Provider profile
PuroClean Emergency Restoration
Provider snapshot
What this listing says
Lorain and Cuyahoga County homeowners dealing with basement flooding or post-water-damage mold, backed by an owner-operated PuroClean franchise running since 2014 with a 4.9-star Google rating.
Best for
- Homeowners in Elyria, Avon Lake, Lorain, or western Cuyahoga County who need water damage mitigation or mold remediation from a single provider.
- Buyers needing fast emergency response, since multiple reviewers report Trey arriving within 30 minutes to 2 hours of a call, including weekends and holidays.
- Property owners selling a home who need quick mold treatment and documentation for real estate transactions.
- Commercial facilities in Lorain or Cuyahoga County, including restaurants, clinics, and multi-unit buildings, that need a restoration company familiar with insurance coordination.
- Anyone who wants an owner-operator who handles the initial assessment personally rather than dispatching an unknown crew.
About this company
PuroClean Emergency Restoration is a PuroClean franchise in Elyria, Ohio, serving Lorain and Cuyahoga counties. Trey and Janice Bell own and operate this location, which they opened in 2014. Trey holds IICRC certifications in water restoration, mold remediation, and fire restoration. The company handles water damage, mold, fire and smoke damage, and biohazard cleanup for both residential and commercial properties.
On the mold side, they use HEPA air filtration devices for containment, infrared cameras and moisture meters to find hidden moisture, and EPA-registered disinfectants for treatment. Their website states they recommend third-party clearance testing after remediation, which is a good sign for a company that does both testing and remediation. They also run a proprietary QuickDry System for water damage that includes desiccant dehumidification and a specialty hardwood floor drying panel system.
Trey and Janice live in Avon Lake and are active in local business networks. They won the Business of the Year Award from the North Coast Chamber of Commerce and hold memberships in the Lorain County Chamber of Commerce. Before starting this franchise, both spent years in customer-facing roles, including a combined 22 years working with Disney On Ice.
A 4.9-star rating across 115 Google reviews with zero recent negatives is unusually strong. That volume over 12 years of operation suggests consistent service rather than a short burst of good reviews.
Services
Service area
Headquartered in Elyria, Ohio. Core service area covers Lorain and Cuyahoga counties, including Avon, Avon Lake, Bay Village, Cleveland, Elyria, Lakewood, Lorain, North Olmsted, North Ridgeville, Rocky River, Sheffield Lake, and Westlake. The website lists an extended reach into Akron, Medina, Brunswick, Euclid, Strongsville, and other communities, though most reviewer activity clusters in the western suburbs and Lorain County.
Review consensus
Trey draws the most praise by name. Reviewers describe him arriving quickly for initial assessments, walking customers through the insurance process, and staying in communication throughout the project. Robert and Abby (also referred to as Abigail) are the most-named field technicians, praised for being respectful of property and working efficiently. Tim and Terence form a recurring pair in reviews, consistently described as polite, hardworking, and detail-oriented. Several reviewers highlight the speed of response, with multiple accounts of the team arriving within 30 minutes to 2 hours. Insurance coordination is a repeated strength, with customers noting that Trey handles the claim process directly and reduces the burden on homeowners. One reviewer specifically noted that PuroClean quoted fairly after a competitor quoted $7,000 with unnecessary add-ons.
0 found across 115 total reviews at 4.9★. No negative reviews from the last 18 months were available to analyze. The review record within the recency window is entirely positive.
The owner, Trey, shows up by name in a large share of positive reviews, suggesting he remains directly involved in day-to-day operations rather than delegating initial contact to office staff. This hands-on ownership pattern is common in high-performing franchise locations but creates a dependency: the customer experience is closely tied to one person's availability. The absence of any recent negatives across 115 reviews is rare and worth noting as a genuine strength rather than a red flag.
Trey (owner — positive), Robert (technician — positive), Abby/Abigail (technician — positive), Jacob (technician — positive), Tim (technician — positive), Terence/Terrance (technician — positive), Brian (technician — positive), Brandi (staff — positive), Rel (staff — positive), Erin (staff — positive), Mindy (staff — positive), Rob (technician — positive).
Ask for Trey by name when you call for the initial assessment. He handles most first visits personally and manages the insurance process. For mold work specifically, request that a separate company handle the post-remediation clearance test, even though PuroClean recommends third-party testing on their website. Confirm that the same named crew members (Robert, Abby, Tim, Terence) will handle your job rather than subcontractors.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem also profits from fixing it. Ask whether they will accept a third-party inspection report, or request that a separate firm handle post-remediation clearance testing.
- This is a PuroClean franchise, not an independent company. Franchise operations can vary in staffing and quality over time, even if the current owner runs a tight operation.
- Their listed service area stretches across dozens of cities from Akron to Euclid to Medina. Response times to the outer edges of that range will differ from the core Lorain/western Cuyahoga territory where most reviewers are located.
- With zero negative reviews in the last 18 months, there is no recent complaint data to evaluate. A flawless record is good but also means you cannot identify current weak spots from review data alone.
- Most reviews focus on water damage work. The mold remediation side has fewer detailed review accounts, so ask for mold-specific references if that is your primary need.