Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Euclid and Greater Cleveland homeowners dealing with water damage that has led to mold growth, where having one company handle plumbing repair, water extraction, and mold removal under a single dispatch matters.
Best for
- Euclid and Cuyahoga County homeowners who need mold remediation triggered by a plumbing failure or basement flood and want one company to handle the entire sequence.
- Buyers who need weekend or after-hours emergency response for water damage that risks mold growth in older homes with basements.
- Commercial property managers in the Greater Cleveland corridor who need a single vendor for plumbing, water damage, and mold work across multiple sites.
- Homeowners filing insurance claims who want a company experienced in documentation and direct insurer coordination.
About this company
Roto-Rooter's Euclid location sits at 27575 Euclid Avenue and operates as the company's Greater Cleveland lakeshore hub. It is a franchise branch of the national Roto-Rooter chain, which has been in business since 1935. Mold remediation is one piece of a broader service menu that starts with plumbing and drain work, moves through water damage restoration, and ends with mold removal. Nick DeVries manages this location.
The Euclid branch handles mold inspection, containment, removal, and post-remediation verification. Because Roto-Rooter also does the plumbing repair and water extraction that often precede mold work, they position themselves as a single-call solution for the full chain of events from pipe failure to mold cleanup. Technicians hold IICRC credentials, and the company uses air movers, dehumidifiers, and air filtration during restoration work. The website references containment procedures and moisture source identification as part of the mold process.
This is a national franchise, not a locally owned mold specialist. The advantage is 24/7 dispatch, stocked service vehicles, and financing options through Synchrony Bank. The tradeoff is flat-rate pricing that several reviewers describe as above-market, and customer service that routes through a centralized system rather than a local office.
A 4.9-star rating across 1,459 Google reviews is unusually strong for any service company, and especially notable for a franchise operation at this volume. Most of that rating comes from plumbing and water damage work rather than mold-specific jobs.
Services
Service area
Headquartered at 27575 Euclid Avenue in Euclid, Ohio. Serves the Greater Cleveland metro area across Cuyahoga, Geauga, Lorain, and Erie counties. Specific cities listed on the website include Cleveland, Lakewood, Cleveland Heights, Shaker Heights, Beachwood, Rocky River, Parma Heights, Garfield Heights, Strongsville, North Royalton, Westlake, Bay Village, Fairview Park, North Olmsted, University Heights, Maple Heights, and Bedford. Four-county coverage is broad for a single location; confirm that mold remediation crews dispatch from Euclid to your area.
Review consensus
Rob (also referred to as Robert and Robert Hughes) appears across the most reviews, praised for thoroughness, clear explanations, and willingness to work long hours including a 7-hour weekend job finishing at 11 PM. Scott and his supervisor Ben get repeated mentions as a team, with reviewers highlighting their patience in educating homeowners during the repair process. Stephen (also Stephan/Steph) draws praise for after-hours water heater work and for staying calm during stressful situations. Larry earned a specific callout for showing the customer every step of the installation and cleaning up after each phase. Rus solved a pressure tank issue that the homeowner could not fix themselves. Same-day and same-hour response times are the most consistent praise theme, with multiple reviewers noting technicians arriving within an hour of calling, including on Sundays and during snowstorms.
1 found across 1459 total reviews at 4.9★. One detailed 1-star review from October 2025 describes a $15,000 sewer reline that went sideways. The reviewer says technicians showed up without scheduling, dug a larger hole than described, left a PVC pipe protruding 10 inches from the yard, and left debris inside the sewer line. Municipal inspectors later called it one of the worst plumbing jobs they had seen. The reviewer's attempts to reach the sewer manager went unanswered, and customer service was described as hostile. The owner responded by directing the reviewer to email Pat Swanson, the Customer Satisfaction Manager. The 3-star review from Wayne Spohn in July 2025 describes roots still present at a previously repaired work area and an inability to reach anyone at the office despite leaving messages. The owner response again directed the reviewer to Pat Swanson's email.
Both negative reviews share a common thread: post-job communication breakdowns. The initial service and the technicians themselves get positive marks even in the 1-star review, but once work is complete and a problem surfaces, reviewers describe hitting a wall trying to reach anyone by phone. Owner responses follow a template pattern, directing every complainant to email Pat Swanson with their address and review text. This suggests reputation management handled at the corporate level rather than local problem-solving. The pricing theme in 4-star reviews is also structural: Roto-Rooter uses flat-rate pricing set nationally, which means local competitors can often undercut them on straightforward jobs.
Rob/Robert/Robert Hughes (technician — praised repeatedly for thoroughness, long hours, clear explanations). Scott (technician — praised for responsiveness, saving customers money, weekend availability). Ben (supervisor — praised alongside Scott for patience and education). Larry (installer — praised for showing work step-by-step and cleanup). Stephen/Stephan/Steph (technician — praised for after-hours water heater installs and calm demeanor). Rus (technician — praised for solving a difficult pressure tank repair). Terrance (technician — praised for effort and knowledge). Alex (technician — praised for friendliness and timeliness). Pat Swanson (Customer Satisfaction Manager — appears in owner responses to negative reviews, directs complainants to email).
The technicians at this Euclid Roto-Rooter location earn strong marks, and the 4.9-star rating across nearly 1,500 reviews reflects consistent frontline service. Ask for Rob or Scott if scheduling allows. Watch for flat-rate pricing that may exceed local competitors on straightforward mold jobs, and get a direct contact name and email for the local office before work starts so you have a path to resolution if something goes wrong after the crew leaves.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. This is a conflict of interest. The company that tells you mold exists is the same company that gets paid to remove it. Consider getting an independent mold assessment before agreeing to remediation work.
- Flat-rate pricing runs higher than local competitors. Multiple 4-star reviewers specifically called out costs: $337 to replace a faucet cartridge, $400 for 40 minutes of drain clearing. Get a written estimate and compare it against at least one local mold specialist before committing.
- Customer service routes through a centralized call system, not the local Euclid office. One reviewer spent weeks trying to reach the sewer manager by phone without a returned call. The 3-star reviewer also reported unanswered messages. If you have a post-job concern, get a direct contact name and email before work begins.
- Mold remediation is a secondary service here. Roto-Rooter is first a plumbing and water damage company. If your mold problem is not connected to water damage or plumbing, a dedicated mold remediation company may bring more focused experience.