Provider profile
Integrated Restoration
Provider snapshot
What this listing says
Northeast Ohio homeowners and commercial property managers dealing with water, fire, or mold damage who want a single locally owned company to handle mitigation through rebuild with direct insurance coordination.
Best for
- Cleveland-area homeowners facing water or mold damage who want one company to handle everything from mitigation through drywall repair and repainting.
- Commercial property managers and facility leads in Cuyahoga, Lake, Geauga, Lorain, or Erie counties who need a restoration company with an MSA program for priority dispatch.
- Homeowners dealing with insurance claims after a burst pipe, fire, or storm who want a company that documents damage in Xactimate before the adjuster arrives.
- Property owners who had a bad experience with a franchise restoration company and want a locally owned alternative with direct access to management.
About this company
Integrated Restoration is a family-owned restoration company based on St Clair Avenue in Cleveland, operating since 2000. Mold remediation is one piece of a broader operation that covers water damage, fire and smoke damage, storm damage, roofing, and remodeling for both residential and commercial properties across five Northeast Ohio counties.
What stands out here is the insurance coordination side. They use Xactimate and Cotality, the same estimating software insurance adjusters use, and they meet adjusters on-site to walk through damage documentation. They start photo documentation, moisture readings, and drying logs before an adjuster arrives. For commercial clients, they offer an MSA (Master Service Agreement) program for priority response. They claim on-site arrival within 60 minutes for emergencies.
They hold IICRC certification, EPA Lead-Safe certification, and a BBB A+ rating. The company handles both mold testing and mold remediation in-house, along with offering financing for restoration work.
4.9 stars across 88 Google reviews is notably strong. Zero customers left a negative review in the past 18 months. Multiple reviewers specifically note that this company did not push unnecessary insurance claims or upsell work, which is unusual in the restoration industry.
Services
Service area
Headquartered in Cleveland, Ohio. Serves Cuyahoga, Lake, Geauga, Lorain, and Erie counties. Named cities include Cleveland, Lakewood, Parma, Westlake, Strongsville, Beachwood, Solon, Mentor, Shaker Heights, University Heights, Cleveland Heights, Rocky River, Chagrin Falls, Chardon, Sandusky, Elyria, and Lorain.
Review consensus
Reviewers consistently name Kevin Dellatre (estimator), Jake (contract manager), Dom/Dominic (mitigation and mold), Ricky Kertis (management), and Martin (management and coordination) as standouts. The most common themes are fast response times, clear communication throughout the project, honest assessments that did not push unnecessary insurance claims, and quality repair work. Several reviewers describe the company handling insurance paperwork and adjuster coordination with no out-of-pocket cost. Multiple reviewers hired them for water damage mitigation and mold removal together, praising the end-to-end process.
0 found across 88 total reviews at 4.9★. No negative reviews (1-3 star) were posted in the last 18 months across 88 total reviews at 4.9 stars. One reviewer (Linda Tomajko Ozello) initially left a poor review citing miscommunication but updated it to 5 stars after the company followed up, inspected her attic, and resolved the issue. That update pattern suggests the company actively monitors and responds to complaints.
The absence of recent negatives across 88 reviews is unusual for a restoration company. Two structural factors likely contribute: this is a locally owned operation (not a franchise), so the same management team (Ricky, Martin, Mike) appears in reviews spanning years. And multiple reviewers specifically contrast Integrated with franchise competitors, noting that this company returned calls when others did not or gave honest assessments instead of upselling. The company actively manages its reputation. At least one reviewer updated a negative review to positive after the company followed up directly.
Kevin Dellatre (estimator — praised repeatedly for responsiveness, communication, and honest assessments). Jake (contract manager — praised for making the process simple and effortless). Dom/Dominic (mitigation technician — praised for mold and water damage work, communication, and knowledge). Ricky/Ricky Kertis (management — praised for fast response, insurance navigation, professionalism). Martin (management/coordination — praised for on-time coordination and professionalism). Mike/Mike Stuckart (management — praised for personal attention and follow-through). Dean (repair technician — praised for drywall repair quality). Devin (repair technician — mentioned alongside Dean for drywall work). Ryan (technician — praised for texting updates on arrival). Ivan (crew — praised for roofing work). Jenna (sales — praised for knowledge and explaining services). Jim (mentioned alongside Kevin as great to work with).
This company has an unusually clean review record for the restoration industry. Ask for Kevin for estimates, and Dom or Ricky for mold-specific work. Since they do both testing and remediation, get a second opinion on any mold test results before authorizing a large remediation job.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company telling you whether you have a problem is also the one getting paid to fix it. Consider getting an independent mold test before committing to remediation.
- Mold remediation is a secondary service within a general restoration company. If your situation is mold-only with no water or fire damage involved, a mold-focused specialist may bring more targeted experience.
- Their service area spans five counties across Northeast Ohio. If you are on the outer edges (Erie County, parts of Geauga), confirm response times for non-emergency work before signing.
- The website is heavy on marketing language and light on specifics about mold remediation methods or equipment. Ask directly about their containment and air filtration approach before work begins.