech in Deji.
Best for
- Homeowners in Hilliard, Grove City, Galloway, or southwest Columbus dealing with basement flooding after heavy rain or sump pump failure.
- Buyers who want a single company to handle water extraction, drying, mold treatment, and reconstruction under one contract.
- Insurance-referred jobs where the homeowner wants a company experienced with adjuster coordination and Xactimate-based estimates.
- After-hours emergencies where same-day or next-morning response matters, since the company staffs a 24/7 line.
- Older Columbus-area homes where lead paint is a concern, given PuroClean Home Savers holds EPA Lead-Safe status.
About this company
PuroClean Home Savers is a PuroClean franchise based in Hilliard, Ohio, serving the southwest Columbus metro including Grove City, Galloway, West Jefferson, and London. Owner Sadiq Isu started the business after his own home flooded from a frozen pipe while he was on vacation, and PuroClean restored it. He now runs the operation out of 4324 Reynolds Drive.
The company uses PuroClean's QuickDry System for water mitigation, which combines infrared cameras, moisture meters, specialty drying panels, and desiccant-based water removal. For mold work, they set up containment with negative air pressure using HEPA air filtration devices and follow a multi-step process: removing compromised materials, HEPA vacuuming all surfaces, cleaning with EPA-registered disinfectants, then HEPA vacuuming again. Their website specifically notes that bleach does not kill mold and calls it ineffective. They also hold EPA Lead-Safe status, which matters for older Columbus-area homes.
Sadiq built the business around personal responsiveness. Multiple reviewers mention him calling to check on their families mid-project. The field team rotates, but Deji has become the most visible technician, named in over 30 reviews for water damage and mold jobs across 2024-2026. Sara and Gina handle phone intake.
At 4.7 stars across 146 Google reviews, PuroClean Home Savers sits in solid territory. The volume is meaningful for a restoration franchise that opened relatively recently, and the consistency of praise around specific technicians suggests stable staffing rather than high turnover.
Services
Service area
PuroClean Home Savers is headquartered in Hilliard, Ohio at 4324 Reynolds Drive. They list service areas including Columbus, Grove City, Galloway, Darbydale, Harrisburg, Lake Darby, Lincoln Village, Lockbourne, New Rome, Obetz, Urbancrest, West Jefferson, and London. Their website describes this as the southeast region of central Ohio, though the listed cities span west and south of Columbus rather than southeast.
Review consensus
Deji is the most frequently named technician across the entire review set, appearing in over 30 reviews spanning mid-2024 through mid-2026. Reviewers consistently praise his same-day or next-morning arrival, clear explanations of the drying and remediation process, and genuine concern for the homeowner's emotional state during a stressful event. CJ, OJ, and Samson form a second tier of frequently named crew members, praised for efficiency and politeness. Owner Sadiq Isu draws personal mentions for following up with families mid-project. Phone staff Sara and Gina get credit for smooth intake. The operational pattern that emerges is fast initial response, clear communication about what is happening and why, and respectful treatment of the home.
3 found across 146 total reviews at 4.7★. One reviewer describes a fire contents removal job where the company left furniture, photographs, and flat-screen TVs behind in the apartment, then demanded $40,000 to return stored items. The owner responded that no customer exists under that reviewer's screen name. A second reviewer submitted multiple online contact form requests for mold remediation and never received a response. A third reviewer alleges the company arrived without a sump pump for a basement flood, billed for using the homeowner's own pump, dropped the estimate from $46,000 to $33,000 after the adjuster pushed back, and invoiced for work not performed including removing an appliance that did not exist. The owner responded with a detailed rebuttal, stating the pump labor charge was removed, the estimate reduction followed standard insurance SLA alignment, and flooring removal was documented and approved by the adjuster.
Two of the three negative reviews involve billing disputes on larger jobs (fire contents and basement flood), while the overwhelming majority of positive reviews describe smaller-scope water mitigation jobs. This suggests the company handles routine basement floods and water leaks reliably, but larger or more complex jobs with significant insurance billing carry more risk for disagreements over scope and cost. The owner response pattern is mixed: one response offered a detailed factual rebuttal, one dismissed the reviewer as not in their database, and one complaint received no response at all.
Deji (lead technician — overwhelmingly positive, named in 30+ reviews for fast response, clear communication, and care for homeowners). CJ (technician — positive, frequently paired with Deji and OJ). OJ/Oji (technician — positive, praised for explaining process step by step). Samson (technician — positive, praised for professionalism). Sadiq/Sediq (owner — positive, praised for personal follow-up calls). Adam (technician — positive, specifically praised for mold cleanup). Damian (technician — positive, praised alongside Deji for mold and water work). Abraham (technician — positive, praised for compassion during pipe burst). Ted (technician — positive). Sara (phone staff — positive). Gina (phone staff — positive). Steven (technician — positive). Jaaron (technician — positive). Tiko (technician — positive). Niyi (technician — positive). Hassan (technician — positive). Feras (technician — positive). Chelsey, Jermaine, Nohemi, Mistie (staff — positive). Jerome (technician — positive).
Ask for Deji if you can. He handles the bulk of water and mold jobs and has a long track record of satisfied customers. For any job with a significant insurance claim, request the invoice line by line and compare it against the actual work performed before your adjuster approves payment. The online contact form is unreliable; call 614-689-0012 directly.
Keep in mind
- PuroClean Home Savers does both mold testing and mold remediation. That creates a financial conflict of interest: the same company that tells you mold exists is the one that gets paid to remove it. Consider getting an independent mold test before signing a remediation contract.
- One detailed 1-star review alleges the company billed insurance for work not performed, including appliance removal on an appliance that did not exist and floor removal in rooms they did not touch. The owner responded point by point, disputing the claims and stating the invoice was reviewed and approved by the insurance adjuster. The disagreement is unresolved.
- The online contact form drew a complaint from a prospective mold remediation customer who submitted multiple inquiries and never heard back. Calling the phone number directly is a safer bet for initial contact.
- As a franchise, the local team handles day-to-day operations, but pricing uses Xactimate, the national industry-standard software. Initial estimates can be significantly higher than final invoices after insurance adjuster review.