Provider profile
Thompson Restoration Associates
Provider snapshot
What this listing says
Central Ohio homeowners dealing with water damage or mold after a leak, burst pipe, or sump pump failure who want a family-owned company that has operated from Columbus since 1978.
Best for
- Columbus and Central Ohio homeowners who need emergency mold remediation tied to water damage from leaks, floods, or sump pump failures.
- Property owners who want one company to handle mitigation and reconstruction rather than coordinating two separate contractors.
- Commercial property managers needing after-hours emergency response with a 90-minute arrival commitment.
- Homeowners navigating insurance claims for water or mold damage who want a company with decades of experience managing carrier relationships.
- Condo owners dealing with multi-unit water intrusion where documentation and insurance coordination matter.
About this company
Thompson Restoration Associates is a family-owned restoration company headquartered on Refugee Road in Columbus, Ohio. They handle water damage, fire damage, mold removal, and reconstruction under one roof. Their ResQ24 emergency crews promise on-site arrival within 90 minutes, day or night.
Mold remediation is one piece of a broader operation. Their mold process includes inspection, containment, removal of unsalvageable materials, structure and contents cleaning, and a post-cleaning inspection. They recommend getting a third-party post-remediation clearance test from an independent inspector, which is a good sign that they understand the limits of self-assessment. They also handle sewage cleanup with Category 3-trained technicians and offer a contents pack-out inventory system for documenting belongings during restoration.
They have been in business since 1978, making them one of the longest-running locally owned restoration outfits in the Columbus metro. They hold IICRC credentials, work with all insurance companies, and sit on preferred vendor lists for several major carriers. Their scope extends beyond mitigation into full reconstruction and remodeling, meaning one company can take a project from emergency response through rebuild.
4.8 stars across 317 Google reviews is a strong number for a restoration company handling this volume of work. Reviewers consistently name specific field technicians rather than just praising the company in general, which suggests the crews themselves are driving the satisfaction.
Services
Service area
Headquartered at 3333 Refugee Rd in Columbus, Ohio. They list 17 Central Ohio cities including Dublin, Westerville, Gahanna, Hilliard, Grove City, Reynoldsburg, Pickerington, Pataskala, Delaware, Newark, Marysville, Upper Arlington, Circleville, Chillicothe, Springfield, and Mount Vernon. Some of these cities are 50+ miles from Columbus, so confirm response times for locations on the fringe.
Review consensus
Phil and Greg are the most frequently named duo in positive reviews, praised for working quickly, keeping spaces clean, and communicating well during mitigation. Corbin draws praise for knowledgeable initial assessments and fast scheduling. Dominique (also referred to as Dom or Dominique T) is cited for respectful, careful mitigation work across multiple reviews. Jay Robichaud earned standout praise for reconstruction carpentry, with one reviewer calling his drywall, plumbing, and flooring work exceptional. Anthony Jenkins and his crew are praised repeatedly for detailed reconstruction and fast turnaround on commercial and residential rebuilds. Reviewers frequently mention that crews explained each step of the process and worked around their schedules.
4 found across 317 total reviews at 4.8★. Two reviews describe a pattern of poor follow-through on estimates and scheduling. Jacob Herzog waited over two weeks for a quote that never arrived, calling multiple times and getting apologies but no action. Brittany Mizelle had a missed appointment, followed by an estimate sent to the wrong email address. The owner responded to Mizelle's review, acknowledging the missed appointment due to staff circumstances and stating the estimate was sent next business day. Terry Jones, a Local Guide with 18 reviews, described Dom and Phil refusing to extract water during sump pump mitigation, instead attempting to dry soaked carpet and pad with fans alone. Jones says the crew eventually conceded after days, broke items without reporting it, and dumped dirty water in the front yard. Daphne Hess initially left a positive review, then edited it after discovering her vinyl plank flooring had hidden water damage that Thompson missed. The owner responded that the signed scope of work did not include the flooring check and that Hess had declined further services.
The estimate follow-up failures (Herzog and Mizelle) point to an office-to-field handoff problem rather than a crew quality issue. Field crews like Phil, Greg, and Dominique earn strong praise once they arrive, but the scheduling and quoting process has dropped the ball for at least two customers in the last 18 months. Owner responses appear on 2 of 4 negatives. The two responses engage with specifics, referencing contract scope and staff circumstances, rather than using template language. The two unanswered reviews, including the most detailed negative from Terry Jones, received no response.
Corbin (estimator/assessor — positive). Phil / Phil H (mitigation technician — positive in many reviews, negative in one). Greg / Gregory (mitigation technician — positive). Dominique / Dom / Dominique T (mitigation technician — positive in many reviews, negative in one). Jay Robichaud (reconstruction/carpentry — positive). Josh / Joshua / Joshua L (mitigation technician — positive). Anthony / Tony / Anthony Jenkins (reconstruction lead — positive). Mike (estimator — positive). Robert (reconstruction — positive). Erin (restoration — positive). Eric (restoration — positive). Parker (mitigation/masonry — positive). Joe / Joe B (mitigation/reconstruction — positive). Luke (mitigation — positive). Chris B (emergency crew — positive). Arianny (support — positive). Luis (support — positive). Larry (masonry — positive). Ron (reconstruction — positive). Troy (reconstruction — positive).
The field crews at Thompson earn their 4.8-star rating. Ask for Phil and Greg for mitigation work, or Anthony for reconstruction. The weak link is the front office: get your estimate appointment and quote deadline in writing, and follow up if you do not hear back within the promised window. If you are hiring them for mold specifically, ask whether your project lead holds the IICRC Applied Microbial Remediation certification.
Keep in mind
- Two of the four recent one-star reviews describe being ghosted after requesting estimates, with weeks passing without callbacks. If you request a quote, set a specific follow-up date and hold them to it.
- Mold remediation is a secondary service here. This is primarily a water and fire damage restoration company. If you need mold-only work unrelated to water damage, ask whether their crew has recent mold-specific project experience.
- Their service area stretches from Chillicothe to Mount Vernon to Springfield, covering a wide swath of Central Ohio. If you are on the fringe of that range, confirm response times before booking.
- One negative review describes a mitigation crew that initially resisted extracting standing water, which the reviewer believes led to carpet replacement that could have been avoided. Ask upfront what extraction methods they plan to use on your job.