Provider profile
ServiceMaster LRG of Dayton
Provider snapshot
What this listing says
Dayton-area homeowners and businesses needing water, fire, or mold restoration from a franchise with 24/7 response and direct insurance coordination.
Best for
- Dayton homeowners dealing with water damage who need same-day emergency response and insurance claim support.
- Commercial property managers near Wright-Patterson AFB or downtown Dayton needing large-loss restoration after flooding or fire.
- Homeowners whose insurance company recommends ServiceMaster and who want to stay within their insurer's preferred vendor network.
- Property owners who need mold remediation and reconstruction handled by a single company rather than coordinating multiple contractors.
About this company
ServiceMaster LRG of Dayton is a franchise location of the national ServiceMaster Restore brand, based at 1524 E. 2nd St. in Dayton, Ohio. Their primary work is water damage restoration, but they also handle fire and smoke damage, mold remediation, storm damage, and reconstruction. They serve both residential and commercial properties, including large-loss commercial jobs near Wright-Patterson Air Force Base and the surrounding area.
The franchise operates under the ServiceMaster Restore umbrella, which gives it access to standardized training, equipment, and processes through the brand's Quality Restoration Vendor (QRV) network. Their website mentions IICRC accreditation and insurance coordination as key selling points. They offer 24/7/365 emergency response and work directly with insurance companies on claims. Nothing about their equipment or methods stands out from other ServiceMaster franchise locations.
ServiceMaster Restore as a brand has been operating for over 65 years, with 800+ locations across the United States. The Dayton franchise previously operated under the name ServiceMaster by Angler, and older reviews reference that name. The local franchise handles everything from burst pipes to tornado recovery, with multiple reviewers noting they returned for second projects.
At 4.4 stars on Google with 102 reviews, the rating is slightly below average for the restoration industry. Most negative feedback has aged out of the 18-month window, leaving just one recent complaint. The volume of text-free 5-star reviews is notable, suggesting many satisfied customers leave a rating without detail.
Services
Service area
ServiceMaster LRG of Dayton is headquartered at 1524 E. 2nd St. in Dayton, Ohio. Their blog references Oakwood and Kettering by name, and they serve the broader Dayton metro area including Montgomery County. As a franchise with 24/7 response, actual coverage may extend further, but confirmed service areas center on Dayton and its immediate suburbs.
Review consensus
Jim appears in three separate positive reviews spanning 2022 to 2026, consistently praised for managing projects and staying on top of details. Tony and Brian earned praise for keeping homeowners informed during a full-home restoration. Chris S. was called out for effective water mitigation, and Kyle for skilled restoration work. Multiple reviewers highlight fast emergency response, with one noting ServiceMaster arrived within 35 minutes on a Friday night at 9:30 PM. Communication is the most consistent theme: reviewers say they always knew what was happening and when. Several customers came back for second projects, a strong signal of satisfaction.
1 found across 102 total reviews at 4.4★. The single recent complaint describes a water damage job where the crew did decent work overall but caused additional damage. When the reviewer reported it, someone from the company called and yelled at them, followed by another employee leaving a separate hostile voicemail. The reviewer says it was eventually resolved but only after an adversarial process. The owner responded by saying they have no record of the interaction, which neither confirms nor denies the complaint.
The disconnect between field crews and office staff is worth watching. The sole recent complaint specifically calls out the office response, not the on-site work. The reviewer said the crew did decent work but the company's reaction to a damage report was hostile. This office-versus-field split is common in franchise restoration companies where field crews answer to managers who control margins. The owner's "we can't find your record" response, while possibly genuine, does not engage with the substance of the complaint.
Jim (project manager — praised in 3 reviews for detail and organization). Aaron (restoration crew — praised). Bill (restoration crew — praised). Chris S. (water mitigation lead — praised for effective drying). Chris (restoration work — praised for quality). Dylan (technician — praised for being knowledgeable and efficient). Mack (technician — praised). Nick (technician — praised). Tony (restoration lead — praised for communication). Brian (restoration crew — praised for communication). Kyle (restoration technician — praised for skillful work). Mark (emergency response — praised for fast arrival). Zach (emergency response — praised). Angela (content/packout team lead — praised across tornado recovery jobs). John (restoration — praised). Landon (restoration — praised for being helpful). Armando (restoration — praised for empathy and kindness).
For water and fire restoration in Dayton, ServiceMaster LRG has a deep bench of named, praised technicians and a track record of fast emergency response. Ask for Jim if your project involves reconstruction, and document everything in writing if the crew causes any incidental damage. The one red flag is how the office handles complaints, so keep communication in writing rather than relying on phone calls if issues arise.
Keep in mind
- They do both mold testing and mold remediation. That means the same company identifying your mold problem profits from fixing it. Consider getting an independent mold assessment before agreeing to their remediation scope.
- This is a franchise operation. Quality depends on the local crew, not the national brand. The Dayton franchise previously operated as ServiceMaster by Angler, and your experience may vary from other ServiceMaster locations.
- One recent reviewer reported that after flagging damage caused by the crew, a company representative called and yelled at them rather than working toward a resolution. The owner's response said they couldn't find a matching record.
- The 4.4-star rating across 102 reviews is below the 4.5+ range you'd want to see from a restoration company. Many older negatives have aged out, so the current snapshot may look better than the full history.