Provider profile
Water Extraction Team
Provider snapshot
What this listing says
Greater Cleveland homeowners dealing with water damage that has led to mold, who want one company to handle extraction, drying, and remediation under a single insurance claim.
Best for
- Cleveland east-side homeowners with basement flooding that has caused mold growth, who need extraction and remediation handled together.
- Homeowners who want their restoration company to manage the insurance claim process directly, including documentation and adjuster communication.
- Situations where mold followed a water event like a burst pipe or sewage backup, and the root cause still needs to be addressed alongside the mold.
- Buyers who need emergency response outside business hours, since they operate 24/7 and promise 60-minute arrival.
About this company
Water Extraction Team is a family-owned restoration company based in Fairport Harbor, Ohio, serving the greater Cleveland metro area. Mold work is one piece of a broader operation that centers on water and fire damage restoration. They handle the full sequence: water extraction, structural drying, dehumidification, mold inspection, and mold remediation. They also do fire damage cleanup, sewage cleanup, biohazard work, and contents cleaning.
On the mold side, their website describes a process that moves from inspection and testing through containment with plastic sheeting and negative air pressure, air filtration with HEPA filters and air scrubbers, removal using antimicrobial agents, and then a final air quality test. They use thermal imaging to find hidden moisture behind walls. One reviewer mentioned LeShawn using 360-degree video equipment during the initial damage assessment, which is not standard for most restoration companies.
Katie and Nate Stansberry took ownership in 2023. The company was founded in 2007 and claims IICRC certification and 17-plus years of experience. They run a 24/7 operation and promise on-site arrival within 60 minutes. They bill insurance directly and help manage claims.
193 Google reviews at a perfect 5.0 stars is remarkable. Zero negative reviews appeared in the last 18 months. That rating with that volume puts them in rare territory for any restoration company, though the absence of any critical feedback also means there is no independent check on weaknesses.
Services
Service area
Headquartered in Fairport Harbor, Ohio. Serves the greater Cleveland metro area including Willoughby, Mentor, Painesville, Chardon, Euclid, Cleveland Heights, South Euclid, Beachwood, Solon, Ashtabula, Mentor-on-the-Lake, Westlake, North Olmsted, North Royalton, Maple Heights, Brook Park, and Bay Village.
Review consensus
Speed of response is the dominant theme. Multiple reviewers describe crews arriving within hours, even on Christmas Eve (Laura Seidel) and during storm surges. Andrew and TJ are the most frequently named field team, appearing together in at least ten reviews for water extraction and structural drying. Jordan draws praise for basement flood cleanup across several reviews. Tina Ciancibello handles phones and follow-up calls, and reviewers specifically note she checked on progress and called with schedule updates. Travis and Eric are named for managing insurance claims and keeping homeowners informed throughout the process. Nate and Scott are mentioned dispatching teams quickly. Katie, the owner, is named for hands-on involvement in a sewage backup job. Several reviewers mention the team handled all insurance documentation and communication.
0 found across 193 total reviews at 5.0★. No negative reviews found in the last 18 months. With 193 total reviews at 5.0 stars, there is no recent complaint data to analyze.
The absence of any negative reviews across 193 total is unusual. Most restoration companies, even strong ones, accumulate some friction from pricing disputes or scheduling delays. This could reflect genuinely exceptional service, or it could reflect active review management. The reviews themselves show real specificity: named staff, described situations, and detailed narratives that are consistent with genuine experiences. Multiple established Google reviewers and Local Guides are represented, lending credibility to the overall pattern.
Andrew (field technician/estimator — praised repeatedly), TJ (field technician — praised repeatedly), Jordan (field technician — praised repeatedly), Tina Ciancibello (office/phones — praised repeatedly), Travis (insurance/sales — praised), Eric B. (project management — praised), Nate (dispatch/co-owner — praised), Scott (dispatch — praised), Katie (owner — praised), Danny Verdi (estimator — praised), LeShawn (technician, 360-degree video — praised), Brian Schneider (field — praised), Josh (estimator/field — praised), Orlando (field technician — praised), David/Dave (field technician — praised), Emerson (field technician — praised), Hannah (field technician — praised), Matt (field technician — praised), Alex (field technician — praised), Jake (field technician — praised), Anthony (estimator — praised), Dade (field technician — praised), Chris (field technician — praised).
The review record is strong and consistent, with real detail from real situations. Ask for Andrew and TJ if you need water extraction or mold work in the field, and expect Tina to be your main point of contact for scheduling. Since they test and remediate mold themselves, get an independent test first if you want an unbiased scope of work.
Keep in mind
- They do both mold testing and mold remediation. A company that inspects for mold and then sells the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation scope.
- Their primary business is water damage restoration, not mold. Mold work flows from their water damage jobs. If you have a standalone mold problem with no water event, confirm they will allocate the same attention as they would for a full water-plus-mold project.
- They are headquartered in Fairport Harbor on Cleveland's far east side. If you are in Westlake, North Olmsted, or other western suburbs they list as service areas, confirm response times for your location specifically.
- A perfect 5.0 rating with no recent negatives means you cannot benchmark their weak points from reviews alone. Ask for references from recent mold-specific jobs, not just water extraction work.