Provider profile
SERVPRO of Downtown Cincinnati/Team Roberts & Parsons
Provider snapshot
What this listing says
Downtown Cincinnati homeowners and businesses dealing with water-triggered mold problems who want a single franchise team to handle extraction, remediation, and reconstruction under one insurance claim.
Best for
- Cincinnati homeowners with water damage that has turned into mold — they handle extraction through remediation and reconstruction in one scope of work.
- Commercial property managers needing fast response from a franchise team that coordinates directly with insurance carriers.
- Situations where mold has reached the HVAC system — they offer air duct cleaning alongside remediation, so you do not need a separate contractor.
- Buyers who want a single point of contact — Hannah Garland handles scheduling and communication and appears in the majority of positive reviews.
About this company
SERVPRO of Downtown Cincinnati is a franchise operation in the Cincinnati metro run by husband-and-wife duo Julie and Tony Roberts alongside their business partner Mike Parsons. They launched this specific location in early 2023, but their SERVPRO ownership history stretches back nearly two decades to their first franchise in Madison, Rockcastle, Garrard, and Lincoln Counties in Kentucky. The trio now operates close to a dozen SERVPRO franchises across Indiana, Kentucky, and Ohio.
Mold is one piece of a broader restoration operation. They handle the full water-to-mold pipeline: emergency water extraction, drying, mold testing, remediation using containment and air scrubbers, and then reconstruction of damaged drywall, flooring, and finishes. Their mold page describes antifungal and antimicrobial treatments, HEPA vacuums, and contents packout to a secure facility during remediation. They also offer HVAC and air duct cleaning following NADCA standards, which matters for mold situations where airborne contamination reaches the ductwork.
The Roberts-Parsons team won the 2017 Kentucky SERVPRO Franchise of the Year award, selected from over 25 Kentucky franchises. Tony Roberts and Mike Parsons grew up together and attended the University of Kentucky before entering the restoration business. Their franchise staff trains at SERVPRO's corporate training facility and holds IICRC-industry certification.
48 Google reviews produce a perfect 5.0 rating with no negative reviews in the last 18 months. That rating is unusual for any restoration company at any volume. The caveat: 48 reviews is a modest sample, and many reviewers have low review counts, which makes it harder to draw firm conclusions about long-term consistency.
Services
Service area
Based in downtown Cincinnati, Ohio at 250 E 5th Street. Their website lists Pendleton, OH as a service area. The owners operate nearly a dozen SERVPRO franchises across Ohio, Kentucky, and Indiana, but confirm this specific location covers your area before scheduling.
Review consensus
Hannah Garland draws the most consistent praise, mentioned by name in roughly 20 of 48 reviews. Reviewers describe her as communicative, helpful with scheduling, and attentive throughout the cleanup process. Brian receives praise for odor removal work. Sean earned a callout for professionalism. Derek and his team drew praise for deep cleaning. Taylor Jump is referenced as a go-to contact for ongoing issues. Insurance agents Robert Lewis and Tawnya Cole both speak positively about working with this franchise as a preferred vendor. Multiple reviewers highlight fast response times for water emergencies and the team checking in before leaving a job site.
0 found across 48 total reviews at 5.0★. No complaints to report. Zero negative reviews (1-3 star) appear in the last 18 months across 48 total reviews at 5.0★.
The review profile has a distinct clustering pattern: a large batch of 5-star reviews arrived in November 2023 and another cluster in July 2024, many mentioning Hannah Garland by name in similar phrasing. Several of these reviewers have only 1-2 total Google reviews. This is consistent with an employee-driven review solicitation effort rather than organic review accumulation. The praise for Hannah is likely genuine — she clearly plays a central customer-facing role — but the volume and timing suggest coordinated asks rather than spontaneous feedback.
Hannah Garland (marketing representative/scheduling — overwhelmingly positive, mentioned in ~20 reviews). Brian (service technician — positive, praised for odor removal). Sean (technician — positive, praised for professionalism). Derek (technician/team lead — positive, praised for deep cleaning). Taylor Jump (contact/coordinator — positive, praised as go-to for issues). Texas Bryor (technician — positive, identified issues and proposed solutions). Isaiah (technician — positive, identified issues and proposed solutions).
Ask for Hannah Garland when you call — she is clearly the primary customer-facing contact and the person most reviewers credit with smooth communication. Before agreeing to mold remediation, get an independent mold test from a company that does not also do remediation work. The franchise owners have deep SERVPRO experience, but confirm your assigned technicians have relevant mold remediation credentials, not just general restoration training.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company deciding whether you have a mold problem is the same one that profits from fixing it. Get an independent test before committing to remediation.
- This Cincinnati location opened in early 2023. The owners have nearly 20 years of SERVPRO experience across other franchises, but the local crew is relatively new. Ask how long your assigned technicians have worked at this location.
- Many of the 48 Google reviews come from accounts with only 1-2 total reviews and cluster around the same dates (November 2023, July 2024). This pattern is common with franchise review solicitation campaigns and does not necessarily reflect organic feedback.
- Their service area page lists only Pendleton, OH. Confirm they serve your specific neighborhood before scheduling, especially if you are outside the I-275 loop.