Provider profile
Millers Restoration
Provider snapshot
What this listing says
Northwest Ohio homeowners dealing with water damage or mold who want a family-owned restoration company headquartered in Bowling Green with 50 years of local roots.
Best for
- Bowling Green and Northwest Ohio homeowners who need mold remediation from a locally headquartered company with 50 years of history in the area.
- Property owners dealing with water damage that has led to mold growth, since Millers handles both the water restoration and mold work under one roof.
- Commercial property managers or landlords needing emergency restoration with 24/7 availability, including out-of-town owners who need a company that can respond and manage the job remotely.
About this company
Millers Restoration is a family-owned restoration company headquartered in Bowling Green, Ohio, serving Northwest Ohio and Southeast Michigan. Founded in 1974 by Tom and Mary Miller, the company is now led by their youngest son Curtis Miller, who has over 30 years in the restoration industry. Mold is one of several services — their primary identity is full-service property restoration covering water, fire, and mold damage.
The company holds IICRC certification and E3 Drying Academy credentials. They handle mold testing, remediation, containment with HEPA-filtered air scrubbers, and antimicrobial treatments. They also do environmental testing, asbestos and lead paint abatement, biohazard cleanup, and document recovery — a broader service menu than most mold-focused companies in the region. They work directly with insurance companies and use Xactimate pricing.
Services
Service area
Headquartered in Bowling Green, Ohio. Serves Northwest Ohio including Toledo, and Southeast Michigan including Ann Arbor. The company operates from its Bowling Green headquarters with additional coverage in the Toledo and Ann Arbor areas.
Review consensus
Reviewers consistently highlight fast response times, especially for water damage emergencies. Curtis Miller is named by multiple reviewers as personally responsive and hands-on. Mark is praised by name for traveling to job sites and providing patient, thorough communication. Several reviewers mention repeat use of the company, suggesting strong retention. Reviewers describe the experience as working with neighbors rather than a faceless company.
4 found across 28 total reviews at 4.4★. One detailed complaint from Ellen Fish describes a cleaning job that escalated into a larger problem: electrical work was left incomplete (costing $150 to hire a separate electrician), a bathroom mirror went missing ($500 replacement), and the company stopped returning calls and texts. The remaining three one-star reviews have no text — two appeared on July 24 and July 23, 2025 from accounts with zero or very few other reviews.
The owner has not responded to any of the four recent one-star reviews. This stands out because the positive reviews describe a company that communicates well and stays accessible. The gap between the praised responsiveness and the zero response rate on negatives suggests the company either does not actively monitor its Google reviews or has chosen not to engage publicly with complaints.
Curtis Miller (owner/operator — praised by multiple reviewers for fast emergency response and hands-on involvement). Mark (field team — praised for traveling to job sites and patient phone communication).
Most reviewers describe a responsive, communicative company that handles water emergencies well. The one detailed complaint about incomplete work and unreturned calls is concerning but isolated. Ask for Curtis or Mark by name, get a written scope of work before the job starts, and consider an independent mold test if mold remediation is what you need.
Keep in mind
- Millers does both mold testing and mold remediation. That means the same company deciding whether you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- The only detailed negative review describes incomplete work, a missing item, and unreturned calls. The owner did not respond to any of the four recent one-star reviews, which means there is no public accountability trail for complaints.
- Their Google rating is 4.4 with only 28 reviews. A cluster of three text-less one-star reviews appeared on the same dates in July 2025, which could indicate either coordinated negative reviews or a shared bad experience.