Provider profile
SERVPRO of Northwest Dayton
Provider snapshot
What this listing says
Northwest Dayton homeowners dealing with water damage that led to mold — this SERVPRO franchise handles remediation and the full packout under one roof.
Best for
- Northwest Dayton and Montgomery County homeowners who need mold remediation tied to a water damage event — the crew can handle both under one contract.
- Homeowners who need belongings packed out, stored, and returned during a mold or water damage project — this is the service reviewers mention most.
- Commercial property managers who need a single vendor for water damage, mold cleanup, and reconstruction.
- Insurance-claim situations where you want the restoration company to coordinate directly with your carrier.
About this company
SERVPRO of Northwest Dayton is a restoration franchise in Dayton, Ohio, owned and operated by brothers Greg and Gary Shooter. The Shooters grew up working in their father's construction business before opening this franchise. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, construction, and contents packout and storage.
Their mold page describes a process that follows IICRC standards: containment, HEPA filtration, antimicrobial treatment, and moisture source identification before finishing the job. They also offer contents packout — moving belongings to a secure facility for cleaning and storage during remediation or reconstruction. That packout service shows up in the majority of their Google reviews and appears to be the bread and butter of day-to-day operations.
Greg and Gary Shooter have built the franchise around a large field crew. Reviews name over a dozen different employees across packout, cleaning, and estimating roles. The company works directly with insurance carriers and handles claims paperwork on the customer's behalf.
4.7 stars across 66 Google reviews with zero negative reviews in the last 18 months is an unusually clean record. Most of the reviews describe packout and contents-handling work rather than mold remediation specifically, so buyers hiring them for mold work will want to ask about their mold-specific job volume.
Services
Service area
Based in Dayton, Ohio at 2625 Timber Ln (45414), serving northwest Dayton and Montgomery County. The franchise listing names Clayton, OH as a primary service area. Reviews mention jobs in Huber Heights. Confirm coverage for locations outside the immediate northwest Dayton area.
Review consensus
Mack and Joey are the most frequently named pair, appearing in roughly half of all text reviews for packout, furniture moving, and contents handling. Reviewers describe them as fast, careful with belongings, and good communicators. Brenda leads a cleaning crew that draws similar praise — multiple reviewers single her out by name for fire and water damage cleanup. Don appears in several reviews for demo and packout work. Azael Gonzalez handled estimates for at least three reviewers, who noted quick scheduling and clear pricing explanations. Chris is mentioned across fire, water, and cleaning jobs. The consistent theme is a crew that shows up on time, works quickly, and treats belongings with care.
0 found across 66 total reviews at 4.7★. No negative reviews in the recent window to analyze. The absence of complaints across 66 reviews at 4.7 stars is notable but does not guarantee a flawless experience — it may reflect a customer base that skews toward satisfied packout clients rather than mold remediation customers specifically.
The overwhelming majority of reviews describe contents packout and moving services, not mold remediation, water extraction, or fire cleanup. This suggests the packout crew drives most of the review volume. Buyers hiring for mold work specifically are working with a less-reviewed side of the operation.
Mack/Mac (packout lead — positive, most-mentioned employee). Joey/Joe (packout — positive, frequently paired with Mack). Don (packout and demo — positive). Brenda (cleaning crew lead — positive). Chris (various restoration — positive). Destiny (cleaning crew — positive). Shawna/Shauna (cleaning crew — positive). James/Jimmy (packout — positive). Azael Gonzalez (estimator — positive). Tyler (restoration — positive). Logan (team lead — positive). Jen (phone intake — positive). Ryan, Hunter, Jacob, Kayla, Dylan (cleanup crew — positive). Sue, Kelci, Aubrey, Jess, Tay, Roxy, Tina, Coda, Kaylena, Jamie, Destiny K. (various crew roles — positive).
This crew has a strong track record for packout and contents handling, and reviewers consistently name specific employees they want to work with again. If you are hiring them for mold remediation, ask for details on their mold-specific experience and request Mack or Don's crew if you need items moved during the project. Get an independent mold test before and after the work.
Keep in mind
- Most Google reviews describe packout and contents work, not mold remediation. Ask how many standalone mold jobs they complete per month.
- This is a SERVPRO franchise, which means the brand sets training and process standards, but staffing, pricing, and day-to-day operations are local to Greg and Gary Shooter's team.
- The mold page mentions inspection and sampling services, but the company does not do independent mold testing — you will need a separate testing firm to confirm results before and after remediation.
- Service area centers on Clayton and northwest Dayton. One reviewer mentioned Huber Heights. Confirm they serve your specific location before scheduling.