Provider profile
SERVPRO of Hancock County
Provider snapshot
What this listing says
Hancock County homeowners dealing with water damage that led to mold growth, where having one franchise handle both extraction and remediation under Rick Franks' 23-year ownership matters.
Best for
- Findlay and Hancock County residents who need mold remediation tied to water damage, since the same crew can handle extraction, drying, and mold removal in one engagement.
- Homeowners who want 24/7 emergency response for burst pipes or flooding that could lead to mold growth if not dried quickly.
- Commercial property managers in the Findlay area who need a single vendor for water, fire, mold, and biohazard cleanup across multiple building types.
- Families dealing with post-flood mold who want a franchise with a stable local crew — Robby, Ricky, and Antonio have been named in reviews spanning multiple years.
About this company
SERVPRO of Hancock County is a restoration franchise in Findlay, Ohio, owned by Rick Franks since 2002. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm cleanup, sewage, and duct cleaning. Chase Perkins runs day-to-day production as Production Manager; Josh Franks serves as General Manager.
On the mold side, the website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of damaged materials, cleaning, and reconstruction. They handle both residential and commercial mold jobs. Because they also do their own mold testing, you should understand the conflict-of-interest implications before booking (more on that below).
Rick Franks has run this franchise for over two decades. The crew rotates, but names like Robby, Ricky, Antonio, and Kaia show up in reviews consistently from 2023 through 2025, suggesting stable staffing on the field side. The franchise serves Hancock County and surrounding areas including Fostoria, McComb, Bluffton, Benton Ridge, and Arlington.
With 48 Google reviews and a 4.5-star rating, the review volume is modest but the sentiment is overwhelmingly positive. Only 2 negative reviews appeared in the last 18 months. The owner responds to complaints and in one case personally offered to come re-inspect a property after a poor mold quote visit.
Services
Service area
Headquartered in Findlay, Ohio at 2042 Tiffin Ave. The website lists service areas including Findlay, Fostoria, McComb, Bluffton, Benton Ridge, and Arlington — all within Hancock County and neighboring areas. Reviews confirm jobs in Findlay, Upper Sandusky, Van Buren, Bloomdale, Lima, Hingham, Scott, and Richfield.
Review consensus
Chase Perkins draws the most consistent praise, named in mold and water damage reviews alike for responsiveness and clear communication. Robby and Ricky are frequently mentioned together as a reliable field pair, with reviewers noting their courtesy and thoroughness. Antonio and Kaia round out a recurring four-person crew that multiple reviewers in 2025 praised for making stressful situations manageable. JD earned specific mention for honest inspections and easy-to-talk-to demeanor. Several reviewers highlight same-day or after-hours response, including a 2 AM call that resulted in a crew arriving by 7:30 AM.
2 found across 48 total reviews at 4.5★. The single 1-star review came from a Local Guide who called for a mold remediation quote. The technician who visited said SERVPRO would charge more than a competitor before examining the mold, did not bring a ladder to inspect the attic (where the main problem was), photographed every room but never sent the promised duct-cleaning quote, and spent under 10 minutes total. The reviewer had a toddler and serious black mold. Owner Rick Franks responded within three days, called the behavior unacceptable, said he took corrective action, and offered to personally reinspect. The 3-star review reports a final bill $1,400 higher than the quote with no warning. The owner responded asking the customer to call to discuss, but did not address the pricing gap directly.
The negative reviews both involve pre-job communication failures — one a botched initial visit with no follow-up, the other a price increase with no heads-up. The actual remediation and restoration work, once it starts, draws almost uniformly positive feedback. This suggests the gap is in the sales and estimating process, not in the field crews doing the work. Owner responses are personalized rather than templated, and Rick Franks identified himself by name and tenure in the 1-star response, which is a stronger signal than a generic reply.
Chase Perkins (Production Manager — positive, named in many mold and water reviews). Robby/Robbie (field technician — positive, named across many reviews 2023-2025). Ricky (field technician — positive, frequently paired with Robby). Antonio (field technician — positive, named in multiple 2025 reviews). Kaia/Kiaien/Kaian (field technician — positive, named in multiple 2025 reviews). Gage (field technician — positive). JD (technician/inspector — positive, praised for honesty). Shane (field technician — positive, named in 2023 reviews). Eli (field technician — positive, praised for efficiency and compassion). Casey/Kasey (field technician — positive). Angie (staff — positive, mentioned for duct cleaning). Mateo (field technician — positive). Evan (field technician — positive, praised in 2023 reviews).
Ask for Chase Perkins to manage your mold job — he draws the most consistent praise. Get a written scope and price estimate before work begins, since the one pricing complaint involved a $1,400 surprise. If you need a mold inspection specifically, confirm who will come, what equipment they will bring, and when you will receive the quote in writing.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Ask whether they will accept a third-party test or recommend an independent inspector.
- One recent 1-star review describes a mold quote visit where the technician arrived without a ladder, spent less than 10 minutes, never inspected the attic where the problem was, and never sent the promised quote. The owner (Rick Franks) acknowledged this was unacceptable and offered to personally re-inspect, but the incident points to inconsistency in how initial assessments are handled.
- A 3-star review reports a final invoice that came in nearly $1,400 over the original quote with no advance communication about the increase. Get scope and pricing details in writing before work begins.
- Mold is not their primary business. Most reviews reference water damage jobs. If your issue is mold-only with no water emergency, their attention and pricing structure may reflect that.