Provider profile
1-800 Water Damage of Cincinnati / Dayton OH
Provider snapshot
What this listing says
Cincinnati and Dayton homeowners dealing with water damage that has led to mold, where having one crew handle extraction through remediation under a single Belfor-backed franchise simplifies the process.
Best for
- Homeowners in the Cincinnati-to-Dayton corridor who need water extraction and mold remediation handled by one company
- Commercial property owners, including condo complexes and office buildings, who need after-hours restoration work with minimal business disruption
- Homeowners navigating insurance claims for water or mold damage, since this crew actively coordinates with adjusters and documents losses
- Basement flood situations where mold risk is high and same-day emergency response matters
About this company
1-800 Water Damage of Cincinnati / Dayton is a Belfor franchise based at 12123 Princeton Pike in Cincinnati, covering the corridor between Cincinnati and Dayton. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation, fire and smoke damage, and sewage cleanup. Jason Byrd owns this location and is frequently named in reviews as hands-on during initial assessments.
On the mold side, they follow IICRC S520 guidelines and list thermal imaging cameras, low-grain dehumidifiers, and HEPA air movers among their equipment. They also hold EPA Lead Safe certification. The website describes containment and treatment for both residential and commercial properties, including after-hours work for businesses that need discretion. Nothing here is unusual for a Belfor franchise location, but the equipment list is more specific than many competitors publish.
As a franchise, this location is independently owned and operated but backed by Belfor's national resources, training programs, and continuing education partnerships. Jason Byrd runs the Cincinnati/Dayton territory with a team that includes Jordan, Juan, Luis, and several field technicians. Multiple reviewers mention repeat use of this company across different incidents.
A perfect 5.0 stars across 68 Google reviews is rare for any restoration company. Most of the volume comes from water damage jobs rather than mold-specific work, but several reviewers specifically mention mold remediation and basement mold cleanup. The consistency of praise around communication and responsiveness is notable.
Services
Service area
Headquartered at 12123 Princeton Pike in Cincinnati, Ohio. Serves the Cincinnati and Dayton metro areas including Mason, Kings Mills, Lebanon, South Lebanon, Hamilton, Oxford, Fairfield, Middletown, Monroe, Trenton, West Chester, Springboro, Beavercreek, and Centerville. The service area spans a roughly 60-mile north-south corridor between the two cities.
Review consensus
Jason Byrd gets the most mentions by far. Reviewers consistently praise his fast response times, clear explanations during initial assessments, and hands-on involvement throughout projects. Jordan is mentioned in several reviews for field work and project management. Juan and Luis drew specific praise from even the one negative reviewer for being responsive and communicative during water extraction. David, Louisa (also referred to as Luisa, Lucia), Tyler B., and Jennifer are named across multiple positive reviews for being punctual, informative, and careful with customer property. One reviewer noted the team took extra care with music equipment in a recording studio. Several reviewers are repeat customers who came back for second or third incidents.
1 found across 68 total reviews at 5.0★. 1 found across 68 total reviews at 5.0 stars. A 2-star review from March 2026 describes a pricing dispute. The reviewer says the company quoted water restoration and reconstruction as a package, but when the reconstruction phase arrived, the owner and reconstruction manager said the verbal quote only covered water mitigation. Two witnesses were present for the original quote, according to the reviewer. Jason reduced the cost as a concession, but the reviewer ended up paying more for outside reconstruction than the original combined quote. The reviewer praised Juan and Luis for the water work itself and recommended getting all pricing in writing. The owner responded with a generic thank-you and apology that did not address the specific pricing dispute.
The owner response to the sole negative review is a template-style message that thanks the reviewer and expresses regret without engaging with the pricing specifics. This is a single data point, so it does not establish a pattern. However, the contrast between the detailed complaint and the generic response is worth noting. On the positive side, the volume of reviews naming Jason personally and describing repeat business suggests genuine relationship-building rather than transactional service.
Jason Byrd (owner — overwhelmingly positive, named in 15+ reviews for responsiveness and knowledge). Jordan (project manager/field lead — positive across multiple reviews). Juan (water extraction technician — positive, praised even in the negative review). Luis/Louis/Louisa/Luisa/Lucia (field technician — positive across many reviews, frequently paired with other team members). David (field technician — positive, praised for thoroughness and trustworthiness). Tyler B. (field technician — positive, one reviewer wanted to give more than 5 stars). Jennifer (field/coordination — positive). Junior/Jr (field technician — positive). Kevin (field technician — positive). Chris (field technician — positive). Wyatt (field technician — positive). Amanda (field technician — positive, mentioned for clear explanations during Hurricane Ida response).
This is a well-run Belfor franchise with an unusually strong review record. Ask for Jason during the initial assessment and get every cost component in writing before work starts, especially if the job spans both water mitigation and reconstruction. If you need mold remediation specifically, get an independent test first since this company does both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company assessing whether you have a mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation services.
- One reviewer reported a significant disconnect between a verbal quote for water restoration plus reconstruction and what the company later said the quote covered. Get all pricing in writing before work begins, especially if the job involves both water mitigation and rebuild work.
- Their website mentions they ask about homeowner insurance policy limits upfront. This is common in the restoration industry but worth knowing, since it can influence how services are scoped and priced.
- This is a franchise operation. While the local team is consistent, corporate-level policies, pricing structures, and dispute resolution may differ from a locally owned independent company.