Provider profile
SERVPRO of Downtown Cincinnati/Team Phillips & Smith
Provider snapshot
What this listing says
Downtown Cincinnati and Mount Auburn homeowners dealing with water damage or basement flooding who want a locally owned SERVPRO franchise with 24/7 response and insurance coordination.
Best for
- Homeowners in downtown Cincinnati or Mount Auburn who need water damage and mold handled by the same crew under one scope of work.
- Property owners who want a restoration company that coordinates directly with their insurance carrier on claims paperwork.
- Commercial property managers needing 24/7 emergency response for water, fire, or sewage events in the Cincinnati core.
About this company
SERVPRO of Downtown Cincinnati / Team Phillips & Smith is a locally owned SERVPRO franchise based on Auburn Avenue in the Mount Auburn neighborhood. Owners Jason Phillips and Jeff D. Smith run both residential and commercial restoration out of this central Cincinnati location. Mold is one of several services alongside water damage, fire damage, storm response, sewage cleanup, and construction.
Their mold page describes a standard SERVPRO remediation process: containment, air scrubber and HEPA vacuum filtration, antimicrobial treatments, and removal of damaged materials like drywall and carpet. They also offer mold sampling and packout services for contents. On the water damage side, they handle structural drying and sewage cleanup, and their sewage page references following IICRC S500 standards. Nothing on the website distinguishes their equipment or methods from what other SERVPRO franchises offer.
Services
Service area
Based at 2021 Auburn Ave in Cincinnati, Ohio. Their listed service areas are Mount Auburn and Downtown Cincinnati. The website also states the storm team travels for natural disasters outside their regular territory.
Review consensus
Taylor gets the most mentions -- four reviewers specifically name her for responsiveness, insurance coordination, and communication. Antonio and his team are praised repeatedly for basement flood cleanup work, with reviewers noting they were communicative and thorough. Ronald Fields drew praise for a basement mold job. Jeff Smith is called out by name for insurance help and keeping a homeowner informed during a basement flood. Larry and Randy are highlighted for responsiveness and genuine concern for clients.
0 found across 23 total reviews at 5★. No negative reviews found in the last 18 months. With only 23 total reviews, the absence of complaints is worth noting but not conclusive -- the sample is small.
Many reviews arrived in a tight cluster during late October and early November 2024, with several being text-free 5-star ratings from single-review accounts. This pattern is common in franchise review solicitation campaigns. It inflates the count without adding useful signal for buyers.
Taylor (project coordinator/customer contact -- positive, named in 4 reviews for communication and insurance help). Antonio (crew lead -- positive, praised for basement flood work in 2 reviews). Cole Hegyi (technician -- positive, praised for home restoration). Joe (crew member -- positive, praised alongside Antonio). Nathan (technician -- positive, praised for going above and beyond). Gabe (technician -- positive, praised alongside Nathan). Ron (technician -- positive, praised alongside Nathan). Ronald Fields (technician -- positive, praised for mold work and customer service). Larry (team member -- positive, praised for responsiveness). Randy (team member -- positive, praised for responsiveness). Kristy (coordinator -- positive, praised for speed and efficiency). Jason Phillips (owner -- positive, praised for home restoration work). Jeff Smith (owner -- positive, praised for insurance coordination).
Every review with text praises communication and speed, and Taylor is the person most consistently named for keeping homeowners informed during insurance-covered jobs. The review base is small and heavily clustered, so treat the perfect rating cautiously. Ask for Taylor if your job involves an insurance claim.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest -- the same company that tells you how bad the problem is also profits from fixing it. Consider getting an independent mold assessment before signing a remediation contract.
- This is a SERVPRO franchise. The website content is largely templated across the franchise system, so the specific equipment and processes described may reflect corporate messaging rather than what this particular location uses on your job.
- Their listed service area is narrow -- Mount Auburn and Downtown Cincinnati -- but the website also claims they can travel anywhere for storm work. Pin down whether your property falls in their regular service zone before scheduling.