Provider profile
PuroClean Professional Services
Provider snapshot
What this listing says
Brunswick and Medina County homeowners dealing with water damage that has led to mold growth, especially those who need same-day response and insurance coordination.
Best for
- Brunswick, Medina County, and southern Cuyahoga County homeowners who need water damage cleanup that may involve mold remediation
- Homeowners dealing with fire or smoke damage who want a single company to handle cleanup through reconstruction
- Commercial property managers needing emergency restoration for water, fire, or biohazard incidents
- Anyone who values honest assessments — reviewers note Eric told one homeowner she only needed paint, not a paid service
About this company
PuroClean Professional Services is a franchise location on Industrial Parkway in Brunswick, Ohio. Their primary work is water damage restoration, though they also handle mold remediation, fire damage cleanup, biohazard work, and reconstruction. They serve both residential and commercial properties and advertise 24/7 emergency response.
The website describes standard PuroClean franchise services: mold remediation with HEPA vacuuming and antimicrobial treatment, structural demolition where needed, contents removal, and odor removal. Nothing on the site distinguishes this location from any other PuroClean franchise in terms of equipment or methods. The mold remediation page is corporate-level content shared across all PuroClean locations.
This is one of several PuroClean franchises in the greater Cleveland area. Nearby PuroClean offices operate in Macedonia, Elyria, Akron, Chagrin Falls, and Chardon. The Brunswick location is operated independently as a franchise.
The 3.9-star Google rating across 32 reviews is notably low. For context, most PuroClean franchises in this region carry ratings above 4.5. No recent negative reviews appear in the last 18 months, so the lower rating reflects older complaints that predate the current review window.
Services
Service area
Headquartered in Brunswick, Ohio (Medina County). The website does not define a specific service area boundary, but the office sits among five other PuroClean franchises covering Macedonia, Elyria, Akron, Chagrin Falls, and Chardon — suggesting the Brunswick location primarily serves Medina County and the southern Cuyahoga County corridor.
Review consensus
Eric is the most frequently named staff member, praised for odor removal work, honest water damage assessments, and not upselling unnecessary services. Tammy Seiler specifically noted Eric told her she only needed paint rather than charging for restoration. Trey Bell gets credit for fast response times on water damage calls — Lindsey Howard said he contacted her within an hour and accommodated her work schedule. A team of Timothy, Brian, Anton, and Josh earned praise from Shelby Smith for handling a kitchen leak. Jessica and Jordan helped one overwhelmed customer through an emotional situation. Reviewers consistently mention fast arrival times, clear communication about what work is being done, and willingness to explain the process step by step.
0 found across 32 total reviews at 3.9★. No recent negative reviews (0 found across 32 total reviews at 3.9 stars in the 18-month window). The overall 3.9-star rating indicates older complaints exist, but they fall outside the recency window and their content is not available for analysis.
The disconnect between a 3.9-star overall rating and zero recent negatives suggests the company may have improved its operations or changed staff in recent years. The most recent reviews (2024) are uniformly positive and name specific employees, which is a stronger signal than generic praise. The franchise model means corporate PuroClean sets standards, but execution depends on the local owner and crew.
Eric (technician/assessor — positive, mentioned in 3 reviews for odor removal, honest evaluations, and fire restoration). Trey Bell (technician — positive, praised for fast water damage response in 2 reviews). Timothy (technician — positive, part of kitchen leak team). Brian (technician — positive, part of kitchen leak team). Anton (technician — positive, part of kitchen leak team). Josh (technician — positive, part of kitchen leak team). Natalie (technician — positive, fire restoration). Alex (technician — positive, fire restoration). Jessica (staff — positive, helped overwhelmed customer). Jordan (staff — positive, helped overwhelmed customer). Tim (technician — positive, praised for knowledge and making customer comfortable).
Ask for Eric if your job involves odor issues or you want a straight assessment of whether you actually need remediation. The recent review trend is solidly positive, but the 3.9-star overall rating warrants asking pointed questions about what has changed. Get your mold testing done independently before committing to their remediation services.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company that finds the mold profits from removing it. Consider getting an independent mold test before hiring them for remediation.
- The 3.9-star rating across 32 reviews is below average for a PuroClean franchise. The older negative reviews that drove this rating down are outside the 18-month window, so the specific complaints are not visible here.
- The website content is standard PuroClean franchise boilerplate. Nothing on the site describes equipment, methods, or credentials specific to this Brunswick location.
- Five other PuroClean franchises operate within a short drive. If scheduling or availability is an issue, the Macedonia or Elyria locations are nearby alternatives.