Provider profile
A Touch Of Anne
Provider snapshot
What this listing says
Brook Park and west-side Cleveland homeowners who want one crew to handle water damage, mold, and the handyman repairs that follow, with 24/7 emergency response within 30 miles.
Best for
- Homeowners in Brook Park, Parma, Lakewood, or Strongsville dealing with a pipe burst or basement flood that also caused mold growth.
- Anyone who needs mold remediation plus the repair work afterward — drywall, painting, tiling — handled by the same company.
- Biohazard or hoarding cleanup situations in the greater Cleveland area where discretion matters.
- Landlords or property managers who want one vendor for water damage, cleaning, and turnover work.
About this company
A Touch of Anne is a family-owned restoration and handyman company based in Brook Park, Ohio, serving Cuyahoga, Lorain, and Medina counties. They claim over 20 years in the restoration industry. Their primary identity is broad: water damage restoration, mold removal, fire damage, biohazard cleanup, cleaning, roofing, landscaping, and general handyman work. They operate 24/7 and say they respond within 30 minutes locally.
What stands out is the range. Most mold companies stick to mold and water. A Touch of Anne also does biohazard and crime scene cleanup, roofing, kitchen and bathroom remodels, painting, tiling, plumbing, and even snow removal. They list air movers, dehumidification, and moisture mapping on their mold page, and their blog covers containment steps including negative air machines and HEPA vacuums. Whether all of this is handled by in-house staff or subcontractors is not clear from the website.
The company operates as A Touch of Anne, LLC and is run by Sam (referenced as the owner in multiple reviews) along with Anne and Larry. They work with insurance companies and offer free estimates. Their base is at 15887 Snow Road in Brook Park.
At 4.6 stars across 64 Google reviews, the rating is solid but not exceptional. The volume is modest, and the company covers a wide service range, so the mold-specific review signal is thinner than a dedicated mold company would produce.
Services
Service area
Based in Brook Park, Ohio (Cuyahoga County). Serves a 30-mile radius including Cleveland, Parma, Lakewood, Strongsville, Elyria, Euclid, Mentor, Medina, and Brunswick. Also claims coverage in Lorain and Medina counties. The 30-mile range is broad — confirm availability and response time for locations farther from Brook Park.
Review consensus
Sam is the most frequently named employee, appearing in roughly a third of reviews. Customers praise his fast response to pipe bursts, clear explanations of the remediation process, and willingness to advocate with insurance companies on the customer's behalf. Sarah Kwast noted Sam told them he would contact their insurer to argue that a roof leak was impact-related and should be covered. Multiple reviewers mention same-day or next-day arrival for water emergencies. Larry is praised for painting and move-out cleaning. Anne is named for deep cleaning and disinfection work. Dale gets a mention for walking a customer through the restoration process. Communication is a recurring theme — reviewers say they were updated at every step.
1 found across 64 total reviews at 4.6★. The single recent complaint involves a biohazard cleanup at a home that had been vacant for two years with a severe rodent infestation. The customer, Beverly Smith, says belongings including furniture, appliances, canned goods, and personal items were discarded without her approval, and that no receipts were provided. She also says the lock was never changed and the home was not cleaned. The owner's response says a contract was signed beforehand, that the contamination from mice feces and urine was too extensive to salvage items, and that disposal was necessary per industry hazmat standards. The disagreement centers on whether the customer understood the scope of disposal before it happened.
The review timeline reveals a cluster of 5-star reviews in January 2023 (roughly 15 reviews in a two-week span), many from single-review accounts. This could reflect a push for reviews after a growth period or a referral campaign. Since January 2023, the pace has been steadier at a few reviews per month, and newer reviews tend to come from accounts with more review history. The owner responded to the only negative review with a lengthy, detailed reply that addresses the specifics of the situation — not a template response.
Sam (owner/lead tech — consistently positive across water damage, mold, painting, and remodel reviews). Larry (cleaning and painting — positive). Anne (cleaning and disinfection — positive). Dale (restoration guidance — positive, single mention). Mr. Taylor (pool repair — positive, single mention).
Sam runs a responsive operation and customers consistently say he shows up fast and communicates well. If you are hiring for mold work, ask Sam directly who will be on-site and what mold-specific training they have. Get an independent mold test before signing a remediation contract, since this company does both.
Keep in mind
- They do both mold testing and mold remediation. That means they inspect a problem and then sell the fix. Ask for an independent mold test before committing to their remediation scope.
- Their service list is extremely broad — water, mold, fire, biohazard, roofing, landscaping, handyman, cleaning. A company doing this many things may not specialize deeply in any one of them. Ask who on their team holds mold-specific credentials.
- The 30-mile service radius from Brook Park covers a huge area of Northeast Ohio. Confirm they can meet your timeline at the edges of that range.
- One biohazard customer reported personal belongings being discarded without adequate documentation or receipts. The owner responded that contamination required disposal per the signed contract. If you need biohazard work, get the disposal criteria in writing before work starts.