Provider profile
SERVPRO of South Columbus
Provider snapshot
What this listing says
South Columbus and southeast Franklin County homeowners needing fast water or mold damage cleanup from a high-volume SERVPRO franchise with 4-hour emergency response and in-house construction rebuild.
Best for
- Homeowners in southeast Franklin County — Groveport, Bexley, Reynoldsburg, Pickerington — dealing with mold discovered after water damage, where the same crew can handle extraction, drying, remediation, and rebuild.
- Commercial property managers needing a single contractor for mold remediation and reconstruction, including contents packout and storage.
- Buyers who want 24/7 emergency availability and same-day or next-day response for active water intrusion that may lead to mold growth.
- Insurance-claim situations where the restoration company coordinates directly with adjusters — multiple reviewers mention adjuster referrals to this franchise.
About this company
SERVPRO of South Columbus is a franchise operation based in Groveport, Ohio, serving the southeast quarter of Franklin County. They handle water damage, fire damage, mold remediation, storm damage, and construction rebuild for both residential and commercial properties. The franchise is currently owned by Kenneth N. Parker, Ronnie D. Pack, and Michael R. Spence. Mold is one piece of a broad restoration menu, not a standalone specialty.
On mold work specifically, their website references IICRC and EPA standards, containment barriers, HEPA-filtered air scrubbers, negative pressure machines, and antimicrobial treatments. They also offer contents packout and storage during remediation. The mold page describes inspection, assessment, and remediation but does not mention independent third-party testing. For water emergencies, they claim a 4-hour response window after the initial call and staff a 24/7 line.
SERVPRO as a brand has operated since 1967, though this specific South Columbus franchise was added to its current ownership group more recently. The franchise covers a defined territory: Columbus, Bexley, Reynoldsburg, Pickerington, Grove City, Canal Winchester, Groveport, and surrounding communities. They also handle commercial work, including a visitor center cleanup at Old Man's Cave mentioned in reviews.
With a 4.9-star Google rating across 554 reviews, this is an unusually strong score for a restoration company at this volume. Most of the review activity centers on water damage response rather than mold-specific work, which is typical for a full-service restoration franchise.
Services
Service area
Based in Groveport, Ohio, serving the southeast quarter of Franklin County. Named service cities include Columbus, Grove City, Reynoldsburg, Pickerington, Whitehall, Bexley, Canal Winchester, Groveport, Obetz, German Village, Lockbourne, Galloway, and Urbancrest. One reviewer mentioned them traveling to Cleveland for storm work, suggesting they flex beyond their core territory for large jobs.
Review consensus
Speed is the dominant theme. Reviewers consistently describe same-day or next-day response, with several noting weekend and late-night availability. Jake and Edward appear in multiple reviews for water extraction and mold cleanup, praised for being patient with questions and doing careful work. Matt draws repeat praise for leading crews on basement flood jobs. Jaime and Angie are highlighted for packout, contents handling, and thorough cleanup work. Josh, Anderson, and Junior are praised together for water extraction. Multiple reviewers mention that crews wear booties, communicate each step, and call before arriving. Several reviews come from insurance adjusters or repeat customers, which suggests consistent service quality over time.
1 found across 554 total reviews at 4.9★. 1 found across 554 total reviews at 4.9 stars. Ashlyn Brockway described a fire repair project that was promised for October 2025 but not completed until February 2026. She reported weeks with no workers on site, minimal communication, no final walkthrough, and finish work she considered sloppy enough to require two callbacks. She also described the workers as dismissive. The owner response did not address the timeline delay or quality specifics, offering only to discuss further. A separate 3-star review from T Kennedy described a demo crew placing a wet toilet on unaffected floors, causing laminate buckling — carelessness during an otherwise polite visit. The owner response directed the reviewer to email.
The contrast between emergency response reviews and the one construction-phase complaint suggests a structural split common in restoration franchises: the water extraction and initial mitigation crews are fast and well-managed, but longer-term rebuild projects may get less oversight. Both owner responses follow a template pattern — acknowledging the feedback and asking the reviewer to call or email, without engaging with the specific complaints. This is worth noting given the volume of reviews, though the near-absence of negatives makes it a minor signal.
Jake (water extraction, mold cleanup — praised repeatedly), Edward (water extraction, mold cleanup — praised repeatedly), Matt (crew lead, flood cleanup — praised repeatedly), Jaime/Jamie (crew lead, water mitigation, cleanup — praised repeatedly), Angie (packout, contents, cleanup — praised repeatedly), Josh (water extraction — praised repeatedly), Anderson (water extraction — praised), Junior/Jr (water extraction — praised), Ryan (assessment — praised), Nick Liston (water damage — praised), Andres (water damage — praised), Rosa (water damage — praised), Jim Jordan (dispatching — praised), Cory (honest, good to work with — praised), Hannah (packout — praised), Madelyn/Maddy (packout, salvage assessment — praised), Christian (water damage — praised), James (water damage — praised), Phillip (crew lead — praised), Brandon (project management — praised), Adam (project management — praised), Katelynn (water restoration — praised), Jesus (praised), Esteban (cleanup — praised), Julian (praised), Viri (estimating — mixed, flagged negatively in otherwise positive review), Shawn Young (owner — praised in testimonials for honesty and weekend availability).
For water damage and mold cleanup tied to water intrusion, this franchise delivers fast response and well-regarded field crews. Ask for Jake, Matt, or Jaime by name if you can. If your project involves construction rebuild rather than just mitigation, pin down a written timeline and a single point of contact for the duration — the one negative review suggests that rebuild projects may not get the same level of communication and urgency as emergency calls.
Keep in mind
- Mold remediation is a secondary service here. The bulk of their reviews and visible workload involve water damage extraction and fire restoration. If your mold problem is complex or unrelated to recent water damage, ask how many standalone mold jobs they handle per month.
- The one 1-star review in the last 18 months describes a fire repair that ran four months past the promised completion date, with weeks of no workers on site and no communication. The owner response was generic and did not address the specific timeline or quality complaints.
- Construction and rebuild timelines may differ from the fast emergency response. Several reviews praise same-day water extraction, but the negative review suggests longer-term repair projects may not get the same urgency.
- This is a franchise operation with multiple crews. Review quality varies by crew — most teams draw strong praise, but one reviewer (who gave 5 stars overall) flagged a negative experience with a staff member named Viri on the estimating side. Ask who will manage your project.