Provider profile
Best Option Restoration of BWC
Provider snapshot
What this listing says
Butler, Warren, and Clermont county homeowners who want a single crew to handle water extraction, mold removal, and reconstruction under one contract with insurance coordination.
Best for
- Homeowners in Hamilton, Middletown, Mason, or Lebanon dealing with basement flooding or mold discovered during a water damage event.
- Buyers in pre-purchase situations who need mold testing and fast turnaround on remediation before closing, as Jeremy Townsend's review describes.
- Property managers and HOAs across Butler and Warren counties who need a single vendor for water extraction through reconstruction.
- Homeowners who discover asbestos during renovation or water damage work and need abatement handled by the same contractor.
- Anyone needing after-hours or weekend emergency water extraction in the northern Cincinnati suburbs.
About this company
Best Option Restoration of BWC is a family-owned restoration company based in Hamilton, Ohio, run by Brian Thompson and Sandie. They operate as a franchise of the Best Option Restoration brand, covering Butler, Warren, and Clermont counties. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire cleanup, asbestos abatement, and reconstruction.
The company performs both mold testing and mold removal. Their mold page describes containment setup, air filtration during remediation, and post-treatment air quality testing to confirm the work. They hold IICRC certification. Their website mentions following EPA standards for mold removal. They also do duct cleaning, which several reviewers confirm.
Brian and Sandie launched this franchise with a focus on the northern Cincinnati suburbs. They hold a contract with the Miami University Athletic Department, which the website references as a commercial client. The business address is in Hamilton, though the website footer lists a Middletown, OH 45042 location. They claim 24/7 availability with one-hour emergency response.
A perfect 5.0 Google rating across 50 reviews is unusual. Several of those reviews come from people who know Brian and Sandie personally but have not used the service, which inflates the score somewhat. The reviews that describe actual work are uniformly positive, with multiple customers confirming same-day or next-day response for water emergencies.
Services
Service area
Based in Hamilton, Ohio, with a secondary address in Middletown. Serves Butler, Warren, and Clermont counties, with specific city pages for Hamilton, Mason, Lebanon, West Chester, and Liberty Township. The three-county claim covers a wide swath of the northern Cincinnati suburbs.
Review consensus
Brian Thompson is named in the vast majority of reviews and praised for fast response times, clear explanations of damage and repair steps, and willingness to show up on weekends and after hours. Multiple reviewers describe him arriving within an hour of a call. William and Chris are named as crew members who handled attic mold remediation and duct cleaning alongside Brian. Jenny is named in one review for leading a crew that was described as kind and courteous during a water damage job. Reviewers consistently highlight communication: Brian calls with updates, sends detailed reports, and explains findings during inspections. Sharon Pennington credited the crew with discovering and fixing a cracked truss during an attic mold job. Bruce Strickland described Brian sealing off a room and running an air cleaner during old carpet removal to prevent contamination.
0 found across 50 total reviews at 5.0★. No 1-star or negative reviews exist in the recent window. Across all 50 reviews, every rating is 5 stars.
The review profile has an unusual characteristic: a meaningful portion of the 50 five-star reviews come from people in Brian's referral network who have not actually hired the company. Jack Grimm, Vicki Long, Amy Taylor, Jerry Trinkle, Janet Benzinger, and Peggy Taylor all state explicitly that they have not used the service. This makes the 5.0 rating less informative than it would be with 50 reviews from paying customers. The reviews from actual customers are genuinely positive, but the total count overstates the volume of verified service experiences.
Brian Thompson (owner — positive across nearly all reviews). William (crew member — positive, named by Michelle Reynolds and Sharon Pennington for mold and duct work). Chris (crew member — positive, named by Michelle Reynolds and Sharon Pennington). Jenny (crew lead — positive, named by Jerry Reitenbach for water damage work). Sandie (co-owner — positive, named by Arctic Blast Cryo, Peggy Taylor, Janet Benzinger, and Mike Simon as co-owner).
If you hire this company for mold work, ask for Brian by name and get an independent mold test before agreeing to remediation. The actual customer reviews describe a responsive, communicative operation that handles emergencies quickly and explains the work clearly. The perfect rating is partly inflated by personal-network reviews, but the substantive feedback from paying customers is consistently strong.
Keep in mind
- This company performs both mold testing and mold remediation, which creates a financial conflict of interest. The same team that identifies the mold problem profits from fixing it. Consider getting an independent mold test before committing to remediation.
- Several 5-star reviews come from people who have never used the service but know Brian and Sandie personally. At least six reviews explicitly state they have not hired the company. This inflates the review count and perfect rating.
- The business lists a Hamilton address on Google but a Middletown address in its website footer. Confirm which location the crew dispatches from for your area.
- This is a restoration company, not a mold-only firm. Mold work is one of many services they offer, so ask about the mold-specific experience and credentials of the crew assigned to your job.
- The three-county service area (Butler, Warren, Clermont) is broad. Confirm response times for locations on the edges of that coverage area.