Provider profile
iDry
Provider snapshot
What this listing says
Columbus homeowners dealing with basement mold or water damage in older clay-soil neighborhoods like Clintonville, German Village, and Upper Arlington, where Curtis Teets has worked since 1995.
Best for
- Columbus homeowners with basement mold tied to clay-soil moisture intrusion, particularly in pre-1970s neighborhoods like Clintonville, German Village, and Bexley.
- Anyone who needs water damage and mold handled by the same crew without coordinating multiple contractors.
- Homeowners dealing with pet odor, smoke damage, or sewage-related smells who want ozone and hydroxyl treatment rather than surface masking.
- Property managers or estate attorneys who need discreet hoarding cleanup with biohazard handling.
About this company
iDry Columbus is an owner-operated restoration company based in downtown Columbus, Ohio, covering water damage, mold remediation, odor removal, and hoarding cleanup. Curtis Teets runs the operation and has since 1995. This is not a franchise — one phone number reaches the people who show up.
iDry handles both mold testing and remediation in-house, which is a conflict of interest worth knowing about (more on that below). On the equipment side, they use FLIR thermal cameras and pin/pinless moisture meters to map hidden moisture before cutting drywall, HEPA filtration and containment with negative air pressure during remediation, and ozone generators and hydroxyl treatments for odor work. They follow IICRC S520 on mold jobs and use third-party clearance testing after remediation — the clearance lab is independent of iDry. Xactimate line-item estimates are standard, which matches the format insurance adjusters expect.
Curtis Teets has been doing restoration in Columbus for roughly 30 years. His wife Cathryn handles the office and client intake. The company serves Franklin County, Delaware County, and surrounding suburbs, claiming 60-minute dispatch across the metro area. They work residential and commercial jobs.
A 4.9-star rating on 62 Google reviews is unusually strong. The volume is modest, but the consistency is notable — only one review falls below 5 stars among those with complaints, and multiple reviewers mention returning for second projects.
Services
Service area
Headquartered at 175 S 3rd Street, Columbus, Ohio. Serves Franklin County, Delaware County, and surrounding communities including Dublin, Hilliard, Westerville, Gahanna, Reynoldsburg, Grove City, Pickerington, New Albany, Upper Arlington, Bexley, Worthington, Grandview Heights, Powell, Clintonville, Whitehall, Groveport, Canal Winchester, Pataskala, Delaware, and Sunbury. The claimed coverage area extends well beyond the Columbus metro core — confirm dispatch times for outlying addresses.
Review consensus
Curtis Teets draws the most praise by far — reviewers describe him as honest, knowledgeable, and hands-on. Multiple people note he personally inspects jobs, explains findings in plain language, and avoids upselling. Cathryn (also referred to as Cathy, Kathy, or Catherine) gets consistent praise for responsiveness on the phone and warmth during intake. Several reviewers mention same-day or next-day response, including after-hours and weekend calls. Repeat customers appear: Michelle Marko used them twice, and Kevin Kemp called them back for a second issue. Reviewers who compared iDry to other companies — including franchise operations — specifically praise the pricing transparency and willingness to say when work is not needed.
1 found across 62 total reviews at 4.9★. One reviewer described a promising start that went nowhere. Curtis visited promptly and identified the problem, but days passed with no quote. The reviewer followed up multiple times, was once confused with another customer, and ultimately got no response. The issue was actively worsening during the delay. No owner response was posted to this review.
With only one negative review in the visible window, there is no pattern to identify. The single complaint — a communication breakdown during the quoting phase — does stand out against a company whose positive reviews consistently cite fast communication as a strength. The absence of an owner response to the lone 1-star review is a missed opportunity, since the company's overall responsiveness is otherwise a selling point.
Curtis Teets (owner — overwhelmingly positive across 30+ reviews, praised for honesty, knowledge, and hands-on involvement). Cathryn/Cathy/Kathy/Catherine (office/intake, co-owner — positive across 10+ reviews, praised for warmth and responsiveness). Chad (field staff — positive in one review, recommended a dehumidifier solution for a humidity issue). John/Jon (field staff — positive in older reviews, praised for professionalism and honest assessments).
Ask for Curtis by name and confirm he will personally inspect your job — that direct involvement is what reviewers value most. Get your quote timeline in writing at the initial visit, since the one negative review describes a follow-up breakdown that contradicts the company's usual responsiveness. If you are uncomfortable with the same company testing and remediating, arrange your own pre-remediation inspection and let iDry handle the remediation only.
Keep in mind
- iDry does both mold testing and mold remediation. That means the same company scoping the problem also profits from fixing it. Ask whether they will accept a third-party inspection you arrange independently, or request that only the post-remediation clearance testing (which they already outsource) guide the final scope.
- One reviewer reported being ghosted after an initial visit — Curtis came out, assessed the problem, promised a quote, and then multiple follow-up calls went unanswered. If your job requires a quote turnaround, get a timeline commitment in writing.
- The 60-minute dispatch claim covers the Columbus metro area, but their service area list stretches to Delaware, Sunbury, Pataskala, and Canal Winchester. Confirm response times for addresses outside Franklin County.
- With 62 reviews over roughly 7 years, the per-year volume is relatively low. The rating is excellent, but the sample size means a few negative experiences could shift the average quickly.