Provider profile
Dry Patrol
Provider snapshot
What this listing says
Central Ohio homeowners dealing with water damage that led to mold, especially in Delaware and Columbus, where one contractor handles extraction through remediation with direct insurance billing.
Best for
- Columbus metro and Delaware County homeowners who discover mold after a water emergency and want one company to handle both problems from extraction through remediation.
- Property owners who want their restoration company to handle insurance paperwork directly, since Dry Patrol bills insurance and acts as a liaison throughout the claims process.
- Homeowners in the broader central Ohio area who need 24/7 emergency response for water or sewage damage that could lead to mold if not dried quickly.
About this company
Dry Patrol is a restoration company based in Delaware, Ohio, serving the greater Columbus metro area. Their primary identity is water damage mitigation and restoration, with mold remediation and fire damage as secondary services. They are headquartered off U.S. Highway 23 North in Delaware, about 25 miles north of downtown Columbus.
On the mold side, they consult with environmental scientists to develop cleanup plans, use HEPA-filtered vacuums during remediation, and offer a third-party "all clear" mold test after the work is done. That post-remediation clearance step is worth noting because many restoration companies skip it. They also handle commercial mold jobs and frame indoor air quality as part of their mold service. Beyond mold, the service list is broad: sewage cleanup, fire and smoke damage, biohazard, hoarding cleanup, air duct and dryer vent cleaning, hardwood floor drying, and sanitization.
Founder Bryan Daughtry came from the merchant credit card processing industry and spent over 30 years as a volunteer firefighter before starting Dry Patrol. He holds six IICRC certifications. The company claims over 30 years serving Ohio, carries an A+ BBB rating, and promises a 90-minute door arrival time.
Services
Service area
Headquartered in Delaware, Ohio at 5201 U.S. Highway 23 North. Serves the central Ohio region including Columbus, Delaware, Dublin, Westerville, Worthington, Powell, Gahanna, Reynoldsburg, Pickerington, Grove City, Hilliard, Upper Arlington, New Albany, and extends as far as Marion, Mount Vernon, Circleville, and Lancaster. The claimed coverage of 30+ cities across central Ohio is broad for a single-location company.
Review consensus
Jake is the most frequently named technician across the review set, appearing in at least 15 reviews spanning 2019 through 2024, consistently praised for clear explanations, punctuality, and detail-oriented work. Dalton appears alongside Jake in many 2023-2024 reviews with the same praise for communication and clean work sites. Ken Stinnette draws praise as a knowledgeable project lead who puts homeowners at ease during stressful situations. Hayden is named across multiple reviews for handling sewage and emergency cleanup jobs with speed. Bryan Daughtry, the owner, is praised by name in a 2024 review for personally overseeing a large commercial remediation. Mike is frequently mentioned as an estimator who is easy to work with and responsive. Across reviews, the consistent themes are fast response times, teams that explain the process before starting, and clean job sites when crews leave.
0 found across 221 total reviews at 4.7★. No recent negative reviews were found in the 18-month window. Across 221 total reviews at 4.7 stars, no complaints with text appeared for evaluation. A few older 4-star reviews mention that jobs took longer than the original time estimate and that pricing felt high for emergency services, but these were framed as minor issues in otherwise positive reviews.
The review pattern shows high staff turnover typical of restoration companies, with different technician pairs appearing in different years (Aaron and Joe in 2020, Hayden and Tyler in 2021, Jake and Dalton in 2023-2024). Despite the rotation, review quality stays consistently high, which suggests the company's training and management hold up across staff changes. The 4.7 rating with 221 reviews is solid but slightly below the 4.8+ threshold that would indicate exceptional performance.
Bryan Daughtry (owner — positive, praised for personal oversight on large jobs). Jake (technician — positive across 15+ reviews from 2019-2024, praised for communication, punctuality, and detail). Dalton (technician — positive, frequent partner with Jake in 2023-2024, praised for clean work and friendliness). Ken Stinnette (project lead — positive, praised for putting homeowners at ease and careful attention to the job). Hayden (technician — positive across multiple reviews, praised for emergency response speed). Mike/Michael (estimator — positive, praised for responsiveness and clear explanations). Kristen (team member — positive, praised in a 2024 commercial remediation review). Dylan (technician — positive, praised for showing up consistently). Damien/Damian (technician — positive, praised for hard work and respectful conduct). Tyler (technician — positive, praised for duct cleaning and emergency work). Chris (technician — positive, praised for cleanup quality). Chad Holcomb (estimator/tech — positive, praised for no-cost assessments and clear process explanations). Bobby and Ryan (technicians — positive, praised for going above expectations on an out-of-state customer's flood). Breanna (technician — positive, praised for duct cleaning). Logan (technician — positive, praised for efficiency). Todd (technician — positive, praised for quick emergency response). Dakota (technician — positive, praised for zeal and effort). Anthony (technician — positive, praised for detailed duct cleaning work). Aaron and Joe (technicians — positive, praised for courtesy and timeliness). Eric (technician — positive, praised for courteous and organized work). Caleb (technician — positive, praised for cleanliness during COVID). David Ford and Michael Mueller (technicians — positive, praised for willingness to do the job correctly). Jaden (technician — positive). James (technician — positive). Justine (technician — positive).
With zero negative reviews in the recent window and a long track record of consistent praise across changing staff, Dry Patrol appears to run a well-managed operation. Ask for Jake if you want the technician who shows up most often in positive reviews. Get an independent mold test before signing a remediation contract since they do both testing and removal. Pin down the timeline and cost in writing before emergency work begins, since the few critical notes in older reviews mention time overruns and pricing surprises.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest: the company finding your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to their remediation services.
- Mold work is one piece of a broad restoration operation. If you have a complex mold situation that requires specialized containment, ask specifically about their mold crew's experience and equipment rather than assuming it is their core focus.
- The service area claim is wide, covering 30+ cities from Marion and Mount Vernon down to Circleville and Lancaster. Confirm response time and availability for locations far from Delaware.
- A few older reviews mention pricing as higher than expected, particularly for emergency services. Get a written estimate and ask about insurance coverage before work starts.