Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Greenville and Darke County homeowners dealing with water damage or basement mold who want plumbing repair and restoration handled by one national franchise with 24/7 dispatch.
Best for
- Greenville and Darke County homeowners who need water damage cleanup and mold remediation handled alongside the plumbing repair that caused the problem.
- Property owners who want 24/7 emergency dispatch with no extra charge for nights, weekends, or holidays.
- Basement flooding situations where a single company can extract water, dry the structure, and address any resulting mold growth.
- Commercial property managers in the Dayton metro who need scalable water damage restoration with insurance documentation support.
About this company
Roto-Rooter in Greenville, Ohio is a franchise location of the national plumbing and water damage restoration chain, headquartered at 201 E 5th St and managed by Alan Sheplak. Their primary identity is plumbing and drain service, with water damage restoration and mold remediation as secondary lines. They handle both residential and commercial work across Darke County and the wider Dayton metro.
What stands out here is the integrated model. Because Roto-Rooter is both the plumber and the restoration crew, they can fix the pipe that caused the flooding and then handle water extraction and drying without waiting for a separate contractor. Their national site states that restoration technicians are IICRC-trained, and the Greenville location lists dehumidification, structural drying, and mold remediation among its services. Mold work appears to be tied to water damage events rather than standalone mold inspections.
Roto-Rooter was founded in 1935. This Greenville location serves a broad territory spanning 19 Ohio counties, from the Dayton metro west to the Indiana border and north to Lima. The office is a member of the Greater Dayton Apartment Association and holds BBB A+ accreditation.
4.9 stars across 554 Google reviews is unusually strong for a franchise operation of this size. Most of the recent reviews mention fast response times, clear upfront pricing, and technicians who explain what they are doing. The volume and consistency suggest the Greenville office runs a tight operation.
Services
Service area
Headquartered in Greenville, Ohio (Darke County). Serves 19 counties across western Ohio including the entire Dayton metro area. Named coverage includes Dayton, Springfield, Xenia, Piqua, Sidney, Troy, Kettering, Centerville, Beavercreek, Huber Heights, Miamisburg, Tipp City, Eaton, Urbana, Bellefontaine, Lima, Celina, and Wilmington. The claimed territory is large for a single office, stretching roughly 100 miles north-south.
Review consensus
Fast response is the dominant theme. Multiple reviewers describe same-day or next-day arrivals, including weekends and evenings. Technicians John, Ron Gooding, Ethan, and Josh appear repeatedly across recent reviews, each praised for clear communication and efficient work. John draws the most mentions, with reviewers highlighting his thoroughness and willingness to explain the scope of work. Ron Gooding is noted for going beyond the initial issue to identify related problems in older homes. Ethan gets repeat callbacks from the same customers. Several reviewers specifically mention upfront pricing and the Roto-Rooter discount.
1 found across 554 total reviews at 4.9★. (1 found across 554 total reviews at 4.9 stars) The single recent 1-star review from Connie Meade in June 2025 is actually a positive experience. The text praises Tony Bailey for honesty and a caring manner. This appears to be a rating error where the reviewer selected 1 star while writing a glowing review. The owner responded promptly and thanked the reviewer. There are no genuine negative reviews in the recent 18-month window to analyze.
The absence of genuine recent complaints across 554 reviews is itself a pattern worth noting. This Greenville franchise location appears to benefit from consistent staffing. The same technician names appear across months of reviews, suggesting low turnover. The owner response on the sole 1-star review was personalized and signed by a named Customer Satisfaction Manager (Pat Swanson), not a template.
John (technician — praised repeatedly for thoroughness and clear communication). Ron Gooding (technician — praised for going above and beyond, handling complex older-home plumbing). Ethan (technician — praised for helpfulness and earning repeat customers). Josh (technician — praised for confidence and quick work). Colt (technician — praised for speed and keeping costs down). Will (technician — praised for persistence with difficult systems). Tony Bailey (technician — praised for honesty and caring manner). Jacob (technician — praised for detailed explanations). Chuck (technician — praised for promptness and professionalism). Richard (technician — praised for clear explanations). Shamall (technician — praised for speed and thoroughness). Daniel (technician — praised for efficiency). Charles T (plumber — praised for speed and knowledge). Brenen (technician — praised alongside John). Tim (technician — praised for helpfulness). Todd (technician — praised for kindness and reliability). Pat Swanson (Customer Satisfaction Manager — named in owner response).
With 4.9 stars across 554 reviews and zero genuine recent complaints, this Greenville franchise has an unusually clean track record. Ask for John, Ron, or Ethan by name if your job involves drain or plumbing work. For mold remediation specifically, confirm that the Greenville office has active mold remediation crews and ask what their assessment process looks like before they start removal work.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. When the same company identifies a problem and sells the fix, there is a financial incentive to find more work. Consider getting an independent mold assessment before committing to their remediation services.
- Mold remediation is presented as part of their water damage restoration workflow, not as a standalone specialty. If you have a mold issue unrelated to a recent water event, this may not be the right fit.
- The service area claims 19 Ohio counties stretching from Greenville to Lima, Wilmington, and Hillsboro. Response times to the outer edges of that territory will differ from what Greenville-area customers experience.
- Pricing can run high. One 4-star reviewer noted $441 for 30 minutes of drain snaking. Another praised the work but called it "a little pricey." Get the free estimate in writing before authorizing work.
- This is a national franchise. The Greenville office has strong reviews, but policies, staffing, and service quality can differ from other Roto-Rooter locations.