Provider profile
Steam Action Carpet & Upholstery Cleaning
Provider snapshot
What this listing says
Boardman-area homeowners dealing with water damage that has led to mold, since Steam Action handles extraction, drying, and remediation under one roof with 9 trucks and 24/7 emergency response.
Best for
- Homeowners in Mahoning, Trumbull, or Columbiana counties who need mold remediation tied to a recent water event, since Steam Action can handle both the water extraction and the mold work.
- Situations where mold followed a basement flood or pipe break and you want one company to manage the full sequence from extraction through rebuild.
- Commercial property managers needing emergency water response across the Ohio-Pennsylvania border, with crews positioned across six counties.
- Buyers who want a restoration company with decades of local track record rather than a mold-only specialist.
About this company
Steam Action is a carpet cleaning and restoration company in Boardman, Ohio, that has grown from two employees and one truck in 1994 to a 22-person, 9-truck operation covering northeastern Ohio and western Pennsylvania. Mold remediation is one division of a broader business that started in carpet and upholstery cleaning. Owner Bob Goodrich still runs the company.
The mold remediation side holds a MICRO credential. Their website describes a four-step process: find the moisture source, remove contaminated materials like drywall and carpeting, clean and deodorize, then rebuild. They also staff mold inspectors in-house alongside their remediators. The water damage division runs 24/7 emergency extraction with industrial dehumidifiers and air movers, which feeds naturally into their mold work when water sits too long.
Steam Action holds IICRC credentials and requires continuing education for its technicians annually. The company cleans carpet and upholstery in over 40 homes and businesses a day, which gives a sense of their scale. They also operate what they call a rug cleaning spa — a drop-off facility at their Boardman headquarters where oriental and area rugs get washed on both sides. They have an ultrasonic cleaning facility for fire-damaged contents, which they describe as the largest in the Youngstown/Warren area.
4.8 stars across 152 Google reviews with zero negative reviews in the last 18 months is unusually strong. Most of those reviews are for carpet cleaning rather than mold work, so the rating reflects their core business more than their remediation division specifically.
Services
Service area
Headquartered in Boardman, Ohio (Mahoning County). Serves Mahoning, Trumbull, and Columbiana counties in Ohio, plus Mercer, Beaver, and Lawrence counties in Pennsylvania. Specific cities listed include Canfield, Austintown, Poland, Struthers, Youngstown, Hermitage, New Castle, Beaver Falls, Salem, and East Liverpool. The six-county, two-state footprint is broad for a 22-person operation.
Review consensus
John is the most frequently named technician, appearing in at least 10 reviews spanning multiple years. Reviewers describe him as detail-oriented, personable, and effective on stubborn stains. Mark draws praise for product knowledge and stain removal skill. Nathan is called out for being personable and efficient. Corbin, Kyle, Mike, and Jose also receive positive mentions. Barb in scheduling gets a nod for smooth booking. Repeat customers are common — several reviewers mention using Steam Action for years and requesting specific technicians by name. Consistent themes: on-time arrival, friendly crews, carpets looking new, reasonable pricing, and effective pet stain and odor removal.
0 found across 152 total reviews at 4.8★. No 1-star or negative reviews appear in the last 18 months. The only note from the full review set is one 5-star reviewer (Donald Burkhart, July 2023) who mentioned they were "a little more expensive than I expected but they were worth it." Pricing expectations may be something to clarify upfront.
The overwhelmingly positive reviews skew almost entirely toward carpet and upholstery cleaning. Not a single review in the provided set mentions mold remediation, water damage restoration, or fire restoration work. This likely reflects the volume split of their business — carpet cleaning generates far more individual jobs than restoration. Buyers hiring them for mold work are operating without review-based evidence for that division.
John (technician — positive, most frequently named across many reviews for detail and friendliness). Mark (technician — positive, praised for product knowledge and stain removal). Nathan (technician — positive, described as personable and efficient). Kyle (technician — positive, paired with John and Mark in reviews). Corbin (technician — positive, mentioned alongside John). Mike/Mikey (technician — positive, requested by name by repeat customer). Jose (technician — positive). Dylan (technician — positive). Josh (technician — positive). Mell (technician — positive). Kelly (technician — positive, praised for flexibility working with out-of-state customer). Anthony (technician — positive). Eric (technician — positive). Vic (technician — positive). Nick (technician — positive). Robert (technician — positive). Amon (technician — positive). Barb (scheduling — positive, praised for easy booking).
Steam Action has an exceptionally clean review record for carpet and upholstery cleaning, and their named technicians — especially John and Mark — consistently earn praise. For mold remediation, you are trusting their IICRC and MICRO credentials and their water damage experience rather than review evidence. Ask specifically about the mold remediation crew's qualifications and request references from past mold jobs.
Keep in mind
- Steam Action does both mold inspection and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- Their reputation is built on carpet and upholstery cleaning. Mold remediation is a smaller division, and almost none of the 152 Google reviews mention mold work specifically. You will not find much review-based evidence about their remediation quality.
- They claim coverage across six counties in two states. Verify that your location falls within their regular service territory and ask whether travel fees apply at the edges.
- The website mentions a MICRO credential for mold remediation but does not name which specific technicians hold it. Ask who on the crew assigned to your job carries the mold remediation credential.