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SERVPRO of Beachwood and Cleveland Northeast

Bedford Heights, OH / 4.9 rating / 146 reviews / Water damage restoration service

SO

Provider snapshot

What this listing says

Northeast Ohio homeowners dealing with water or mold damage who want a family-owned SERVPRO franchise led by an IICRC Master Restorer with 15+ certifications.

Mold remediationWater damage restorationStorm responseCommercial restoration
Base location Bedford Heights, OH
Provider type Restoration company
Public reviews 4.9 from 146 reviews

Best for

  • Homeowners in Beachwood, Shaker Heights, Cleveland Heights, or the eastern Cleveland suburbs who need mold remediation or water damage cleanup.
  • Property owners who want a franchise backed by an owner with IICRC Master-level credentials in water, fire, and textile restoration.
  • Commercial property managers needing large-loss restoration with 24/7 availability.
  • Homeowners dealing with sewage backup, frozen pipe damage, or storm flooding who need same-day emergency response.

About this company

SERVPRO of Beachwood and Cleveland Northeast operates out of Bedford Heights, Ohio, covering a wide swath of northeast Cleveland suburbs including Beachwood, Shaker Heights, Cleveland Heights, Euclid, Pepper Pike, and Mayfield Heights. It is a family-owned SERVPRO franchise run by James Dobson and Andrew and Katie Dobson.

Andrew Dobson holds 15+ IICRC certifications, including Master Water Restorer, Master Fire & Smoke Restorer, and Master Textile Cleaner. He also works as an IICRC instructor. That depth of training is unusual for a local franchise owner and means the person setting standards for the crew has hands-on technical knowledge across water, fire, and mold work. The company handles mold remediation, water damage, fire damage, storm damage, construction rebuild, sewage cleanup, air duct cleaning, and biohazard work.

The Dobsons are Kent State graduates who have built the franchise around 24/7 emergency response. Reviews show crews regularly deploying out of state for disaster response, including trips to Massachusetts and Missouri during major freeze events. That willingness to mobilize suggests a larger-than-average crew and equipment inventory for a single SERVPRO franchise.

With a 4.9-star rating across 146 Google reviews, this is an exceptionally well-reviewed operation. That rating at this volume is rare for a restoration company and reflects consistent crew-level execution across multiple named technicians.

Services

Mold remediationwater damage restorationfire damage restorationstorm damage repairsewage cleanupconstruction and rebuildair duct and HVAC cleaningbiohazard and crime scene cleanupodor removalcarpet and upholstery cleaningcontents packout and restorationdocument restoration

Service area

Based in Bedford Heights, Ohio. Serves Beachwood, Shaker Heights, Cleveland Heights, Euclid, South Euclid, Pepper Pike, Mayfield Heights, Lyndhurst, Richmond Heights, University Heights, Garfield Heights, Warrensville Heights, Bratenahl, Newburgh Heights, Cuyahoga Heights, Valley View, Brooklyn Heights, East Cleveland, and surrounding northeast Cleveland communities. The website also references Western Pennsylvania, though the extent of regular coverage there is unclear.

Review consensus

What reviewers praise

Brandon and Chris are the most frequently named crew members, appearing together in over a dozen reviews spanning late 2023 through early 2024. Reviewers consistently praise their politeness, punctuality, and careful cleanup. Rodd, a manager, draws praise from both homeowners and insurance agents for quick response times and clear communication. Shane is highlighted for working solo on a full-day job with strong attention to detail. Dale and Bobby are praised for mold removal and demolition work. Hannah M. and Chris M.'s crew earned praise for a commercial cleaning job. Multiple reviews mention same-day or next-day response, upfront estimates, and clear explanations of the work being done.

What low reviews reveal

2 found across 146 total reviews at 4.9★. Juanita Dennard (May 2026) called SERVPRO after a storm blew off her back porch floor. A crew tarped the area the same day, but the tarp never stopped leaks. She received a pushy sales call that evening from someone pushing to bypass her insurance adjuster. After repeated calls over a month, including one to Sharon who transferred her to Jim's voicemail, no one returned her call or fixed the tarp. She received a $1,029 bill for the ineffective tarp. Brittany Jones (June 2025, Local Guide with 51 reviews) scheduled a water damage assessment. The tech missed the appointment, the office had no record of her call, and when she tried to reschedule, she was transferred back to the same person who then argued with her about whether someone had already visited her home. She took her business elsewhere.

Pattern worth noting

Both complaints target the office and scheduling layer, not the field crews. Every positive review praises named technicians by first name. This split suggests a franchise where the crews perform well but the front-office coordination and follow-up can fall through the cracks. The owner responses to both negatives are nearly identical templates that do not engage with any specific detail of the complaint.

Named staff

Brandon (technician -- positive, named in 20+ reviews). Chris (technician -- positive, named in 15+ reviews). Rodd (manager -- positive, praised for responsiveness). Shane/Blackshane (technician -- positive, praised for solo work ethic). Dale (technician -- positive, water/mold removal). Bobby (technician -- positive, demolition). Hannah M. (technician -- positive, commercial cleaning). Chris M. (technician -- positive, commercial cleaning). Kat (technician -- positive, demolition). Frank (technician -- positive, demolition). Joe/Joe A. (assessor -- positive, put customer at ease). Jayden/Jadeen (technician -- positive). Jamie/Jaime (technician -- positive). Roy (technician -- positive). Zack/Zach (technician -- positive). Marcus/Marcos (technician -- positive). Tjay/TJ (technician -- positive). Dakota (technician -- positive). Christian (technician -- positive). Christopher Klein (technician -- positive). Andre (technician -- positive). Jordan (technician -- positive). Jeff (technician -- positive). Ricky (technician -- positive). Dallas (technician -- positive). Dennis (technician -- positive, named in website testimonials). Kyle (technician -- positive, named in website testimonials). Sharon (office staff -- negative, mentioned in failed callback). Jim (office/management -- negative, voicemail not returned).

Bottom line

The field crews at this franchise are consistently strong. Ask for Brandon and Chris if they are available. Confirm your appointment in writing and get a direct contact number for the crew lead, not just the front office. If you need emergency tarping or board-up, clarify in advance what happens if the initial work does not hold and whether you will be billed regardless.

Keep in mind

  • Both recent one-star reviews describe communication breakdowns: a missed appointment with no follow-up and an unresolved tarp job with unreturned calls. The office side of the operation may not match the field crews' consistency.
  • Owner responses to negative reviews follow a template pattern. Neither response addresses the specific complaint, which makes it hard to tell whether these issues were resolved.
  • The website claims service across Northeast Ohio and Western Pennsylvania. If you are on the edges of that territory, confirm response times and whether your area falls within their primary coverage.
  • As a SERVPRO franchise, pricing and processes follow the franchise system. Ask whether your specific job will be handled by the Dobson crew or subcontracted to another franchise.