Provider profile
Platinum Restoration Contractors
Provider snapshot
What this listing says
Northeast Ohio homeowners in Cuyahoga, Lorain, or Medina counties dealing with water damage that has led to mold, where a single contractor handling both cleanup and rebuild simplifies the insurance process.
Best for
- Homeowners in Cuyahoga, Lorain, Medina, Erie, Huron, or Summit counties who need mold remediation tied to water damage and want one contractor to handle both cleanup and rebuild.
- Property owners dealing with an insurance claim who want a contractor that manages the entire claims process and works directly with the insurance company.
- Commercial property managers who need a restoration company with a large fleet and capacity for bigger mold or water damage jobs.
- Anyone needing emergency mold or water response — they staff a live 24/7 phone line and commit to a 60-minute arrival.
About this company
Platinum Restoration is a locally owned restoration contractor based in Elyria, Ohio, serving the greater Cleveland area across six counties. Mold is one piece of what they do — they are primarily an insurance restoration company handling water damage, fire damage, and full rebuilds. They do both mold inspection and mold remediation, and they work directly with insurance companies to manage the claims process from emergency mitigation through reconstruction.
What stands out is their scope. They run a large fleet of trucks for commercial jobs, offer 24/7 emergency response with a live operator and a stated 60-minute arrival window, and handle uncommon services like electronic restoration, contents restoration, and trauma cleanup. For mold specifically, their website describes a process that includes HEPA air filtration, containment, antimicrobial treatment, and post-remediation sample testing by an independent industrial hygienist. They are a member of DKI, a national restoration network, and display IICRC credentials.
They have been operating for over 20 years and hold an A+ rating with the Better Business Bureau. The owner, Nathan, is mentioned by name in reviews. The team structure includes project managers (Travis is the most frequently named), field supervisors, and subcontractors.
At 4.7 stars across 282 Google reviews, this is a strong rating for a restoration company at this volume. The review base skews heavily toward water and fire damage restoration rather than mold-specific work, but the operational patterns — communication, timeliness, insurance coordination — carry across service lines.
Services
Service area
Headquartered in Elyria, Ohio, serving the greater Cleveland area. They list coverage across Cuyahoga, Lorain, Huron, Erie, Medina, and Summit counties. Six counties is a wide area for a single-location company — confirm response time and crew availability for locations further from Elyria.
Review consensus
Nick Harper is the standout name. He appears in more reviews than any other employee, praised for painting, drywall, vanity installation, and general repair work. Reviewers describe him as punctual, detail-oriented, and easy to work with. Travis is the most-praised project manager, noted for communication, timely estimates, and managing insurance claims. Ed draws praise for leading emergency response teams. Kevin, Joe (superintendent), Chris F., Henry, Bert, and Nicolette (office coordinator) each appear in multiple positive reviews. The consistent theme is a well-organized team where different people handle different stages and communicate well between them.
2 found across 282 total reviews at 4.7★. 2 found across 282 total reviews at 4.7 stars. One is a text-free 1-star from a single-review Google account — impossible to assess. The other says "Don't know how to drive" from a reviewer with 7 reviews; the owner responded saying they have no record of this person as a customer. Neither 1-star review describes a service experience in any detail.
The 2-star reviews are more informative than the 1-star reviews here. Louis Vasi (Local Guide, 61 reviews) reports the crew caused additional property damage and that a worker was sent for evaluation instead of a specific person named Steve, and that the signing process felt rushed. Mike Pisano describes repeated no-shows and unreturned calls. The owner responded to Pisano with a generic call-our-office reply. The owner responded to only 50% of recent negative reviews, and the responses that do exist follow a template pattern — directing the reviewer to call the office rather than engaging with the specific complaint.
Nick Harper (repair/painting — strong positive, most-mentioned employee across all reviews). Travis (project manager — strong positive, praised for communication and insurance coordination). Ed (field supervisor/emergency lead — positive). Kevin (field work — positive). Mike/Mike B/Mike W (multiple roles — mostly positive, one mention in negative context by Louis Vasi). Joe/Joe Finding (superintendent — positive). Henry (flooring/repair — positive). Chris F/Chris O (repair — positive). Nicolette (office coordinator — positive). Nate/Nathan (owner and field — positive). Bert (repair — positive). Payton (field — positive). Kyle (field — positive). Katie/Katy/Kate (painting/field — positive). Josh (repair/siding — positive). William/Will (repair — positive). Ruben (ceiling work — positive). Christian/Christian Grasso (flooring — positive). Lauri/Laurie (field — positive). Taylor (field — positive). Zach (field — positive). Larry (field — positive). Leo (painting/drywall — positive). Matt (field — positive). Jessica (field — positive). Brian (field — positive). Jeremie (lead contractor — positive). Steve (mentioned in negative review by Louis Vasi, apparently expected but not sent).
Ask for Nick Harper if your job involves painting, drywall, or finish work — his name comes up more than anyone else and the feedback is consistently strong. For project management, Travis is the one reviewers credit with keeping insurance claims on track. Watch for scheduling responsiveness early in the process: if calls are not returned promptly, escalate to Nathan, the owner, before the pattern sets in.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold also profits from removing it. Their website mentions post-remediation testing by an independent hygienist, but ask whether the initial assessment is also independent.
- This is a restoration company, not a mold specialist. Mold work is a subset of their water, fire, and disaster recovery business. If you have a standalone mold issue unrelated to an insurance claim, confirm they give it the same attention as their larger restoration projects.
- Two recent reviews describe scheduling problems — not returning calls and not showing up for appointments. One owner response directed the customer to call the office rather than addressing the specific complaint.
- One credible 2-star review from a Google Local Guide with 61 reviews reports that the crew caused additional damage to the property and that the evaluation felt rushed. No owner response was provided on that review.