Provider profile
Teasdale Fenton Cleaning & Property Restoration
Provider snapshot
What this listing says
Greater Cincinnati homeowners dealing with water damage that led to mold, who want a single company to handle extraction, drying, remediation, and reconstruction under one contract.
Best for
- Cincinnati, Dayton, or Northern Kentucky homeowners who discover mold after a water damage event and want one company to handle the full sequence from water extraction through mold removal and rebuild.
- Commercial property managers needing mold remediation with air sampling documentation, including hotels and multi-tenant buildings.
- Homeowners with basement or crawl space mold who want a company with 24/7 emergency availability and weekend response.
- Buyers who value the convenience of a single vendor for testing, remediation, and reconstruction over hiring separate firms for each phase.
About this company
Teasdale Fenton Cleaning & Property Restoration is a Cincinnati-based cleaning and restoration company that claims roots dating to 1830. Mold remediation is one division within a much larger operation that includes carpet cleaning, rug cleaning, duct cleaning, water damage restoration, fire damage restoration, and reconstruction. They handle both residential and commercial properties across Greater Cincinnati, Dayton, and Northern Kentucky.
What stands out for mold work is the water-to-mold pipeline. Because they run water damage mitigation, drying, mold testing, mold remediation, and reconstruction all in-house, they can take a flooded basement from emergency extraction through mold removal and rebuild without subcontracting. Their completed job descriptions reference negative air pressure containment and air sampling with Bio-Pump Plus equipment. They also do commercial mold work, including a Courtyard by Marriott project in Columbus.
The company operates at scale. With 1,900 Google reviews and a dedicated Water & Mold Team Coordinator (Jenny Dossenback, per their own website testimonials), this is not a two-truck operation. Troy Purdin serves as VP of Operations and personally responds to many negative reviews. They hold an IICRC affiliation and maintain sister companies for rug cleaning and pressure washing.
At 4.5 stars across 1,900 reviews, the rating is solid but not exceptional. The volume tells you this company does high transaction counts, especially in carpet and duct cleaning. Most negatives relate to the cleaning side of the business rather than restoration or mold work.
Services
Service area
Headquartered at 12145 Centron Pl, Cincinnati, OH 45246. Serves the Greater Cincinnati metro area including Dayton, OH and Northern Kentucky cities such as Florence, Covington, Newport, Erlanger, and Union. Their website lists 150+ cities across southwest Ohio, southeast Indiana, and Northern Kentucky. They completed a commercial mold job in Columbus, OH, suggesting they travel for larger projects.
Review consensus
On the restoration and mold side, Bob drew specific praise for basement mold work from Gareth Stedman. Taylor earned recognition for weekend mitigation response, and Zack for renovation quality (Jill Crawford). Jenny Dossenback, the Water & Mold Team Coordinator, and Mr. Stover's mold team were praised by name on their own website testimonial from a crawl space remediation job. Shane was recognized for navigating the water damage restoration and insurance process. On the cleaning side, Lee, Ricky, Rashad, Dave, Dylan, Kevin, and Sally Bolger all received individual praise for carpet, duct, or upholstery work. Scheduling staff Sally, Nikki, and Ebony were called out positively for ease of booking.
25 found across 1900 total reviews at 4.5★. Rushed cleaning jobs are the most common complaint. Multiple reviewers describe technicians spending 20-45 minutes on entire homes, with stains still visible afterward (Sheree Schelldorf, April Rich, josh louda, Darcel Beattie, Becca B). Price disputes are the second pattern: Chad Mangan, Kate Bridgman, Becca B, and Clove Y all describe arriving technicians reclassifying room sizes or adding upsell charges that were not disclosed on the phone. Chad Mangan's owner response confirmed technicians receive compensation for upselling. Management responsiveness is a third pattern: Renee updated her review four times over three months without receiving any acknowledgment. Greg Weimer went a full business week without a callback after property damage. Mary Lou Bolce made six calls requesting Troy and never connected. Chris Neskovski experienced two consecutive no-call no-shows. On the positive side, several owner responses show Troy Purdin offering free re-cleans or refunds (josh louda received a full refund, Chris Neskovski was offered free service, Jen Singer received a refund after Troy reached out). Two owner responses appear mismatched to the complaint (tina lewis, Misty D), where Troy's reply references a positive experience that doesn't match the negative review text.
Nearly all negatives target the high-volume cleaning divisions (carpet, upholstery, ducts), not the restoration or mold side. This suggests a structural split: the restoration crews handling water and mold work operate differently from the cleaning technicians handling coupon-driven carpet jobs. The upselling pattern confirmed by the owner's own response (technicians get paid more for adding services) creates a predictable friction point on cleaning visits. Troy Purdin responds to roughly 60% of negatives, sometimes with detailed explanations and concrete remedies, but several responses appear to be copy-pasted onto the wrong review. Three separate "can't find you in our system" responses (Jeff Hill, Jen Singer, Greg Weimer) suggest either a CRM limitation or that jobs are booked under different names than the reviewer uses on Google.
Bob (mold remediation — positive). Taylor (mitigation — positive). Zack (renovation — positive). Jenny Dossenback (Water & Mold Team Coordinator — positive, from website testimonial). Mr. Stover (mold team — positive, from website testimonial). Shane (water damage coordination — positive). Ethan (basement restoration — positive). Sally/Sally Bolger (scheduling/sales — positive). Nikki (scheduling — positive, but Alisha Eustace reported rude voicemail from a Nicole). Ebony (scheduling — positive). Dave (ducts/cleaning — positive). Dylan (ducts — positive). Lee (carpet cleaning — positive). Mike (carpet cleaning — positive). Ricky (cleaning — positive). Rashad (cleaning — positive). Kevin (carpet cleaning — positive). Josh (upholstery — positive). Angel (cleaning — positive). Ryan (ducts — positive). Jeff (dryer inspection — positive). Bryan (dryer vent — positive). Matt (ducts — positive). Darrell (ducts — positive). Bill Tauber (restoration — positive). Troy Purdin (VP of Operations — mixed: responsive on Google but multiple reviewers report inability to reach him by phone). Nicole (phone staff — negative, from tina lewis and Alisha Eustace). Dana (phone staff — negative, from tina lewis). Marcus (CSR manager — neutral, from Chris Neskovski). Margaret (office — neutral, from Chris Neskovski). James (cleaning tech — negative, from tina lewis). John (carpet tech — neutral, from Renee). Storm (carpet tech — neutral, from Renee).
For mold and water damage restoration, ask specifically for the restoration division and confirm your crew includes people like Bob, Taylor, or someone from Jenny Dossenback's mold team. The restoration side of this company earns meaningfully better reviews than the cleaning side. Get every cost in writing before work begins, specify the scope in your contract, and if you need management attention, email Troy Purdin directly at troyp@teasdalefenton.com rather than waiting for a callback.
Keep in mind
- Teasdale Fenton does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Ask whether they will accept a third-party test result or recommend an independent testing firm.
- Multiple reviewers report final prices exceeding phone quotes, with technicians adding charges for room size, pet treatments, or extra services on arrival. Get your scope and price locked down in writing before the crew shows up.
- Several reviewers describe repeated difficulty reaching management. Troy Purdin, the VP, responds to Google reviews but at least four customers report calling multiple times over weeks without getting a callback.
- The bulk of their reviews and day-to-day work involve carpet and duct cleaning, not mold remediation. Make sure the crew assigned to your mold job has restoration credentials, not just cleaning experience.
- Their service area list includes 150+ cities spanning southwest Ohio, Northern Kentucky, and southeast Indiana. Confirm response times and crew availability for locations outside the Cincinnati metro core.