Provider profile
Brad's Carpet & Upholstery Inc
Provider snapshot
What this listing says
East Liverpool tri-county homeowners needing a single company for water damage, fire restoration, and mold work from an owner-operated outfit that's been local since 1994.
Best for
- East Liverpool and tri-county area homeowners dealing with water damage, fire damage, or mold who want one local company handling the full job.
- Homeowners needing emergency water extraction at odd hours — they advertise 24/7 response and reviews confirm middle-of-the-night arrivals.
- Anyone who needs content pack-out and storage after a disaster — they offer climate-controlled storage, which not every small restoration outfit does.
- Repeat carpet and upholstery cleaning customers who want consistent crews — reviewers mention the same technicians by name across years of visits.
About this company
Brad's Carpet & Upholstery is a restoration company based in East Liverpool, Ohio, that started as a one-van carpet cleaning operation in 1994 and has grown into a five-van fleet covering water damage, fire and smoke restoration, mold remediation, and general cleaning. Brad, the owner, still works in the field and holds multiple IICRC certifications including water damage restoration, applied structural drying, fire and smoke restoration, and odor control.
Their mold remediation process includes containment of the affected area, removal and double-bagging of contaminated materials, and HEPA filtration. For water damage, they run 24-hour emergency extraction using sub-surface extractors, high-velocity air movers, and commercial-grade dehumidifiers. They also handle content pack-out and climate-controlled storage, which matters when a flood or fire displaces an entire household's belongings.
Brad has lived in the East Liverpool area his whole life and built the business there. The company has been serving what they call the "tri-county area" for over 30 years, and the contact email goes to Tammi, suggesting a small office staff. Multiple reviews mention returning to Brad's for repeat work over the years, which is unusual for a restoration company since most people only need those services once.
At 4.6 stars across 39 Google reviews with zero 1-star ratings, this is a solid track record. The review count is modest, but zero negative reviews in the last 18 months is notable for a restoration company where high-stress emergency situations often generate complaints.
Services
Service area
Based in East Liverpool, Ohio (Columbiana County). They describe their coverage as the "tri-county area" but don't name the specific counties on their website. Likely covers the surrounding Ohio-Pennsylvania-West Virginia border region given East Liverpool's location, but confirm directly.
Review consensus
Curtis is the most frequently named technician, appearing in reviews from 2017 through 2024 — a seven-year run that suggests he's a core member of the team. Reviewers pair him with different helpers (Kenny, Branden, Daniel, Chad) and consistently describe him as meticulous and courteous. Brad himself shows up in reviews for giving personal estimates and working on-site. Bob and Linda are named for tile and grout work. Diane and Tammi handle office scheduling and get praised for being easy to work with. The recurring themes are punctuality, politeness, and carpet results that exceed expectations. Multiple reviewers mention returning for repeat cleanings.
0 found across 39 total reviews at 4.6★. No 1-star reviews exist across all 39 ratings. No negative reviews of any kind appeared in the last 18 months. This is uncommon for a restoration company, where insurance disputes and emergency-job stress typically generate at least occasional complaints.
The review base skews heavily toward carpet cleaning rather than restoration or mold work. Most named-staff reviews describe carpet jobs, not water damage or mold remediation. This means the strong reputation is largely built on cleaning work. Buyers hiring for mold or water damage should ask specifically about those crews and their experience, since the reviews don't provide much restoration-specific feedback.
Curtis (technician — positive, named in 6 reviews spanning 2017-2024). Kenny (technician — positive, paired with Curtis). Branden/Brandon (technician — positive, paired with Curtis and Nate). Daniel (technician — positive, paired with Curtis). Nate (technician — positive, paired with Brandon). Brad (owner — positive, named for personal estimates and on-site work). Bob (technician — positive, tile and grout work). Linda (technician — positive, tile and grout work). Ryan (technician — positive, paired with Kevin). Kevin (technician — positive, paired with Ryan). Chad (technician — positive, paired with Curtis). Diane (office staff — positive, scheduling). Tammi (office staff — positive, inferred from contact email and scheduling references).
This is a small, owner-operated company with a clean review record and a crew led by Curtis that has been consistent for years. The reviews mostly reflect carpet cleaning rather than mold or restoration work, so if you're hiring for mold remediation specifically, ask for references from past mold jobs. Request Curtis by name if your job involves cleaning, and confirm the specific crew and process for any restoration work.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company that identifies the problem profits from fixing it. Ask whether they'll accept a third-party test or recommend an independent inspector.
- The website describes their service area as the "tri-county area" without naming specific counties or cities. Confirm they actually serve your location before scheduling, especially if you're outside Columbiana County.
- With 39 reviews over roughly 8 years, this is a low-volume review profile. The 4.6-star rating is solid but based on a small sample — one or two bad jobs could shift it meaningfully.
- The website uses some generic marketing language about their mold process but doesn't specify what testing methods they use or whether they do post-remediation clearance testing. Pin down the specifics before signing.