Provider profile
COIT Cleaning and Restoration of Cleveland
Provider snapshot
What this listing says
Cleveland-area homeowners and businesses needing mold remediation backed by a national franchise with 24/7 emergency response and a 100% money-back guarantee across six Northeast Ohio counties.
Best for
- Homeowners across Cuyahoga, Lorain, Medina, Lake, Geauga, or Portage counties dealing with mold after water damage — COIT handles both the water extraction and mold work under one contract.
- Commercial property managers who need a single vendor for mold remediation, duct sanitization, and post-remediation cleaning across large facilities.
- Buyers who want the security of a 100% money-back guarantee from a national franchise rather than a handshake promise from a smaller operation.
- Emergency situations requiring 24/7 response — COIT staffs a live call center around the clock and works directly with insurance carriers.
About this company
COIT Cleaning and Restoration of Cleveland operates out of Bedford Heights, serving Northeast Ohio's Cuyahoga, Lorain, Medina, Lake, Geauga, and Portage counties. This is a franchise location of a national brand founded in 1950. Brad and Lisa Hunsucker purchased the Cleveland, Akron, and Canton operations in December 2021 after working with COIT for ten years.
Mold remediation is one of three restoration services alongside water damage and fire/smoke damage. The bulk of COIT Cleveland's work is cleaning: carpets, air ducts, dryer vents, upholstery, tile, drapery, and blinds. Their mold process follows IICRC S-520 standards and EPA guidelines. They create negative air pressure with HEPA-filtered exhaust, extract standing water, dry to target equilibrium moisture content using dehumidifiers and air movers, HEPA-vacuum all surfaces, and apply anti-microbial products. They also clean and seal contaminated air duct systems as part of the remediation scope.
The company holds NADCA Air Systems Cleaning Specialist and NADCA Ventilation Inspector designations. They require technicians to have a minimum of two years of hands-on restoration experience and carry IICRC restoration credentials. Technicians go through background checks and drug testing.
With 1,873 Google reviews and a 4.8-star rating, COIT Cleveland sits well above average for a restoration company with this volume. That rating holds across a wide mix of services, from routine carpet cleaning to emergency water damage, which means the mold remediation reviews are a small slice of the total.
Services
Service area
COIT Cleveland operates from Bedford Heights, Ohio and serves Cuyahoga, Lorain, Medina, Lake, Geauga, and Portage counties. Their website also references Summit County and the Akron and Canton markets under the same ownership. The six-county footprint covers a wide swath of Northeast Ohio from Lake Erie south to Medina and east to Geauga.
Review consensus
Named technicians draw strong loyalty. Santos gets called out for carpet work by Kathryn Jensen and Nancy Thrams. Rick earns mentions from Kathie Cornelius, Jami Eisman, and Jacqi Horn for being meticulous and thoughtful (Eisman noted he placed a safety sign while floors dried). Shawn gets repeat requests from Kathleen Tierney and B W for fast, thorough work. Bill handles rug pickup and delivery and gives care advice per Kathryn Jensen. Mike is a yearly request for Deborah Papesh. Will earns a repeat call from Danielle Verdino for duct and dryer vent work. Allan explained every step during HVAC duct cleaning per Jim M. Ryan does tile and grout for Devy Simcic year after year. Reviewers consistently note punctuality, pre-arrival notifications, and politeness.
8 found across 1,873 total reviews at 4.8★. Carpet and floor cleaning results are the primary complaint. Kristy Krause reported stains returned the next morning (COIT re-cleaned under guarantee). Delores Lynch saw no improvement in her carpet after spending over $260 (COIT sent a senior tech to re-treat). Johnny MacLean paid $340 for a basement concrete job that he felt was just a power wash with no cleaning solution, and the tech was unfriendly (full refund issued). Julie Fox (2-star) paid $300 for tile cleaning that looked no different from her own cleaning. Marissa Winters found air vent screws not properly reinstalled over a year after service, raising safety concerns with a toddler in the home. JC described a technician who tracked in footprints, left debris, and did not properly reinstall vent covers. Lea T, a Local Guide with 103 reviews, received a $330 estimate for a small apartment and declined the service. One review from Rose White is blank with no text.
Joann Deranek, the reputation manager, responds to every negative review — often with her direct extension (106) and a specific resolution offer. The responses are personalized rather than templated: she references the specific issue, names the technician when relevant (Santos in Jennifer P's review), and describes concrete actions taken (re-cleaning, full refund, senior tech dispatch). Several complaints include owner notes confirming the situation was resolved. The pricing complaints at 2-3 stars (Kenneth Dickey's hidden service fee, Amy Sullivan's price increase, Andrea Meszaros's single-room surcharge) suggest the quoting process does not always communicate final cost clearly upfront.
Santos (carpet cleaning technician — positive, named by Kathryn Jensen, Nancy Thrams, and in owner response to Jennifer P). Rick (upholstery/cleaning technician — positive, named by Kathie Cornelius, Jami Eisman, Jacqi Horn). Shawn (cleaning technician — positive, named by Kathleen Tierney, B W). Bill (pickup/delivery — positive, named by Kathryn Jensen). Mike (cleaning technician — positive, named by Deborah Papesh). Allan (HVAC duct cleaning — positive, named by Jim M). Will (duct and dryer vent cleaning — positive, named by Danielle Verdino). Yusuf (cleaning technician — positive, named by Delvis Valentine). Nick (cleaning technician — positive, named by Barbara Brigadier). Ryan (tile and grout — positive, named by Devy Simcic). Allen and Youssef (vent/duct service — positive, named by Raychel N). Anthony (upholstery cleaning — positive, named by Kathie Cornelius). Joann Deranek (reputation manager — named in owner responses, direct line 216-626-0040 ext 106).
COIT Cleveland runs a tight operation with a deep bench of well-liked technicians and a reputation manager who personally chases down every complaint. The risk is not bad work — it is price surprises and occasional rushed workmanship on individual visits. Ask for an all-in written quote with the service fee included, and do not hesitate to invoke the money-back guarantee if results fall short. For mold work specifically, request to see your assigned technician's restoration credentials before the job starts.
Keep in mind
- COIT does both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple reviewers report final bills that exceeded the quoted price. One reviewer specifically called out a hidden service fee at the bottom of the invoice that the written quote did not mention. Ask for an all-in written estimate before work begins.
- COIT Cleveland is primarily a cleaning company. Mold remediation is a smaller part of their business. The technician assigned to your mold job may not have the same depth of mold-specific experience as a company that does remediation full-time.
- Several reviewers found cleaning results did not meet expectations for the price, with jobs in the $260-$340 range. The owner response pattern shows COIT re-services or refunds under their guarantee, so hold them to it if results fall short.
- The six-county service area is large. Confirm response time to your specific location before booking emergency work.